酒店回复: Thank you for your wonderful feedback! We’re delighted to hear you had a great stay. We hope to welcome you back again very soon!
5.0分
朋友出游
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for sharing your experience. We hope to see you again in the near future.
1.0分
商务出差
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Noone was working the front desk when I checked in. The shower leaked which was clearly causing mold to grow in the bathroom. Hot water was hit or miss. The air conditioner only worked sometimes and was extremely loud. Some of the lights were also not operational. The floor was clearly not vacuumed for awhile. I will not be booking here again. This was not an ideal stay for the price.
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酒店回复: “We truly apologize for the inconvenience you experienced during your stay. It’s disappointing to hear that several aspects of your room and service fell short of expectations. Your feedback about the shower, air conditioner, lighting, and cleanliness has been shared with our maintenance and housekeeping teams for immediate attention. We value your comments as they help us improve, and we hope you might give us another opportunity to make things right.
3.0分
其他
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Was in town for a Bridge Tournament. The hotel was convenient, but was quite dated and tired. Breakfast was below average and everything in the room was quite old and in its last legs
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our location was convenient for your visit to the Bridge Tournament. We’re sorry to learn that your experience did not meet expectations and that aspects of the hotel and breakfast fell short. Your comments are valuable, and we’ll use them as we continue planning updates to our rooms and amenities. We appreciate your stay and hope to have the opportunity to welcome you back after our improvements.
2.0分
家庭亲子
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The lobby smelled of old/habitual cigarette smoke when we arrived. We checked in, went to the room and the general area outside the room, as well as inside the room smelled of natural gas. We were given another room. The second room had a terrible smell as well, but not of gas, just a bad smell. The place is generally filthy with the lampshades by the bed being dirty and having what looked like dried blood on one. The bathroom wall also appeared to have some blood on it. We immediately checked out, losing 100% of what we paid for the room.
Not the fault of the hotel, but there was a shirtless, shoeless man shuffling around outside who wandered into the lobby as we arrived. I'm not sure if he, or others with nowhere else to go are often there, but the hotel didn't seem to be in a great area.
I will say that the front desk staff were very pleasant and greeted us immediately when we entered. But the property itself is rather disgusting.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described, as this is not the standard we strive to maintain. Your comments about odors and cleanliness have been shared with our housekeeping and maintenance teams for immediate review and correction.While we cannot control activity in the surrounding area, we work closely with local authorities to maintain a safe and comfortable environment for our guests. We truly appreciate your kind words about our front desk staff and their service.We value your feedback and will use it to continue improving our property and guest experience.Warm regards,
5.0分
其他
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My daughters liked the hotel, the only bad thing was at check in ********** did NOT send the verification for room reservation/payment and it was CROWDED in a town with trafficking and my girls were NOT safe and had to wait 3 hours for their room. Also, if you could keep in mind gluten free/sugar free options that'd be great for breakfast. Great stay once they got in.
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酒店回复: Thank you for sharing your feedback. We’re very happy to hear your daughters enjoyed their stay once checked in, but we sincerely apologize for the delay and the concern it caused. We understand how frustrating and unsettling it can be when travel plans don’t go smoothly especially when safety and comfort are top priorities. We’ve followed up with our front desk team to ensure better communication when third-party reservations are delayed in verification.We also appreciate your suggestion regarding gluten-free and sugar-free breakfast options. We’ll take this into consideration as we review our breakfast offerings to better accommodate all of our guests.We hope to have another opportunity to welcome you and your family back for a seamless, relaxing stay.
3.0分
其他
I got my room in the fifth floor I was disappointed the smell of **** was so strong I!!! I could smell it in the hallway!!
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酒店回复: We’re very sorry to hear about the unpleasant odor you experienced during your stay. Maintaining a fresh and comfortable environment for all guests is very important to us, and we take reports of this nature seriously. Our team has addressed the issue with increased hallway checks and enforcement of our non-smoking policy. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a much more enjoyable stay.
3.0分
其他
Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.
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酒店回复: Thank you for sharing your feedback. We’re glad you found our hotel suitable for your stay and appreciate your honesty about areas that could use improvement. We’re aware that some updates are needed and are working toward making those enhancements, including addressing carpet and maintenance concerns. We hope you’ll consider staying with us again to experience our continued improvements.
考虑到是免费的早餐，还算可以。
很好
出色地
伟大的
Noone was working the front desk when I checked in. The shower leaked which was clearly causing mold to grow in the bathroom. Hot water was hit or miss. The air conditioner only worked sometimes and was extremely loud. Some of the lights were also not operational. The floor was clearly not vacuumed for awhile. I will not be booking here again. This was not an ideal stay for the price.
Was in town for a Bridge Tournament. The hotel was convenient, but was quite dated and tired. Breakfast was below average and everything in the room was quite old and in its last legs
The lobby smelled of old/habitual cigarette smoke when we arrived. We checked in, went to the room and the general area outside the room, as well as inside the room smelled of natural gas. We were given another room. The second room had a terrible smell as well, but not of gas, just a bad smell. The place is generally filthy with the lampshades by the bed being dirty and having what looked like dried blood on one. The bathroom wall also appeared to have some blood on it. We immediately checked out, losing 100% of what we paid for the room.
Not the fault of the hotel, but there was a shirtless, shoeless man shuffling around outside who wandered into the lobby as we arrived. I'm not sure if he, or others with nowhere else to go are often there, but the hotel didn't seem to be in a great area.
I will say that the front desk staff were very pleasant and greeted us immediately when we entered. But the property itself is rather disgusting.
My daughters liked the hotel, the only bad thing was at check in ********** did NOT send the verification for room reservation/payment and it was CROWDED in a town with trafficking and my girls were NOT safe and had to wait 3 hours for their room. Also, if you could keep in mind gluten free/sugar free options that'd be great for breakfast. Great stay once they got in.
I got my room in the fifth floor I was disappointed the smell of **** was so strong I!!! I could smell it in the hallway!!
Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.