酒店回复: Dear Corey, We are truly sorry to hear about your experience. It’s unacceptable that your rooms did not meet our standards, and we understand your frustration. Cleanliness and comfort are our top priorities, and your feedback will be taken seriously to address these issues. We appreciate you bringing this to our attention, and we hope you’ll reconsider staying with us as we work to improve. Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
地毯：哎呀，地毯上有些黏糊糊的东西。还是不知道是什么。
淋浴无水：
淋浴/浴缸没有水！我不明白！你怎么能为下一位客人准备好房间却没有可用的淋浴！？！？！
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酒店回复: Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the carpet and the lack of water in the shower during your stay. This is certainly not the standard we aim to provide, and your experience has been shared with our housekeeping and maintenance teams to ensure this does not happen again. We truly regret the inconvenience caused and hope you will consider giving us another opportunity to provide a better stay in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
床垫上被咬了 50 次或更多次
被某种东西咬了大约 50 次，3 天后仍然结痂并发痒。
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酒店回复: Dear Jacob,Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
1.0分
其他
Room was really stinky. Had to sleep with the window open and listen to traffic all night.
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酒店回复: Dear Carly,Thank you for taking the time to share your experience. We sincerely apologize for the discomfort you encountered with the room environment, and we understand how this affected your stay. Your feedback is valuable and helps us address concerns to enhance the quality of our accommodations. We are committed to making improvements and hope you consider revisiting us in the future, allowing us the opportunity to provide a more pleasant and restful experience that better meets your expectations.Sincerely,Hotel Management
1.0分
其他
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I have never stayed at such a filthy hotel in my life. I wasnt expecting much, but the lack of cleanliness was beyond anything I’ve ever experienced. We had to change our room the first night because the shower knob fell off, the entire thing was covered in black mold. The rooms smelled, there was dirt or possibly roach droppings in the corners of the room and bathroom. The 3 days we were there, we never once had housekeeping. They were non-existing. The towels were stained, everyone was putting their dirty towels and tied up trash bags in the hallway. I will never stay at this hotel brand again. The only thing good was the staff at the front desk was nice. Also- beds are tiny and hard as a rock.
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酒店回复: Dear Theodore,Thank you for sharing your feedback. We understand how delays in room readiness and first impressions upon arrival can affect the overall experience, and we apologize for the inconvenience caused. While certain measures, such as lobby barriers and deposits, are in place for safety and security, we recognize they can feel unwelcoming. Your comments regarding cleanliness and room condition will be reviewed with our team to improve standards. We hope to have the opportunity to provide you with a smoother, more comfortable stay in the future.Sincerely,Hotel Management
5.0分
其他
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Awesome place
I love coming here ,this place is really affordable and its gor everything u need a hotel. Fridge, small kitchen, iron board and nice bathroom. Will definitely be coming back
2.0分
其他
Dated property and was not sure if the sheets and covers were clean. Slept on top of the covers.
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酒店回复: Dear Michelle, We sincerely apologize that your experience did not meet expectations, particularly regarding the condition of the bedding and the dated feel of the property. Cleanliness is a top priority for us, and we regret that this aspect fell short during your stay. Your comments have been shared with our housekeeping team to ensure higher standards moving forward. We appreciate you bringing this to our attention so we can improve. Our goal is always to provide a clean, comfortable environment, and we hope to have the opportunity to serve you better next time.Sincerely,Hotel Management
1.0分
商务出差
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The place is dirty all around. Smelled terrible. They had to change my room twice because it smell horrible. Finally decided to stay in one room and the bathroom and bathtub were super dirty. Place should be shut down.
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酒店回复: Dear LUIS, We sincerely apologize for the unacceptable conditions you encountered during your stay. We are deeply sorry that multiple rooms had strong odors and that the final room had a dirty bathroom and bathtub. This falls far below the standards we aim to provide. We take your comments very seriously, and our housekeeping and maintenance teams have been alerted to address these issues immediately. Your experience is not reflective of the quality we strive for, and we regret the frustration it caused. We truly value your feedback and hope to welcome you back for a greatly improved stay.Sincerely,Hotel Management
5.0分
其他
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Mr. Wael, at the front desk, was so helpful. We missed our flight to Portugal, and had to stay overnight with our two kitties. He helped so much to make sure we had everything we needed!
5.0分
其他
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We were worried initially looking at those reviews online, as we were travelling with families for a religious event. This location proved it wrong, really had a great stay. I recommended this place to my other friends too and they will be booking bunch of rooms in July for another room. Thanks Extended Stay!!
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酒店回复: Dear Anil, Thank you for your wonderful feedback. We’re thrilled to hear that your stay at Extended Stay America exceeded expectations, especially while traveling with your family for such an important event. It means a lot that you have recommended our hotel to your friends, and we look forward to welcoming them. Providing a comfortable and welcoming environment for all our guests is our priority. We truly appreciate your trust and support and can’t wait to host you again. Sincerely,Hotel Management
我到达时被安排到的第一间房间又热又脏，空调里还长着霉菌。所以我要求换到另一间房间。
我被安排到的第二间房间的墙壁和冰箱侧面都有食物污渍。浴室漏水，浴缸地板上到处都是霉菌。
我要求退款并立即退房。
我再也不会住在这里了
地毯：哎呀，地毯上有些黏糊糊的东西。还是不知道是什么。
淋浴无水：
淋浴/浴缸没有水！我不明白！你怎么能为下一位客人准备好房间却没有可用的淋浴！？！？！
床垫上被咬了 50 次或更多次
被某种东西咬了大约 50 次，3 天后仍然结痂并发痒。
Room was really stinky. Had to sleep with the window open and listen to traffic all night.
I have never stayed at such a filthy hotel in my life. I wasnt expecting much, but the lack of cleanliness was beyond anything I’ve ever experienced. We had to change our room the first night because the shower knob fell off, the entire thing was covered in black mold. The rooms smelled, there was dirt or possibly roach droppings in the corners of the room and bathroom. The 3 days we were there, we never once had housekeeping. They were non-existing. The towels were stained, everyone was putting their dirty towels and tied up trash bags in the hallway. I will never stay at this hotel brand again. The only thing good was the staff at the front desk was nice. Also- beds are tiny and hard as a rock.
Awesome place
I love coming here ,this place is really affordable and its gor everything u need a hotel. Fridge, small kitchen, iron board and nice bathroom. Will definitely be coming back
Dated property and was not sure if the sheets and covers were clean. Slept on top of the covers.
The place is dirty all around. Smelled terrible. They had to change my room twice because it smell horrible. Finally decided to stay in one room and the bathroom and bathtub were super dirty. Place should be shut down.
Mr. Wael, at the front desk, was so helpful. We missed our flight to Portugal, and had to stay overnight with our two kitties. He helped so much to make sure we had everything we needed!
We were worried initially looking at those reviews online, as we were travelling with families for a religious event. This location proved it wrong, really had a great stay. I recommended this place to my other friends too and they will be booking bunch of rooms in July for another room. Thanks Extended Stay!!