酒店回复: Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos mucho saber que tuvo problemas de limpieza durante su estancia. Sin duda, no es la impresión que queremos causar, y comprendemos lo decepcionante que debió ser. Como parte de nuestra política de limpieza, el servicio completo está disponible bajo petición y se puede programar con antelación al momento del check-in o el día anterior. Lamentamos si no se explicó con claridad y le pedimos disculpas por cualquier inconveniente que esto le haya causado. Sus comentarios se han compartido con nuestro equipo de limpieza para garantizar una mejor comunicación en el futuro. Agradecemos enormemente sus comentarios y esperamos tener la oportunidad de brindarle una experiencia mucho mejor en el futuro.
4.0分
其他
We stayed 3 nights. It was fine for the price. Breakfast was a little disappointing. Staff were very nice.
展开
酒店回复: Thank you for taking the time to share your experience with us. We are thrilled to know our team was professional and hospitable during your stay. However, we are disappointed that breakfast did not meet your expectations. Your feedback will be used to create an even better experience for our guests in the future. We hope to see you again soon!
5.0分
情侣出游
展开
What a little gem this hotel is!! We stayed for 2 nights, right when the Nights of Lights started (Nov 15). This event was a very enjoyable, unexpected treat! The hotel is close enough to the old city to be able to walk. It is a little peek into "Old Florida", with a heavy Spanish flair. Our room was clean and neat. The free breakfast was very good, with lots of options. There is also a pool, but we weren't there to swim, so I can't comment on it. But I WILL comment on the front desk personnel because they just made the stay! So helpful, friendly, professional and just plain nice. Southern Hospitality at its best!! You can purchase tickets for the sightseeing trolley right at the front desk, and the trolley will even pick you up at the hotel (although you could walk to the depot, if you enjoy walking). All in all, a very enjoyable couple of days in St. Augustine, a beautiful city with tons of history, all lovingly preserved for the past 200+ years!!
1.0分
其他
展开
Will never book here again. Location was less than desirable, right off main highway heavy traffic. I tried to cancel 10 minutes after booking when I arrived and saw location. I explained why we couldn’t stay there and they refused to refund my money.
展开
酒店回复: Thank you for taking a moment to share this with us. We understand how important location can be, and we’re sorry to hear the setting didn’t align with what you were expecting upon arrival. While reservation changes are tied to specific booking terms, we do appreciate you explaining what happened and why the stay didn’t work for your needs. Your feedback is helpful for the team as we continue looking for ways to support guests more clearly and comfortably from the start. Thank you again for letting us know.
4.0分
情侣出游
展开
I had a suite and it was huge. The location is too far to walk anywhere but not too far away from historic district. Main issue was a lack of a comforter on the bed only a cover like a sheet not cozy.
展开
酒店回复: Thank you for your feedback. We're pleased you appreciated the spacious accommodations; however, we regret that other aspects of your stay did not meet expectations. Your comments have been shared with our leadership team, and we hope to welcome you back for a smoother stay next time.
5.0分
朋友出游
It was a great stay clean room. Only thing breakfast is the same seems like the choice is very limited but over all worth the price.
5.0分
家庭亲子
Very clean, very helpful staff. Third stay here and doesn't disappoint!
不错的地方
还可以住住
房间非常脏，毛巾从来不换，浴室也脏得要命。马桶和浴缸里都有霉菌。地板也很脏。
We stayed 3 nights. It was fine for the price. Breakfast was a little disappointing. Staff were very nice.
What a little gem this hotel is!! We stayed for 2 nights, right when the Nights of Lights started (Nov 15). This event was a very enjoyable, unexpected treat! The hotel is close enough to the old city to be able to walk. It is a little peek into "Old Florida", with a heavy Spanish flair. Our room was clean and neat. The free breakfast was very good, with lots of options. There is also a pool, but we weren't there to swim, so I can't comment on it. But I WILL comment on the front desk personnel because they just made the stay! So helpful, friendly, professional and just plain nice. Southern Hospitality at its best!! You can purchase tickets for the sightseeing trolley right at the front desk, and the trolley will even pick you up at the hotel (although you could walk to the depot, if you enjoy walking). All in all, a very enjoyable couple of days in St. Augustine, a beautiful city with tons of history, all lovingly preserved for the past 200+ years!!
Will never book here again. Location was less than desirable, right off main highway heavy traffic. I tried to cancel 10 minutes after booking when I arrived and saw location. I explained why we couldn’t stay there and they refused to refund my money.
I had a suite and it was huge. The location is too far to walk anywhere but not too far away from historic district. Main issue was a lack of a comforter on the bed only a cover like a sheet not cozy.
It was a great stay clean room. Only thing breakfast is the same seems like the choice is very limited but over all worth the price.
Very clean, very helpful staff. Third stay here and doesn't disappoint!
Very nice rooms and attention from front desk.