酒店回复: Thank you for sharing your experience. We hope to see you again in the near future.
3.0分
其他
I got my room in the fifth floor I was disappointed the smell of **** was so strong I!!! I could smell it in the hallway!!
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酒店回复: We’re very sorry to hear about the unpleasant odor you experienced during your stay. Maintaining a fresh and comfortable environment for all guests is very important to us, and we take reports of this nature seriously. Our team has addressed the issue with increased hallway checks and enforcement of our non-smoking policy. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a much more enjoyable stay.
3.0分
其他
Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.
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酒店回复: Thank you for sharing your feedback. We’re glad you found our hotel suitable for your stay and appreciate your honesty about areas that could use improvement. We’re aware that some updates are needed and are working toward making those enhancements, including addressing carpet and maintenance concerns. We hope you’ll consider staying with us again to experience our continued improvements.
2.0分
其他
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Disappointing but tolerable.
Easy to find and a good location for food and activities. Comfortable bed and appliances worked well. However,
the hotel is renovated old building but still showed ware that could easily be address, ie. shower lever missing, rust on metal bath surfaces, shower wand deteriorated, shower light/tub inop, a/c unit separating from the mounting.
As a non-smoking establishment the smell of cigarettes was ever present in the hall and the room somewhat. I opened the window for an hour to flush the air out and I discovered a cigarette butt in the window slide track.
I will consider this my last choice for future visits to the Charlotte university city area.
Staff was courteous, and professional.
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酒店回复: Thank you for completing our survey and sharing your experience. We are pleased to hear that you enjoyed our convenient location, comfortable bed, and courteous staff. At the same time, we sincerely apologize for the maintenance issues and smoke odor you encountered. Please know we are actively addressing the concerns you mentioned, including bathroom fixtures, air quality, and enforcement of our non-smoking policy. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back for a much improved stay.
3.0分
家庭亲子
The room was clean for an older hotel but did not smell good. Every time I left the room, the hallway smelled of ****.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found your room clean, though we regret that the odor and hallway conditions detracted from your overall experience. Please know that we take guest concerns seriously our team is actively working to address hallway odors to ensure a fresher and more comfortable environment for all our guests. We hope to have the chance to welcome you back and provide you with an improved stay.
5.0分
其他
Comfy, clean and great location for places to eat and the concert was only 2 miles away at PNC
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酒店回复: Thank you for your wonderful feedback! We’re so glad you enjoyed your stay, found your room comfortable and clean, and appreciated our convenient location near local restaurants and PNC. We hope you had a great time at the concert and look forward to welcoming you back for another enjoyable visit!
2.0分
情侣出游
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The carpet was so dirty that we had to go buy slippers our first night because our white socks had turned a gross shade of brown after walking on it for a couple of hours. Pretty sure there was some blood on our bathroom door. The sink was leaving from the base of the faucet. Our whole floor smelled like a mix of stale tobacco and **** smoke. But no bed bugs and it was cheap and quiet enough so sleep! Staff were nice and there was plenty of parking.
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酒店回复: Thank you for your feedback and for pointing out both the positive and negative aspects of your stay. We sincerely apologize for the condition of the carpet, the sink leak, and the cleanliness concerns you experienced, as well as the odor in the hallway. These are not the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention.We’re glad to hear our staff made you feel welcome, that you found the property quiet, and that parking was plentiful. We appreciate your understanding regarding the price point, but we know that cleanliness and comfort should never be compromised.Your feedback will help us address these issues so that future guests can have a better experience. We hope you’ll consider giving us another chance to provide the high standard of stay we aim for.
很好
考虑到是免费的早餐，还算可以。
优质的服务
伟大的
I got my room in the fifth floor I was disappointed the smell of **** was so strong I!!! I could smell it in the hallway!!
Good for 1 or 2 nights. The hotel could use some renovations, dirty carpets and stuff like that.
Disappointing but tolerable.
Easy to find and a good location for food and activities. Comfortable bed and appliances worked well. However,
the hotel is renovated old building but still showed ware that could easily be address, ie. shower lever missing, rust on metal bath surfaces, shower wand deteriorated, shower light/tub inop, a/c unit separating from the mounting.
As a non-smoking establishment the smell of cigarettes was ever present in the hall and the room somewhat. I opened the window for an hour to flush the air out and I discovered a cigarette butt in the window slide track.
I will consider this my last choice for future visits to the Charlotte university city area.
Staff was courteous, and professional.
The room was clean for an older hotel but did not smell good. Every time I left the room, the hallway smelled of ****.
Comfy, clean and great location for places to eat and the concert was only 2 miles away at PNC
The carpet was so dirty that we had to go buy slippers our first night because our white socks had turned a gross shade of brown after walking on it for a couple of hours. Pretty sure there was some blood on our bathroom door. The sink was leaving from the base of the faucet. Our whole floor smelled like a mix of stale tobacco and **** smoke. But no bed bugs and it was cheap and quiet enough so sleep! Staff were nice and there was plenty of parking.