酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. We did not meet the expectations that you, or any guest, should have when staying with us. The issues you've described regarding the condition of the room, the service, and the lack of amenities are certainly concerning, and we regret that this impacted your stay. We truly appreciate your feedback, and we will be addressing the specific concerns you've raised with both the housekeeping and front desk teams, as well as evaluating the condition of the facilities. We are committed to providing better experiences for our guests and hope you will allow us to demonstrate that in the future.
3.0分
其他
原文
翻译提供方：Google
浴室水槽堵塞
之前在 Howard Johnson 酒店住宿时，我没遇到任何问题，但这次浴室水槽堵塞了，需要 15 分钟才能放热水！真是浪费。我们的床单上也有霉菌。
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, including the backed-up sink, delayed hot water, and mold on the sheets. This is certainly not the standard we aim to provide. Your concerns will be addressed with our housekeeping and maintenance teams to ensure these issues are corrected. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to provide a better experience on your next visit.
酒店回复: Hello Don,We apologize for falling short of your expectations during your recent stay. We take cleanliness seriously and will address this with our housekeeping team. Your feedback is valuable for us to improve our services for future guests.
5.0分
其他
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翻译提供方：Google
非常干净、安静、友好的工作人员
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酒店回复: Dear Guest,Thank you for your feedback! We're delighted to hear you enjoyed the clean and peaceful atmosphere and the friendly service. We look forward to welcoming you back on your next visit.
1.0分
其他
原文
翻译提供方：Google
你忘记带东西了，办公室不再给你送东西
不推荐，很脏，服务很差
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. The situation you described does not reflect the level of service we strive to provide. We will investigate this matter further and ensure steps are taken to prevent similar issues in the future. Your comments are important to us, and we hope to regain your trust should you choose to stay with us again.
酒店回复: Hi Linda,I'm very sorry for your poor customer service experience. My sincere apologies you found our associate unhelpful and unprofessonal. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.
酒店回复: Hello Susan,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
我预订的时候付了早餐费，但早上什么都没有。早上7点想退房，前台却没人。我按了好几次铃，都没人应。最后我们打电话，才有人从后面房间出来，而且没穿好衣服。非常吵。
挺恶心的房间，台面上不知道是什么，有一个洗脸盆下面还堵了里面不知什么恶心的东西，浴缸还突然往外冒水都是黑色渣子，晚上10点入住外面一直有声音，楼上一直大靴子走路声音走了凌晨5点才安静，不建议选择这家酒店入住
陈旧，隔音差
我不知道该从哪里开始。前台接待我们的是一个闷闷不乐的青少年，他似乎因为不得不为我们办理入住手续而感到不快。房间虽然宽敞，但却非常破旧。窗帘破烂、通风口脏兮兮、暖气/空调机组的控制面板很脏（如果有人怀疑这一点，我拍了照片）。我们楼上的客人很吵（我知道酒店无法控制）。非常老旧的电器整晚都在发出噪音。水槽排水系统很糟糕。水槽需要尽快“疏通”。我要说的是，梳妆台的灯光非常好。我没有意识到（我的错）这家酒店位于高速公路上，整晚都会有很多车流。我要求提供额外的枕头，但被告知没有了（前台更年轻，大概 15 岁？）。这不是一次愉快的经历。我不会推荐住在这里，将来也不会住在温德姆酒店。
浴室水槽堵塞
之前在 Howard Johnson 酒店住宿时，我没遇到任何问题，但这次浴室水槽堵塞了，需要 15 分钟才能放热水！真是浪费。我们的床单上也有霉菌。
我很惊讶霍华德约翰逊会把他们的名字写在上面。肯定是因为他们为这个名字收取了巨额费用。我们这次来是紧急访问该地区，否则我会要求退款并住在其他地方。上一位客人离开后房间没有完全打扫干净。再也不会住这里了！
非常干净、安静、友好的工作人员
你忘记带东西了，办公室不再给你送东西
不推荐，很脏，服务很差
客户服务很糟糕。即使从房间也无法打电话给酒店或前台，它会转到语音信箱，他们说 24/7 服务。无法在正确的时间办理入住总是会耽误您，但希望您立即在上午 11 点离开房间。对于一个房间的价格来说，需要更好的客户服务，而且前台服务员非常不专业。
可以使用，但是已经磨损了。扶手椅很脏，一些内饰破损了。破旧的浴室垫。家具摆放不合理。床前的书桌。如果有人坐在办公桌前，你就无法去洗手间。以后不会选择这个楼盘了。