This hotel is horrible! Feels like a jail when u check in, most of the furniture was broken, there was mold in the bathtub, and it took forever to get hot water at 530 am! The bed was concrete to sleep on , there was no box sping underneath the mattress and just on a bare metal frame if i could id give it a negative 5 stats!!!!
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are truly sorry that your visit was met with so many concerns, and we understand how disappointing this must have been. The conditions you described are well below our expectations, and your feedback will be addressed promptly with our team to ensure proper attention to both maintenance and comfort. We appreciate the opportunity to improve and hope you might consider returning so we can deliver a more reliable and welcoming stay.Sincerely,Hotel Management
1.0分
其他
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The Manager Laura decided 4 days into my stay that she would inform me that the hotel has a policy that SERVICE ANIMALS are never to be left unattended for ANY amount of time in the rooms, and that it is against the law to do so, that a service animal is NEVER to be away from its handler. She then proceded to inform me that I had to sign their standsrd pet agreement and that she knew for a act i had left my SERVICE ANIMAL every night that I had been thete and on numerous occasions each day. She then said that she would be lenient and not start charging me until the next day but i was going to have to oay a nonrefundable $200 petvdeposit along with a $25/day + tax and fees each day in the future o my stay. Her total disrespect for me or my situation enraged me and i went to my room and contacted and paid for an attorney's advice. The next ray i proceded to go to work (taking my SA with me) which violates health and safety laws as well as FDA violations it made me commit. Upon returning to the hote about 30 minutes before checkout time, i went to the front desk to let them know i had again paid to extend my stay and they should be receiving the funds and confirmation email soon, but ******* was gaving system errors. Thats when MANAGER LAURA cones from the office and proceeds to inform me that she was NOT GOING TO ACCEPT M FUNDS, NORVEXTEND MY STAY, AND I HAD 1 HOUR TO VACATE THE ROOM. Needless to say, i WILL BE FILING SUIT IN FEDERAL COURT WITH THE DEPARTMENT OF JUSTICE
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酒店回复: Dear Theron, Thank you for sharing your concerns. We strive to maintain a respectful and safe environment for all guests and staff. While we understand the importance of accommodating service animals, our decision to ask to leave was based on repeated instances of disruptive behavior, including verbal aggression toward staff and failure to secure timely reservations. These actions were witnessed by multiple team members and did not reflect the standards we uphold. We appreciate your understanding and remain committed to providing a positive experience for everyone who stays with us.Sincerely, Hotel Management
3.0分
商务出差
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Affordable accommodations. Elevator was out of service 2/3 days that I stayed, not a huge issue but carrying luggage down the stairs (which were dirty) was a little difficult. The shower didn’t work too well- old faucet/spout that was difficult to get started. Quiet hotel. Staff were kind and helpful!
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酒店回复: Dear Megan,Thank you for sharing your feedback. We are glad to hear that you found our team kind and helpful, and that you appreciated the quiet atmosphere during your stay. At the same time, we sincerely apologize for the inconvenience caused by the elevator and the challenges you experienced with your shower and stairs. Your observations are valuable, and we are taking steps to address these concerns to improve the experience for future guests. We hope you might consider staying with us again, so we can provide a more comfortable, fully functional, and enjoyable visit.Sincerely,Hotel Management
5.0分
情侣出游
The staff was courteous the room was clean and spacious and the water got really hot.
1.0分
其他
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Awful experience.
The room smelled. The rug had burn marks in it. The room had roaches. The side of the stove was disgusting. Puddles of liquid were in the fridge. I will never be going back there again
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酒店回复: Dear Barbara,We’re genuinely sorry to hear about your experience, and we completely understand how frustrating this must have been. The issues you described with the condition of your room are unacceptable and far from the standards we strive to maintain. Please know that your feedback has been shared with the relevant teams for immediate attention. We appreciate you bringing this to our attention so we can improve. While we know this visit did not meet your expectations, we sincerely hope to have the chance to restore your confidence in us on a future stay.Sincerely,Hotel Management
3.0分
家庭亲子
Breakfast is coffee and granola bars. Calling it breakfast is misleading.
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酒店回复: Dear Kenneth,Thank you for sharing your feedback. We apologize if the breakfast offerings did not meet your expectations. While our grab-and-go options are designed for convenience, we understand how additional choices would enhance the experience. Your comments have been shared with our team to help us explore ways to improve the morning offerings for future guests. We appreciate your stay and hope you will consider returning, so we have the opportunity to provide a more satisfying and enjoyable visit with amenities that better meet your needs.Sincerely,Hotel Management
4.0分
其他
Good, functionable and affordable
Good, functionable and affordable. Not the most updated but it works for saving money. Felt safe.
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酒店回复: Dear Alyssa, Thank you for your thoughtful review. We're glad to hear that you found our hotel good, functional, and affordable. It's great to know that you felt safe and that the accommodations met your needs while helping you stay within budget. While we may not be the most updated, we continuously work on maintaining a clean, secure, and comfortable environment for all our guests. Your feedback is appreciated and helps us focus on what matters most to our guests. We value your stay and look forward to the opportunity to welcome you back for another pleasant and budget-friendly experience at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
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Great option with full kitchen
ESA is my go-to when I need a kitchen and plenty of space to work. The staff here are friendly, the space is clean and well maintained, it's comfy and has everything you need.
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酒店回复: Dear Guest, We’re thrilled to hear that you consider us your go-to choice. We take great pride in providing a clean, comfortable space with the convenience of a full kitchen and ample room to work. Our friendly staff is always here to ensure you have everything you need for a pleasant stay, and we're so happy to know that we've met your expectations. Your continued support means the world to us, and we look forward to welcoming you back for many more stays at Extended Stay America in the future.Sincerely,Hotel Management
4.0分
情侣出游
No light in bathroom. For a onenight stay no coffee pot in room or available in lobby. Deadbolt didn't work in room
3.0分
家庭亲子
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Initially put in one room. The toilet wouldn’t flush, and the air conditioner/heat did not work. Was moved to a second room. Both rooms definitely could have been cleaner, we asked for extra pillows. They told us they were out. There were three in our room, when we brought down dirty towels And asked for new ones we were given a bag that had accommodations for 2. So I had to go back and asked for the third.
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酒店回复: Dear Guest, Thank you for sharing your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced with your guest room and amenities. This is not the level of service we aim to provide. Your comments have been shared with our team to ensure improvements are made. We appreciate your patience throughout these challenges and regret that we fell short of your expectations. It would be our pleasure to welcome you back for a stay that truly reflects our commitment to your comfort and satisfaction.Sincerely,Hotel Management
This hotel is horrible! Feels like a jail when u check in, most of the furniture was broken, there was mold in the bathtub, and it took forever to get hot water at 530 am! The bed was concrete to sleep on , there was no box sping underneath the mattress and just on a bare metal frame if i could id give it a negative 5 stats!!!!
The Manager Laura decided 4 days into my stay that she would inform me that the hotel has a policy that SERVICE ANIMALS are never to be left unattended for ANY amount of time in the rooms, and that it is against the law to do so, that a service animal is NEVER to be away from its handler. She then proceded to inform me that I had to sign their standsrd pet agreement and that she knew for a act i had left my SERVICE ANIMAL every night that I had been thete and on numerous occasions each day. She then said that she would be lenient and not start charging me until the next day but i was going to have to oay a nonrefundable $200 petvdeposit along with a $25/day + tax and fees each day in the future o my stay. Her total disrespect for me or my situation enraged me and i went to my room and contacted and paid for an attorney's advice. The next ray i proceded to go to work (taking my SA with me) which violates health and safety laws as well as FDA violations it made me commit. Upon returning to the hote about 30 minutes before checkout time, i went to the front desk to let them know i had again paid to extend my stay and they should be receiving the funds and confirmation email soon, but ******* was gaving system errors. Thats when MANAGER LAURA cones from the office and proceeds to inform me that she was NOT GOING TO ACCEPT M FUNDS, NORVEXTEND MY STAY, AND I HAD 1 HOUR TO VACATE THE ROOM. Needless to say, i WILL BE FILING SUIT IN FEDERAL COURT WITH THE DEPARTMENT OF JUSTICE
Affordable accommodations. Elevator was out of service 2/3 days that I stayed, not a huge issue but carrying luggage down the stairs (which were dirty) was a little difficult. The shower didn’t work too well- old faucet/spout that was difficult to get started. Quiet hotel. Staff were kind and helpful!
The staff was courteous the room was clean and spacious and the water got really hot.
Awful experience.
The room smelled. The rug had burn marks in it. The room had roaches. The side of the stove was disgusting. Puddles of liquid were in the fridge. I will never be going back there again
Breakfast is coffee and granola bars. Calling it breakfast is misleading.
Good, functionable and affordable
Good, functionable and affordable. Not the most updated but it works for saving money. Felt safe.
Great option with full kitchen
ESA is my go-to when I need a kitchen and plenty of space to work. The staff here are friendly, the space is clean and well maintained, it's comfy and has everything you need.
No light in bathroom. For a onenight stay no coffee pot in room or available in lobby. Deadbolt didn't work in room
Initially put in one room. The toilet wouldn’t flush, and the air conditioner/heat did not work. Was moved to a second room. Both rooms definitely could have been cleaner, we asked for extra pillows. They told us they were out. There were three in our room, when we brought down dirty towels And asked for new ones we were given a bag that had accommodations for 2. So I had to go back and asked for the third.