The room smelled. The rug had burn marks in it. The room had roaches. The side of the stove was disgusting. Puddles of liquid were in the fridge. I will never be going back there again
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酒店回复: Dear Barbara,We’re genuinely sorry to hear about your experience, and we completely understand how frustrating this must have been. The issues you described with the condition of your room are unacceptable and far from the standards we strive to maintain. Please know that your feedback has been shared with the relevant teams for immediate attention. We appreciate you bringing this to our attention so we can improve. While we know this visit did not meet your expectations, we sincerely hope to have the chance to restore your confidence in us on a future stay.Sincerely,Hotel Management
4.0分
其他
Good, functionable and affordable
Good, functionable and affordable. Not the most updated but it works for saving money. Felt safe.
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酒店回复: Dear Alyssa, Thank you for your thoughtful review. We're glad to hear that you found our hotel good, functional, and affordable. It's great to know that you felt safe and that the accommodations met your needs while helping you stay within budget. While we may not be the most updated, we continuously work on maintaining a clean, secure, and comfortable environment for all our guests. Your feedback is appreciated and helps us focus on what matters most to our guests. We value your stay and look forward to the opportunity to welcome you back for another pleasant and budget-friendly experience at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
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Great option with full kitchen
ESA is my go-to when I need a kitchen and plenty of space to work. The staff here are friendly, the space is clean and well maintained, it's comfy and has everything you need.
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酒店回复: Dear Guest, We’re thrilled to hear that you consider us your go-to choice. We take great pride in providing a clean, comfortable space with the convenience of a full kitchen and ample room to work. Our friendly staff is always here to ensure you have everything you need for a pleasant stay, and we're so happy to know that we've met your expectations. Your continued support means the world to us, and we look forward to welcoming you back for many more stays at Extended Stay America in the future.Sincerely,Hotel Management
4.0分
情侣出游
No light in bathroom. For a onenight stay no coffee pot in room or available in lobby. Deadbolt didn't work in room
3.0分
家庭亲子
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Initially put in one room. The toilet wouldn’t flush, and the air conditioner/heat did not work. Was moved to a second room. Both rooms definitely could have been cleaner, we asked for extra pillows. They told us they were out. There were three in our room, when we brought down dirty towels And asked for new ones we were given a bag that had accommodations for 2. So I had to go back and asked for the third.
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酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced with your guest room and amenities. This is not the level of service we aim to provide. Your comments have been shared with our team to ensure improvements are made. We appreciate your patience throughout these challenges and regret that we fell short of your expectations. It would be our pleasure to welcome you back for a stay that truly reflects our commitment to your comfort and satisfaction.Sincerely,Hotel Management
5.0分
商务出差
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Come and sit a spell
I am in town for business. I have enjoyed my stay. I am on my computer a lot. The wifi is great. This location is close to many restaurants. There is washer/dryer on location. I highly recommend!
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酒店回复: Dear Guest, Thank you for your feedback. We’re thrilled to hear you enjoyed your stay and that our strong Wi-Fi, convenient location near restaurants, and on-site laundry facilities met your needs during your business trip. Providing a productive and comfortable environment for our guests is always our goal, and we’re glad we could make your stay a pleasant one. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
5.0分
其他
I was surprised at hownnice the room was and very clean. Front desk was also very nice and chexk in was very easy.
5.0分
商务出差
For a one-night stay in Evansville, this property was sufficient.
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酒店回复: Dear Guest, Thank you for sharing your feedback. We're glad to hear that our property met your needs for your one-night stay in Evansville. We strive to provide a comfortable and convenient experience for all our guests, and your input helps us improve. We truly appreciate you choosing our hotel, and we hope to have the pleasure of welcoming you back to Extended Stay America in the future for another enjoyable stay.Sincerely,Hotel Management
4.0分
其他
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This is an older property, in many ways spartan, but overall I really liked it.
The price (through Travelocity) was right.
Check-in is a window in the entrance hall. The "Lounge" is two chairs and a bench across the hall from the check-in window. "Breakfast" is two coffee pots atop a small buffet in the entrance hall, and a selection of small snack bars in a basket below. No frills, spartan.
The room was a suite; akin to a small apartment. It had an entrance hall with large closet, an unstocked full kitchen (with amenities available upon request), a sitting area with desk and TV, a separate bedroom area open to the sitting room, and a small bathroom off the bedroom area.
The bathroom was small, but adequate. Primary complaint: lack of counter space for necessary items (toothpaste, toothpaste, razor, etc.), but one can make do.
The kitchen had upper & lower cabinets, a small sink, apartment-size fridge with freezer, four-burner electric stove with oven, microwave, dishwasher, & breakfast bar with two stools.
The bedroom had a queen bed (very comfortable), side chests, chest of drawers, & lots of room around the bed for maneuvering.
The sitting area had a two-seat sofa, small club chair, coffee table, chest of drawers with TV atop, and a desk with a small desk chair.
The furnishings were spartan, but well maintained and comfortable. Was impressed with the lighting options; also liked the plug-in options for gadgets.
Though older, was clean and well maintained.
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酒店回复: Dear Robert, Thank you for your detailed feedback. We are pleased to hear that you enjoyed the value, comfort, and overall experience at our property. We appreciate your understanding of our simpler amenities and are glad the room met your needs. We will consider your feedback regarding counter space and breakfast offerings to enhance future stays. It’s great to know our clean, well-maintained facilities made a positive impression. We look forward to welcoming you back soon! Sincerely,Hotel Management
5.0分
其他
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Overall it was a good place to stay for the value except they didn't have much on the breakfast choices,and there was a lot of banging above us on the floor for some reason
Awful experience.
The room smelled. The rug had burn marks in it. The room had roaches. The side of the stove was disgusting. Puddles of liquid were in the fridge. I will never be going back there again
Good, functionable and affordable
Good, functionable and affordable. Not the most updated but it works for saving money. Felt safe.
Great option with full kitchen
ESA is my go-to when I need a kitchen and plenty of space to work. The staff here are friendly, the space is clean and well maintained, it's comfy and has everything you need.
No light in bathroom. For a onenight stay no coffee pot in room or available in lobby. Deadbolt didn't work in room
Initially put in one room. The toilet wouldn’t flush, and the air conditioner/heat did not work. Was moved to a second room. Both rooms definitely could have been cleaner, we asked for extra pillows. They told us they were out. There were three in our room, when we brought down dirty towels And asked for new ones we were given a bag that had accommodations for 2. So I had to go back and asked for the third.
Come and sit a spell
I am in town for business. I have enjoyed my stay. I am on my computer a lot. The wifi is great. This location is close to many restaurants. There is washer/dryer on location. I highly recommend!
I was surprised at hownnice the room was and very clean. Front desk was also very nice and chexk in was very easy.
For a one-night stay in Evansville, this property was sufficient.
This is an older property, in many ways spartan, but overall I really liked it.
The price (through Travelocity) was right.
Check-in is a window in the entrance hall. The "Lounge" is two chairs and a bench across the hall from the check-in window. "Breakfast" is two coffee pots atop a small buffet in the entrance hall, and a selection of small snack bars in a basket below. No frills, spartan.
The room was a suite; akin to a small apartment. It had an entrance hall with large closet, an unstocked full kitchen (with amenities available upon request), a sitting area with desk and TV, a separate bedroom area open to the sitting room, and a small bathroom off the bedroom area.
The bathroom was small, but adequate. Primary complaint: lack of counter space for necessary items (toothpaste, toothpaste, razor, etc.), but one can make do.
The kitchen had upper & lower cabinets, a small sink, apartment-size fridge with freezer, four-burner electric stove with oven, microwave, dishwasher, & breakfast bar with two stools.
The bedroom had a queen bed (very comfortable), side chests, chest of drawers, & lots of room around the bed for maneuvering.
The sitting area had a two-seat sofa, small club chair, coffee table, chest of drawers with TV atop, and a desk with a small desk chair.
The furnishings were spartan, but well maintained and comfortable. Was impressed with the lighting options; also liked the plug-in options for gadgets.
Though older, was clean and well maintained.
Overall it was a good place to stay for the value except they didn't have much on the breakfast choices,and there was a lot of banging above us on the floor for some reason