酒店回复: Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with the room and the service you received at check-in. It’s disappointing to hear that the conditions and customer service fell short of expectations. Please know your feedback will be reviewed and addressed to improve future stays. We truly value your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

酒店回复: Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced during your stay. This is not the level of service we aim to provide. Your feedback regarding the condition of the room, maintenance issues, and the lack of responsiveness from the front desk is very concerning and will be addressed directly with our team. We appreciate you bringing these matters to our attention and will work to ensure improvements are made.Sincerely,Hotel Management

酒店回复: Dear Eileen,Thank you for sharing your feedback about your recent stay. We appreciate your concerns regarding the room scent, and we understand how this could affect your comfort. Our team strives to provide a pleasant environment for all guests. While we regret that we couldn’t accommodate your request for a different room, we are always looking for ways to improve our services. Your experience is valuable to us, and we will work to enhance our communication and services going forward. Thank you for your understanding, and we hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

酒店回复: Dear Matthew, We sincerely regret that your stay did not meet expectations and appreciate you bringing these concerns to our attention. While cleanliness is a priority, we understand that the condition of the room and the overall environment play a crucial role in guest comfort. Your feedback regarding maintenance, noise, and amenities is invaluable, and we are actively working to improve these areas. We apologize for any inconvenience you experienced and regret that we fell short of providing the quality stay you deserved. Should you ever reconsider, we would welcome the opportunity to offer you a much-improved experience in the future.Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your experience with us. We appreciate your feedback and are pleased to know that the location and pricing met your expectations. We sincerely apologize for the presence of smoke odor and any discomfort it may have caused during your stay. Your comments regarding our staff's consideration are valued, and we assure you that we will take appropriate measures to address the issue to enhance the quality of future visits. We hope you are feeling better, and we look forward to the opportunity to welcome you back and provide a more comfortable stay in the future.Sincerely,Hotel Management