酒店回复: 感谢您告知我们此事。得知您和您的女儿在入住期间感到不适，我深感抱歉。我们理解皮肤刺激的严重性，尤其是在炎热的环境下。很遗憾，在如此高温的室外环境下，房间温度和空调故障加剧了您的不适。这并非我们想要提供的体验，对于由此造成的不便和困扰，我深表歉意。请放心，我们已将您的反馈转达给维修团队，以确保问题得到妥善解决；同时也已转达给前台团队，以便在类似情况下提供更及时的响应。我们非常重视您的舒适体验，并认真对待您的反馈。如果您有任何需要我们改进的地方，或者您计划再次入住，请直接与我联系，以便我们为您提供更舒适、更贴心的服务。此致敬礼 :)

酒店回复: 亲爱的塔拉，感谢您抽出时间分享您的反馈。对于您的入住体验，我们深感抱歉，目前正在调查您提出的问题。清洁卫生对我们至关重要，我们将与客房服务团队沟通，确保改进。我们也想说明，如果您在入住期间告知我们这些问题，我们将非常乐意为您解决。我们的前台团队随时准备为客人提供帮助，对于未能及时弥补您的不足，我们深感遗憾。您的意见将帮助我们做得更好，感谢您让我们注意到这些问题。此致，客户服务团队

酒店回复: Dear Candy, we're delighted to hear you had a fantastic stay with us and that Lana at the front desk is wonderful and has outstanding customer service! We think so too! :) We are thrilled for all your positive feedback and appreciate you taking the time to share your experience. Guests like you truly make all our hard work and efforts worth it! We can't wait to welcome you back soon for another awesome stay!

酒店回复: Dear ScottThank you for choosing to stay with us and for sharing your feedback. We're happy to hear you enjoyed your room and the great view of the ocean, and being walking distance to the beach. However, we sincerely apologize for the inconvenience you experienced while not being able to connect to the internet from your room, not being able to comfortably use the shower, and that the plug in scent was too strong. We value your feedback and promise to take adequate steps to improve future guest experiences. We thank you again for you honest feedback and look forward to hosting you soon!