It was comfortable the only thing is that there bath tub kept getting clogged up since day one and they said they were going to send somebody they never did other than that I had no problems with them that was my only issue
1.0分
家庭亲子
Infested with cockroaches and charged 4xs and couldn't speak to hotel manager and front desk manager refused to refund even with photos and pictures.
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酒店回复: We sincerely apologize for the issues you encountered during your stay. A clean, comfortable environment is a top priority, and we’re taking your concerns seriously. We understand your frustration and will investigate this matter thoroughly to ensure it is addressed. Please reach out to us directly so we can resolve the billing issue and make this right. Thank you for bringing this to our attention.
3.0分
商务出差
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Nothing wrong with hotel my complaint is with *******. My wife booked a Wyndham motel in fernley in Reno. She called to see if there was an option for refund if a closer motel was available to work. ******* took it upon themselves to cancel my reservation that was set up already and leave me high and dry with no place to stay. The lady on the computer through ******* had a language barrier with my wife, but explained to her that everything was set up for me to stay in fernley. When wife called motel 1hr before I go into Reno they said they had no record of my reservation. What a nightmare and created more travel time, more expenses, and way more than needed time on internet instead of an easy phone call. We have always used ******* for travel and had good results. Please use this as an example of things that could be improved thanks and safe travels.
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酒店回复: We’re truly sorry to hear about the issues you experienced with your booking through *******. While we strive to make the guest experience as smooth as possible, we understand your frustration with the miscommunication and confusion. We’ll be sure to address this with the appropriate channels to help improve the process in the future. We appreciate your feedback and hope we can welcome you back under better circumstances.
3.0分
家庭亲子
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I want to give this a decent rating because you can tell the new owners are trying… but it is really tough. The lobby is so bad. Broken doors. Smells like old cigarettes. No breakfast. No elevator but putting a lot of people on the 2nd floor. Pool is shut down. The rooms are redone with new flooring, sink, beds/linen/pillows, but the windows are old and dusty, the bathroom is old and dim, the TP holder ripped off the walls, no towels in the room, questionable guests. The room was cheap though. Need to keep upping the ante to get those ratings up!
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酒店回复: Thank you for your honest feedback. We appreciate your recognition of our efforts to improve, and we’re working hard to address the issues you mentioned. We’ll continue to focus on enhancing both the facility and guest experience. Your comments are helpful as we strive to make our hotel a better place for future stays.
5.0分
其他
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They room was newly renovated and was spectacular and very clean.
All staff was Amazing, friendly, and had the upmost greatest customer service I've ever encountered with. Thank you for a wonderful stay
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酒店回复: hank you for your kind words! We’re thrilled to hear you had a wonderful stay and appreciated our newly renovated rooms and the service. We look forward to welcoming you back!
房间一般。这次是没注意酒店的名字换了，所以阴差阳错又住了
酒店太脏了。淋浴坏了，我给前台打电话，他们说会派人来，但是没人来。房间闻起来太恶心了🤮
不要预订这家酒店！！！我已警告过你！！！我要以声明作为这篇评论的开头，虽然我很少这么做，但我曾多次入住温德姆拉昆塔酒店，因为我是一名经常出差的商务人士，他们通常都非常友好。我希望这是一次例外，因为我正在考虑再也不住其他 @wyndhamlaquintahotels 了！我们预订了 4 晚的住宿去拜访一些朋友。当我们那天晚上很晚才到达时，我们的房间太恶心了！！！床单看起来像是被无家可归的人弄脏了，而且没有漂白剂，如果它们被洗过的话！房间绝对像尿一样臭，电视不能用，但这还不是最糟糕的。卫生间没有打扫过，有一堆头发，好像最近有人在房间里剪了头发！！！马桶和浴缸里都有*****头发。不用说，那天晚上我们没洗澡！那天晚上和第二天早上我们给前台打了电话，但一直没有得到答复。第二天早上，我们不得不用脏毛巾和肥皂清洗卫生间，这样我们才能洗澡。我们去了前台，和一个叫伊莎的女人交谈，或者我应该说她是骗子，她说她会在当天下午 2:30 之前给我们安排另一个房间，但我们计划当天去拜访朋友，所以告诉他们我们稍后会回来。那天晚上我们回来取新房间的钥匙，却被告知他们没有空房了。我们问服务员我们的房间是否至少打扫过，服务员说他不知道。我们进入同一个房间，同样散发着死亡的恶臭，我们用过的毛巾放在我们离开的地方，床也没有整理。白天的活动让我们很累，我们决定明天早上离开。第二天早上，当我们去前台时，我和撒谎的 Isha 交谈，她非常友好地说她“为我们带来的不便感到抱歉”，当着我们的面撒谎说她“会给我们退款”。当 Trip.com 联系她时，她再次撒谎，说她从来没有说过那句话。第二天我们又打电话给她，质问她是否说会退款给我们，她改口说“管理层正在处理”。他们向我们收取了 4 天的住宿费，尽管我们只在条件恶劣的旅馆里住了 2 天！！！这个女人太丢人了，这个地方不配温德姆这个名字！！！最好相信，我很快就会直接把这件事提交给温德姆公司办公室，让他们知道这个地方很差，员工也很不道德。如果这个问题得不到解决，我可能会对这个地方提起集体诉讼。如果其他人有类似的故事，我们可以让他们赔偿欠我们的钱和损失！！！*****************
哦蟑螂
好的
It was comfortable the only thing is that there bath tub kept getting clogged up since day one and they said they were going to send somebody they never did other than that I had no problems with them that was my only issue
Infested with cockroaches and charged 4xs and couldn't speak to hotel manager and front desk manager refused to refund even with photos and pictures.
Nothing wrong with hotel my complaint is with *******. My wife booked a Wyndham motel in fernley in Reno. She called to see if there was an option for refund if a closer motel was available to work. ******* took it upon themselves to cancel my reservation that was set up already and leave me high and dry with no place to stay. The lady on the computer through ******* had a language barrier with my wife, but explained to her that everything was set up for me to stay in fernley. When wife called motel 1hr before I go into Reno they said they had no record of my reservation. What a nightmare and created more travel time, more expenses, and way more than needed time on internet instead of an easy phone call. We have always used ******* for travel and had good results. Please use this as an example of things that could be improved thanks and safe travels.
I want to give this a decent rating because you can tell the new owners are trying… but it is really tough. The lobby is so bad. Broken doors. Smells like old cigarettes. No breakfast. No elevator but putting a lot of people on the 2nd floor. Pool is shut down. The rooms are redone with new flooring, sink, beds/linen/pillows, but the windows are old and dusty, the bathroom is old and dim, the TP holder ripped off the walls, no towels in the room, questionable guests. The room was cheap though. Need to keep upping the ante to get those ratings up!
They room was newly renovated and was spectacular and very clean.
All staff was Amazing, friendly, and had the upmost greatest customer service I've ever encountered with. Thank you for a wonderful stay