酒店回复: Dear Stephanie, Thank you for staying with us and taking the time to share your review. We’re sorry to hear about the discomfort you experienced during your stay. Every guest deserves to feel welcome and respected, and we regret that this was not the case during your check-in. Your concerns have been shared with the appropriate teams to ensure better service moving forward. We value your feedback, as it helps us improve the experience for all our guests. We hope you’ll consider staying with us again should your travels bring you back to the area.Sincerely,Hotel Management
酒店回复: Dear Steven, Thank you for staying with us and for taking the time to leave your comments. It is nice to know you had some great encounters with our night staff member. However, please accept our apologies for not giving you a seamless experience and that you found a few areas having cleanliness issues. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. We appreciate your input and hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
工作人员很棒，非常理解和关心，除了任何问题，还打扫房间
3.0分
商务出差
原文
翻译提供方：Google
住一两晚还可以。靠近高速公路，噪音很大，而且墙很薄
展开
酒店回复: Dear Dan,Thank you for sharing your experience. We're glad the accommodations worked for your short stay, though we understand the location near the expressway and limited sound insulation may have made things less restful. Your feedback is appreciated and will be shared with our team as we continue to explore ways to enhance comfort for all our guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
3.0分
商务出差
展开
i understand these are rooms with kitchenettes but I stopped one overnight pit stop. Rooms nice enough but if you did not bring your own supplies, tea, coffee, milk, cream etc there was nothing in the room. No nearby breakfast place.
展开
酒店回复: Dear Terrence, Thank you for sharing your feedback with us. While we’re glad you found the room comfortable, we regret that the lack of in-room refreshments and nearby breakfast options impacted your overnight stay. While our accommodations are designed for guests seeking an extended stay experience, we understand the importance of convenience for short visits as well. Your comments have been noted for consideration as we continue improving our offerings. We hope to have the opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management
1.0分
其他
展开
Avoid this dumb
Horrible service. No hot water for entire stay of 7 days. Front desk folks did not speak a lick of English! Avoid this place at all cost as they were not willing to fix the issue or cancel the reminder of the reservation after two days or reduce the rate. And the issue was for entire hotel!
展开
酒店回复: Dear Guest,Thank you for bringing this to our attention. We are truly sorry for the inconvenience you experienced during your stay, especially regarding the lack of hot water and the communication challenges at the front desk. This is far from the level of service we aim to provide. Your concerns have been shared with our team for immediate review and corrective action. We understand how frustrating this must have been and regret that a resolution was not provided during your visit. Thank you again for your feedback.Sincerely,Hotel Management
4.0分
其他
展开
Very good rooms nice place could use a sweep up of
Our state has been pretty good the room was in good condition although the parking lot had excessive amount of trash I do believe it was because of the trash that put it there if you know what I mean.
我们房间根本就不干净，前台那人也不友好，还重复收了我两次钱。再也不会住这里了。
还可以
工作人员全是不会说英语的男士。其中一位经理帮我办理了入住，一句话也不跟我说。非常不舒服。而且，连续住几晚却不打扫房间，这让我很沮丧。大概一周一次吧。
遥控器坏了，我入住后就报告了这个问题。工作人员很快就上来帮我换了。我还报告了厨房抽屉和浴室某些地方的绿漆问题。他们似乎知道这些问题。后两个问题对我来说不成问题，我只是不想被收费。
此外，我很感谢工作人员在我报告遥控器问题时迅速给予的帮助。另外，由于家里有事需要来镇上，我打电话想延长住宿一天，打电话很容易解决（我猜是打给他们的呼叫中心；我明天早上会去前台确认一下有没有问题）。
如果你不想生病就不要住这里！
房间太恶心了。浴室看起来好像没打扫过。地毯太脏了，需要更换。外面一直有噪音，所以我们睡得很少。
话虽如此，夜班经理是整个住宿期间唯一的亮点。
我不会向任何人推荐这家酒店，除非他们是无家可归的人。那只是可能。
工作人员很棒，非常理解和关心，除了任何问题，还打扫房间
住一两晚还可以。靠近高速公路，噪音很大，而且墙很薄
i understand these are rooms with kitchenettes but I stopped one overnight pit stop. Rooms nice enough but if you did not bring your own supplies, tea, coffee, milk, cream etc there was nothing in the room. No nearby breakfast place.
Avoid this dumb
Horrible service. No hot water for entire stay of 7 days. Front desk folks did not speak a lick of English! Avoid this place at all cost as they were not willing to fix the issue or cancel the reminder of the reservation after two days or reduce the rate. And the issue was for entire hotel!
Very good rooms nice place could use a sweep up of
Our state has been pretty good the room was in good condition although the parking lot had excessive amount of trash I do believe it was because of the trash that put it there if you know what I mean.