酒店回复: Dear guest,We are glad to know that you had a positive experience, rating your stay with a 10/10. This rating reflects a high level of satisfaction, which we greatly appreciate.We thank you for your preference and look forward to welcoming you again in the future.Best regards
5.0分
其他
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The hotel was completely nice. The only thing was the location was notclose to where our family lived. We were able to use a sister htel that was closer to the desired location. Holiday Inn. Very clean and welcoming. Breakfast was mid.
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酒店回复: Dear Ms. Johnson,Thank you for your kind feedback and for choosing to stay with us. We’re delighted to hear you found the hotel clean and welcoming. We truly appreciate your comments regarding the location and breakfast, and will share them with our team for future improvement.We hope to welcome you again in the future—perhaps at a location more convenient to your family's area.Warm regards,
4.0分
其他
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The biggest inconvenience was that the back door and the side door were not able to be access with the room key and it was a big inconvenience having a handicap person having to walk all around the place
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酒店回复: Dear Jessica,Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the inconvenience you experienced with the door access, especially considering the needs of your companion. Your comments have been shared with our team, and we will work to improve accessibility for all our guests. We truly appreciate your understanding and hope to welcome you back for a more comfortable stay in the future.Warm regards,
1.0分
其他
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My stay at this hotel was a nightmare. It is not actually a La Quinta hotel. It’s been bought by a third-party and they still have the name of La Quinta. I checked into the room I changed room because the room smelled like mold and mildew so they gave me another room And the air wasn’t on in the room when I checked in so I dropped off my bags and I came back that evening turned on the air the room smell like mold and mildew. Neither one one of my TVs worked in the living room nor the bedroom. I had actually two rooms and the same situation. The second room looked like someone had vomited outside the door I requested for my money back into be you know I’ll be able to move to somewhere else the manager, the owner stated that they cannot give me my money back and I was told at first it was a manager discretion so I had to spend a night in that hotel Without TV with mow and mildew both me and my son have asthma and bronchitis and my daughter so that morning they finally said do you want to move to a Sister facility? They didn’t try to compensate me for the uncomfortableness and inconvenience of my time being there or anything, but they did allow us to move to the other hotel that’s Sonesta and it was mediocre. OK I was very different disappointed in this whole weekend trip that I spent in their property. And the pictures online lies. It does not look like that and even the breakfast at the La Quinta was old oatmeal. The oatmeal was stuck to the inside of the package.
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酒店回复: Dear Ms. Rolfe,Thank you for reaching out and for your feedback. We sincerely apologize for the inconveniences and discomfort you experienced during your recent stay.We understand how important a clean, functional, and welcoming environment is—especially when traveling with family and health concerns. We regret that your experience did not reflect the high standards of service we strive to maintain. Your comments regarding the room condition, cleanliness, and amenities have been forwarded to our management and housekeeping teams for immediate review and corrective action.While we understand your disappointment, we would like to note that our team did offer assistance during your stay by relocating you to our sister property to ensure your comfort. For this reason, we are unable to issue a refund or additional compensation.We do appreciate your loyalty and the time you took to share your concerns, and we hope for the opportunity to better serve you in the future.Warm regards,
1.0分
其他
The first room it was terrible, mold smelling, the second room was less moldy but after an hour I felt the mold and I had to check out immediately
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酒店回复: Dear Mr. Sayyad,Thank you for taking the time to share your feedback regarding your recent stay with us from September 17 to September 18, 2025, booked via *******.We are truly sorry to hear about the issues you encountered with the condition of the rooms, especially the presence of a mold-like smell. This is far from the experience we strive to provide our guests, and we sincerely regret that we fell short during your visit.Your health, safety, and comfort are of the utmost importance to us. Please know that your comments have been shared with our housekeeping and maintenance teams for immediate investigation and corrective action. We are committed to addressing these concerns and ensuring this does not happen again.Once again, we apologize for the inconvenience and disappointment. Thank you for bringing this to our attention.Warm regards,Guest Relations Team
1.0分
其他
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The parking was horrible. The card a access from parking didn't work. No hot water for shower which really pissed my wife off along with the kids. No functioning TV or washer and dryer with physical card or digital card ie: apple pay etc. Just a terrible stay
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酒店回复: Dear Mr. Lewis,Thank you for sharing your feedback and for choosing to stay with us. We sincerely apologize for the inconveniences you and your family experienced, including issues with parking access, hot water, and in-room amenities.This is not reflective of the high standards of service we aim to provide. Please know that your concerns have been shared with our management team so appropriate action can be taken to prevent similar issues in the future.We truly value your loyalty and appreciate your input as it helps us improve. We hope to have the opportunity to provide you with a much better experience on a future stay.Warm regards,Guest Relations Team
1.0分
其他
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Nothing “deluxe” about these rooms
Incredibly dirty room, appeared to be a dead worm on one of the beds, old food on the back of the pillows- which appeared to be couch cushions stuffed into a pillowcase, stains on the floor. After a 15+ hour drive, we just wanted to climb into a clean and comfortable bed, but we couldn’t. Overall was terrible.
1.0分
其他
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They are taking people money from their deposit and using it for their own personal gain. There property have yellow and brown running water that infectious. They are scamming people and treating them like animals. I have gotten very very sick and all these people won’t give no refunds.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, and we are truly sorry to hear that we fell short of your expectations during your stay.Please know that we hold ourselves to a high standard of service, and your concerns have been taken seriously. We have shared your comments with our management team for further review and appropriate follow-up.We appreciate your feedback, as it helps us identify areas that need improvement. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,
环境特别好，花园式酒店，附近美食多，前台小姐姐，漂亮心善，耐心解答顾客所有问题!
这次住宿还可以，但有些设施有待改进。泳池区域无法使用！
一切都很好
The hotel was completely nice. The only thing was the location was notclose to where our family lived. We were able to use a sister htel that was closer to the desired location. Holiday Inn. Very clean and welcoming. Breakfast was mid.
The biggest inconvenience was that the back door and the side door were not able to be access with the room key and it was a big inconvenience having a handicap person having to walk all around the place
My stay at this hotel was a nightmare. It is not actually a La Quinta hotel. It’s been bought by a third-party and they still have the name of La Quinta. I checked into the room I changed room because the room smelled like mold and mildew so they gave me another room And the air wasn’t on in the room when I checked in so I dropped off my bags and I came back that evening turned on the air the room smell like mold and mildew. Neither one one of my TVs worked in the living room nor the bedroom. I had actually two rooms and the same situation. The second room looked like someone had vomited outside the door I requested for my money back into be you know I’ll be able to move to somewhere else the manager, the owner stated that they cannot give me my money back and I was told at first it was a manager discretion so I had to spend a night in that hotel Without TV with mow and mildew both me and my son have asthma and bronchitis and my daughter so that morning they finally said do you want to move to a Sister facility? They didn’t try to compensate me for the uncomfortableness and inconvenience of my time being there or anything, but they did allow us to move to the other hotel that’s Sonesta and it was mediocre. OK I was very different disappointed in this whole weekend trip that I spent in their property. And the pictures online lies. It does not look like that and even the breakfast at the La Quinta was old oatmeal. The oatmeal was stuck to the inside of the package.
The first room it was terrible, mold smelling, the second room was less moldy but after an hour I felt the mold and I had to check out immediately
The parking was horrible. The card a access from parking didn't work. No hot water for shower which really pissed my wife off along with the kids. No functioning TV or washer and dryer with physical card or digital card ie: apple pay etc. Just a terrible stay
Nothing “deluxe” about these rooms
Incredibly dirty room, appeared to be a dead worm on one of the beds, old food on the back of the pillows- which appeared to be couch cushions stuffed into a pillowcase, stains on the floor. After a 15+ hour drive, we just wanted to climb into a clean and comfortable bed, but we couldn’t. Overall was terrible.
They are taking people money from their deposit and using it for their own personal gain. There property have yellow and brown running water that infectious. They are scamming people and treating them like animals. I have gotten very very sick and all these people won’t give no refunds.