Club Wyndham Nashville is awful! It is far below Wyndham's normal standards although their standards continue to decline. It's tiny, It smells stale. There are stains on the sofa and bedroom carpet. The toilet seat doesn't fit. The bathroom is small like a cheap hotel. And the exterior walls are so thin we could hear every word of the conversation between two women outside of our bedroom. One of the outdoor pools were down. The elevator smells and take forever. The "cable" is crappy which goes perfectly with the grainy television channels. Had I known how bad this "resort" was I would have booked at the Hilton. At check-in, I asked for the new 2015-2026 catalog and I was told I can only get it if we attended a meeting. As "owners" who pay a monthly maintenance fee, we should automatically get a catalog for free but Wyndham is greedy. As an owner, I would not recommend this brand to a single soul.
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酒店回复: We appreciate you taking the time to share your experience with us. We strive to make our guests feel comfortable during their stay, and we regret that this was not your experience. Your feedback holds significant value for us, and we will be sure to relay it to our resort management team.
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Just checked in for a 3 nt stay. Was charged $111.00 for housekeeping upfront. I asked if room will be cleaned and was told NO. What the hell did I pay for? I was told its in my reservation agreement. Regardless they are charging for something Im not receiving. In true Wyndham fashion when you check in you then have to go to the concierge desk to "complete your check in", which is just a way to pressure you into going to a time share demonstration. The room is just ok. Pretty outdated. I've definitely stayed at nicer resorts. Shower leaks all over the bathroom floor and has water coming out from behind the floor molding. Had to use our towels ( that werent getting replaced despite $111 fee) to clean up the water. Wonderful having to do the resorts laundry so we could have clean towels. Shower spout cover is hanging. Kitchen appliances old. Wrong size cabinet door on kitchen drawer. Floors and walls are paper thin. You can hear everything coming from surrounding rooms. Walking to our room there were cigarette butts all over the ground and some garbage as well. Maybe they should invest some of the money from the phony housekeeping charges and make some improvements to the property. Theres a shuttle that leaves from the property that the concierge try to push on you to use. Its $15 per person. I was told at check in this is the BEST way to get to downtown because parking can be $20 PER HOUR. Well we went downtown and parked at Music City Center, which I recommend. We were there all day, arrived at 11am and left at 9pm. Parking fee for entire day was $25. Picture w the rates attached. Dont let the concierge sucker you in. I am a Hilton Grand Vacation member but booked this stay through RCI. This is the last time staying at ANY Wyndam property. Its always the same relentless pressure by the resort, they just dont take no as an answer. BTW before you book anything with a Wyndham resort look at the reviews. Search Wyndham Time Share Reviews, you'll see how bad they are. BTW heres an update, its 10am the morning after check in and the room phone rings. It was someone from the resort asking if we had made any reservations yet and they could get us free or discounted tickets IF WE SIGNED UP for some new program they were promoting. These people are relentless and really dont know how to just let people enjoy their getaway.
我们住的是一间卧室，阴暗、阴暗、陈旧。地板角落里满是污垢，油漆剥落，窗帘破损。一进门，霉味扑面而来。沙发是乙烯基的，上面有污渍。一个旧电炉是房间的中心。外面，门和混凝土都很脏。有趣的是，他们想让我们在温德姆投资 45,000 美元，每年支付 1,000 美元的维护费。承诺的 1 个半小时的销售演示变成了 2 个半小时，我们坐在一个冰冷的房间里，听着嘈杂的音乐，还有 50 个人同时在说话。
这个地方很不错，但我对他们的分时度假不感兴趣。他们一明白这一点，就改变了主意。从来没有打扫过我们的房间。我记得我们在那里住了 4 天。我们要求提供门票，说他们帮不了我们，但当我们登记入住时，他们说我们所需的一切都没问题。最后我们请一位先生帮我们叫出租车，他们说他们不这么做。我明白了。我还注册了 Uber，非常开心。如果你正在寻找分时度假，这里就是你要找的地方。
温德姆业主，对于温德姆分时度假，我给它打了 5 星。我们住的是一间非常宽敞的 2 卧室公寓，干净整洁，维护良好。入住体验非常好，礼宾部也没有过分催促我们进行更新。地理位置优越，靠近 Grand Ole Opry 附近的餐厅和购物中心。非常适合 2 对夫妇入住。
房间状况很差。油漆剥落和刮花，维修不当或更换不当，家具破损。垃圾袋在走道上放了两天，没人收拾。由于大楼一侧有大量虫子，所以不能使用阳台。我们没有选择这个地方，家人有意见。我们和 75 岁的老人以及膝盖不好的我一起旅行，我们订了一栋没有电梯的大楼。更不用说行李了。在分配这样的房间之前，难道没有人会问一下吗？可以要求行李帮助，但这不是免费提供的。
他们会在眨眼间更改你的预订，在我出发的前一天，我收到一封电子邮件，告诉我他们已经超额预订，我将转移到玛格丽塔维尔纳什维尔酒店。酒店有 3 岁和 6 岁的孩子（男孩），配备迷你冰箱和咖啡机。没有厨房，没有一间卧室，没有洗衣房。他们一直指责 RCI，而不是承担超额预订的责任，我在三月份预订了这家酒店，他们收我的钱时并没有超额预订。不知怎么的，当我要求找经理时，电话一直断线。当我终于在电话里找到一位经理时，是一位聪明的总经理贾斯蒂，温德姆纳什维尔酒店的联合总经理。我的意思是非常讽刺（处于防御模式）有时当你与对你态度恶劣的人打交道时，这是必要的（我不是），我想要的只是一个可以带着这些宝贝的地方，我们告诉我们我们要去度假，他们很高兴。 Tiona 一开始想帮我，但她让我等一下，然后就断线了，我以为她会给我回电话，但她一直没有回电话，但她在门户网站上转发了一条消息，如果我回电话的话，会联系下一位代表，这不是好生意。然后他们想让你参加这些会议，告诉你他们对待业主有多好（胡说）最重要的是，他们搞砸了我的假期，我有一个很棒的女士，名叫 Dee Dee，来自 RCI，她一直在打电话，直到我离开的前一天晚上，她为我找到了一些东西，虽然这不是我们想要的，但至少孩子们很开心，我最终得到了 2 间卧室 2 间浴室，只花了 1/2 的积分，当你搞砸了，向 Dee Dee 大声喊出来，而不是玩指责游戏。我永远不会推荐这个地方，也不会去附近的任何地方，如果他们就是这样对待（温德姆会员）或其他人
公寓非常漂亮，非常舒适。我喜欢第二间卧室有两张双人床。还有许多备用毛巾。公寓有一个带椅子的漂亮露台，游泳池也很不错。泳池边提供沙滩毛巾。每小时一班的往返市中心的班车很棒，非常方便。附近有几家不错的餐厅和酒吧，而且离大剧院很近，还有班车到那里。我肯定会再次入住这里。
我们用 Extra Vacations 支付了住宿费用，根本不知道这不是温德姆的一部分，还是一个分支？我都不知道。我们开了 12 个小时的车到达度假村，却被告知 Extra Vacations 超额预订，我们没有地方住。解决办法是给我们一间只有我们支付的 1/3 大小的酒店房间（两居室公寓），价格相同，以后还可以免费入住。你在开玩笑吗？我们好像会再冒这个险“以为”我们有一个保证的住处，结果到了那里才发现没有。这是一次糟糕的经历，客服人员也同样糟糕。一点同情心和体贴都没有。他们说我不知感恩，因为我拒绝感谢他们愿意将我换到一间有两张大床和一间浴室的酒店房间，尽管我们来纳什维尔时以为我们住在一套有三张床、两间浴室、一间全套厨房、洗衣机/烘干机和按摩浴缸的两居室公寓里。这本该是我们在这里住的四天中的第一天，但我们什么也没做，只是紧张地试图以同样的价格为我们的家人找到一个类似的住处。骗局。骗局。骗局。
前台工作人员办理入住手续还不错。但是，温德姆俱乐部在办理入住手续时加入了最初的推销，延迟了钥匙的领取。我甚至把钥匙拿在手里一会儿，然后就拿走了，去拿腕带，并进行了更多的优惠券讨论。
Club Wyndham Nashville is awful! It is far below Wyndham's normal standards although their standards continue to decline. It's tiny, It smells stale. There are stains on the sofa and bedroom carpet. The toilet seat doesn't fit. The bathroom is small like a cheap hotel. And the exterior walls are so thin we could hear every word of the conversation between two women outside of our bedroom. One of the outdoor pools were down. The elevator smells and take forever. The "cable" is crappy which goes perfectly with the grainy television channels. Had I known how bad this "resort" was I would have booked at the Hilton. At check-in, I asked for the new 2015-2026 catalog and I was told I can only get it if we attended a meeting. As "owners" who pay a monthly maintenance fee, we should automatically get a catalog for free but Wyndham is greedy. As an owner, I would not recommend this brand to a single soul.
Just checked in for a 3 nt stay. Was charged $111.00 for housekeeping upfront. I asked if room will be cleaned and was told NO. What the hell did I pay for? I was told its in my reservation agreement. Regardless they are charging for something Im not receiving. In true Wyndham fashion when you check in you then have to go to the concierge desk to "complete your check in", which is just a way to pressure you into going to a time share demonstration. The room is just ok. Pretty outdated. I've definitely stayed at nicer resorts. Shower leaks all over the bathroom floor and has water coming out from behind the floor molding. Had to use our towels ( that werent getting replaced despite $111 fee) to clean up the water. Wonderful having to do the resorts laundry so we could have clean towels. Shower spout cover is hanging. Kitchen appliances old. Wrong size cabinet door on kitchen drawer. Floors and walls are paper thin. You can hear everything coming from surrounding rooms. Walking to our room there were cigarette butts all over the ground and some garbage as well. Maybe they should invest some of the money from the phony housekeeping charges and make some improvements to the property. Theres a shuttle that leaves from the property that the concierge try to push on you to use. Its $15 per person. I was told at check in this is the BEST way to get to downtown because parking can be $20 PER HOUR. Well we went downtown and parked at Music City Center, which I recommend. We were there all day, arrived at 11am and left at 9pm. Parking fee for entire day was $25. Picture w the rates attached. Dont let the concierge sucker you in. I am a Hilton Grand Vacation member but booked this stay through RCI. This is the last time staying at ANY Wyndam property. Its always the same relentless pressure by the resort, they just dont take no as an answer. BTW before you book anything with a Wyndham resort look at the reviews. Search Wyndham Time Share Reviews, you'll see how bad they are. BTW heres an update, its 10am the morning after check in and the room phone rings. It was someone from the resort asking if we had made any reservations yet and they could get us free or discounted tickets IF WE SIGNED UP for some new program they were promoting. These people are relentless and really dont know how to just let people enjoy their getaway.