酒店回复: Dear Amelie, We’re sorry to hear about the cleanliness issues in your room and the shower pressure concerns. This is not the experience we want for our guests, and we will address these concerns with our housekeeping team. We’re pleased that our front desk staff provided accommodating service, and we’ll be sure to share your kind words with them. Your input helps us improve, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
由于暴风雪，我没有留下。所以我要求*******取消或转移到另一个地方，但我还没有得到回复。
展开
酒店回复: Dear Guest, We apologize for the unforeseen climatic circumstance that prevented you from experiencing our hotel firsthand. Unfortunately, financial inquiries on reservations made through third-party booking sources must be made through them, and we suggest you reach out to them directly. We deeply regret the inconvenience. Thank you once more; we hope you choose to stay with us in the future.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
缺乏待客之道。前台接待员仅仅因为我是来自海外的游客且在美国没有住所就对我进行了严厉斥责。
展开
酒店回复: Dear SHINJIRO, Thank you for sharing your experience with us. We deeply apologize for the lack of hospitality you encountered at check-in. This is certainly not the level of service we aim to provide, and we will address this matter with our front desk team to ensure it does not happen again. We value all our guests, regardless of their background, and are committed to making everyone feel welcome. We hope you’ll give us another opportunity to provide a better experience. Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
太糟糕了
房间很脏，还有小蟑螂幼崽，房间外面有一股臭味。
接待员也很糟糕
展开
酒店回复: Dear Guest, We apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we're deeply sorry that we fell short in this instance. We have addressed your concerns regarding the cleanliness and external odors with our team for immediate improvements. We also take the quality of service very seriously and will be reviewing your comments with the front desk staff. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好和体贴，经常竭尽全力满足我的需要。
展开
酒店回复: Dear Michael, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review; we hope to have you as our guest again soon.Sincerely,Hotel Management
非常好！感谢优质服务！
Convenient
我预订的时候是包含早餐的，但早餐根本不值一提，感觉被骗了。浴室也很脏，让人不想洗澡。下次我不会再来这里了。
感觉很好
令人恶心的酒店
酒店不干净，床上有头发。地板上有粘性的东西。水槽很脏，淋浴水压很差，这次旅行唯一好的就是服务。前台服务非常周到。
由于暴风雪，我没有留下。所以我要求*******取消或转移到另一个地方，但我还没有得到回复。
缺乏待客之道。前台接待员仅仅因为我是来自海外的游客且在美国没有住所就对我进行了严厉斥责。
太糟糕了
房间很脏，还有小蟑螂幼崽，房间外面有一股臭味。
接待员也很糟糕
工作人员非常友好和体贴，经常竭尽全力满足我的需要。
一次你不想经历的经历
住了3天2夜去参加一个会议。然而，我有一次非常不舒服的经历。房间很吵所以很难入睡。隔壁房间不隔音，暖气声音大，附近汽车噪音也很大。据记录提供了早餐，但没有餐厅，所以只能提供咖啡和走廊上的自动餐食。前台工作人员也不友好。这是一个非常不愉快的庆宪。
我再次选择它