酒店回复: Sir! I am sorry that your expectation was high for super 8, two-star motel. sir you can check with ******* also that beds in a room does not sofa in any two-star motel. We did not do false advertise on a website, it was your misunderstanding, for my knowledge we tried to make understand, and also provide you free of charge rollaway bed that cost extra 20, but we omitted that charge for your satisfaction. And this is motel there are many people come stay here so sometimes maintenance issue can be happening, and most we are providing you service as per you're asking. We are very sorry that we could not provide you your level of satisfaction. Although we will be continue working hard for giving our best to our respected guest.
酒店回复: We're very sorry for your uncomfortable experience, we will do our best to resolve the issue you face here. Thank you for letting us know.
3.0分
其他
原文
翻译提供方：Google
即使您已经通过 ******* 在线付款，他们也会收取额外费用
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酒店回复: Sorry for your, we did not charge extra for ******* or third-party reservations, while you already paid, yes for security purpose we collect the deposit, and we release after checking out. For credit card deposit takes 3 to 5 business days. unless you did smoke in our nonsmoking room or damage in a room. Sorry for your misunderstanding.
1.0分
其他
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So this is an independent owned location. When I was there on the day after check in met the property owner. He was a nice enough gentleman very cordial I had met him because he came down to my room in about 12:30 to tell me I needed to leave. We spoke and he understood that I did electrical work and had asked me if I could look at a couple of things for him. Again very nice very gracious person over the course of 3 days or three nights and four days I offered to do some electrical work at which time he said if I needed to stay I could. Again very gracious while I was there over the course of those few days you became a parent to me that this is a fixer upper to say the least and one that should not be in operation right now. I would imagine that there were possibly 60 units of the 60 I do not know if any of them were livable. I was in room 117 and over the course of my stay I provided a new bathroom bedroom bathroom bedroom door lock install the new charge to the property I also developed a horrible case of bug bites. I inquired with other person now that we're staying there / working there as it turns out the majority of the staff daily staff or hourly staff are residents that are unable to pay their cost is mind-boggling to see how that situation is resolved. Long story short I can't even say this place has potential
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酒店回复: We are very sorry for your stay, however you had very detailed comments, really appreciate, and work very hard to fixed issue you faced here.
1.0分
商务出差
This place was a mess. Dirty sheets, bathroom, smell of smoke. The door would not properly shut. I was very disappointed.
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酒店回复: We are sorry for your unhappiness for your stay. If you mention within your stay, we will try to fix the issue you faced here. we will do our best to fix the issue that you felt here. Sorry again!!!
5.0分
其他
Everything is great the staff was also good great experience thanks
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酒店回复: Thank you for staying with us. We appreciate your feedback for us. Please see again!!!
5.0分
其他
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It may be unique to this particular night, but as I returned to my room about 11:30 pm, there was constant noize from one of the rooms next door - as thought construction was going on (which is not likely) but it was very noisy - doors slamming, loud voices, etc.
I was able to fall asleep but it was annoying.
Otherwise, room was clean, staff was pleasant.
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酒店回复: Thank you for staying with us, although we will work very hard to make our guest have best experience to our place. Thank you for letting us know.
3.0分
其他
Need rehab bad! Its decent but I won't be back. Recently started charging a deposit and i am not sure for what its old and run down.
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酒店回复: Tamara, we thank you for your providing us with your input for Super 8 Norcross. For you FYI we are putting a renovation plan together for Super 8 Norcross. To complete the plan it may take some time, but as the time goes you may see the difference in our Super 8 Norcross. Once again I thank you for your input for Super 8 Norcross. Thank you, Have a Bless Day
5.0分
其他
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It was a very pleasant stay, the room was adequate, and clean. The outside pool was well maintained and kept clean. Would definitely stay here again in the future.
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酒店回复: Thank you for your pleasured stay with us. we would like to your stay in future. Appreciate your stay.
5.0分
其他
Love the front office staff
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酒店回复: Thank you for staying with us, appreciate your feedback. See again!!!!
服务太差了。希望没人会来这里。如果你在这里预订房间，你肯定得不偿失。他们在*****上做虚假广告。我预订了一间五人房，里面有两张大床和一张儿童沙发床。结果管理层却说我们只能住四人。他们还想额外收我折叠床的费用。我不得不报警，之后他们才帮我换了房间。新房间的淋浴坏了，我只能打电话给维修人员来修。我真不敢相信速8竟然允许这家管理层使用他们的名字。我再也不会住速8了。如果你打算住在这里，祝你好运。
不准确且肮脏
这间房间没有可拉出的抽屉，无法容纳我们这么多客人。我们已经走了一整天，也弄清楚了情况，但仍然非常不舒服。房间很脏。区域不安全。
即使您已经通过 ******* 在线付款，他们也会收取额外费用
So this is an independent owned location. When I was there on the day after check in met the property owner. He was a nice enough gentleman very cordial I had met him because he came down to my room in about 12:30 to tell me I needed to leave. We spoke and he understood that I did electrical work and had asked me if I could look at a couple of things for him. Again very nice very gracious person over the course of 3 days or three nights and four days I offered to do some electrical work at which time he said if I needed to stay I could. Again very gracious while I was there over the course of those few days you became a parent to me that this is a fixer upper to say the least and one that should not be in operation right now. I would imagine that there were possibly 60 units of the 60 I do not know if any of them were livable. I was in room 117 and over the course of my stay I provided a new bathroom bedroom bathroom bedroom door lock install the new charge to the property I also developed a horrible case of bug bites. I inquired with other person now that we're staying there / working there as it turns out the majority of the staff daily staff or hourly staff are residents that are unable to pay their cost is mind-boggling to see how that situation is resolved. Long story short I can't even say this place has potential
This place was a mess. Dirty sheets, bathroom, smell of smoke. The door would not properly shut. I was very disappointed.
Everything is great the staff was also good great experience thanks
It may be unique to this particular night, but as I returned to my room about 11:30 pm, there was constant noize from one of the rooms next door - as thought construction was going on (which is not likely) but it was very noisy - doors slamming, loud voices, etc.
I was able to fall asleep but it was annoying.
Otherwise, room was clean, staff was pleasant.
Need rehab bad! Its decent but I won't be back. Recently started charging a deposit and i am not sure for what its old and run down.
It was a very pleasant stay, the room was adequate, and clean. The outside pool was well maintained and kept clean. Would definitely stay here again in the future.
Love the front office staff