酒店回复: ChatGPT:Dear Guest,Thank you very much for sharing your impressions with us. We are delighted to hear that you enjoyed our convenient location, the spacious room, and the beautiful views of the Eiger. It is also wonderful to know that you felt well taken care of by our front desk team and that you enjoyed our breakfast.We also truly appreciated the beautiful photos you shared. It is always a pleasure to see our hotel and the surrounding scenery through our guests’ eyes.We warmly welcome guests from all over the world and are committed to providing a comfortable and inviting environment for everyone who stays with us. Your feedback means a great deal to us, and we will continue to work hard to ensure every visitor feels at home.It would be our pleasure to host you again on your next visit to Grindelwald.Warm regards.Your Sunstar Grindelwald Team
酒店回复: Dear Daring-LinglingThank you very much for your outstanding review and the beautiful photographs you shared. We are truly delighted to hear that your stay with us exceeded your expectations.It is wonderful to know that you appreciated our convenient location next to the First cable car station, our comfortable facilities, and the breathtaking mountain views. We are also very pleased that you enjoyed our breakfast selection, the swimming pool and sauna, and the thoughtful service provided by our front desk team.Your kind comments mean a great deal to us and will certainly be shared with all our colleagues. It is always our goal to create memorable experiences for our guests, and it brings us great joy to know that we succeeded in doing so for you.We sincerely thank you for your warm recommendation and look forward to welcoming you back to Grindelwald for another relaxing and unforgettable stay.Warm regards,Your Sunstar Grindelwald Team
酒店回复: Dear Guest,Thank you very much for your wonderful review and for sharing the beautiful photographs. We are truly delighted to hear that you enjoyed our excellent location, the magnificent view of the Eiger Mountain, and the comfort of your room. It is a pleasure to know that you appreciated the variety of our breakfast and the attentive service provided by our team members.Your kind words about the friendly and professional staff in the restaurant are greatly appreciated and will be shared with the team. Feedback such as yours is very encouraging and motivates us to continue providing the highest level of service.We are sorry to learn that one part of your dining experience did not fully meet your expectations, and we are grateful that you have brought this to our attention. Your comments help us to further improve the experience for all our valued guests.We are very happy that you would recommend our hotel, and we look forward to welcoming you back again for another memorable stay surrounded by the beauty of the Swiss Alps.Warm regards,Your Sunstar Grindewald Team
酒店回复: Dear guestThank you so much for sharing your detailed review and the beautiful photo! We are thrilled that you enjoyed the stunning view of the Eiger from your room and the refreshing scenery from our lobby. It is also wonderful to hear that you appreciated the variety of our breakfast buffet.We sincerely apologize for the inconvenience with the hot water on your first night. We greatly appreciate your patience while our team arranged a room change, and we are glad the “sorry” cards helped make up for the disruption. Your feedback about communication and service is very valuable, and we will continue working to ensure smoother experiences for our guests.We are delighted that you still enjoyed your stay and hope to welcome you back for another memorable visit with equally breathtaking views.Warm regards,Your Sunstar Grindelwald Team
酒店回复: Dear GuestThank you so much for your wonderful review and the fantastic photos you shared! We are delighted that you enjoyed our spacious rooms, the abundant breakfast, and the relaxing courtyard and swimming pool.We appreciate your helpful note regarding the views and the construction nearby — we always recommend our Eiger-facing rooms for guests who want the best scenery. Your feedback is very valuable to us, and we are thrilled that your overall experience was enjoyable.We look forward to welcoming you back for another memorable stay and more beautiful views!Warm regards,Your Sunstar Grindelwald Team
酒店位于first山对面，距离火车站也很近，到哪儿游玩都比较方便。房间面积宽敞，在瑞士实属不易，阳台很大，正对艾格峰，侧面能看到梦幻山坡。前台小哥态度很好，早餐也不错，除了韩国人很多以外都很可。
超预期的好！无敌推荐来格林德瓦的人都住这一家！
1. 位置，在first山缆车对面，从走出酒店，到对面，只需要1分钟，适合一早直接去冲卡丁车和滑板车（需要攻略可以看小红书*********）。而且早上体验卡丁车和滑板车之后，回回到缆车站，都可以再回酒店吃个午饭
2. 服务，非常nice，前台办理入住的小哥帮我停车（有两个停车场，确定好哪个楼再停）
3. 风景，侧面直接能看到梦幻山坡，直面雪山，日照金山轻轻松松get
4. 早餐，比较丰富，避开早上7-8点，有旅行团赶时间的人
5. 泳池，30°水温，直面对面的山景。没有温泉，但有个小桑拿哦！
最后，mini bar是免费的，可以直接干～
酒店位置非常好，周围餐厅、购物非常方便👍从房间阳台看出去就像在美丽的风景画中，对面就是雄伟的艾格峰，酒店大门正对面百米就是First 山缆车站。酒店早餐种类丰富，中国胃也完全能吃好吃饱。酒店各个岗位的工作人员服务基本都挺好，每天客房服务打扫卫生也很干净，自助餐厅里几位年轻帅气的小伙子们服务热情主动，让人用餐的时候感觉很舒服。唯一败笔的就是酒店一楼奶酪火锅店的一位女服务员，没带名牌，个子不高，扎个马尾，中等身材，大约四十岁左右，态度极差，极其没有素质！刚晚上六点，餐厅里明明还空着一大半的座位，我只客气地用英文问了她半句话“我们仨个人..”不等我说完整句话，她马上冲我翻着白眼挥着手，用不流利的英文不耐烦地大声说“满了满了！已经全满了！你没看到吗全都没位子了！”简直太气人了，去过国内外很多国家，头一次遇到态度这么恶劣的酒店服务人员！而且非常明显地带有歧视性！本来这火锅店的味道就很臭，又碰上这么个差劲的服务员，美丽的景色和美好的心情瞬间大打折扣！酒店推荐入住，但这一楼的臭火锅店因为这个女服务员建议慎入！
房间在五楼正对着少女峰，景色很美。一楼大堂户外景色心旷神怡。自助早餐品种多，选择余地大。住宿中遇到小插曲，第一天晚上房间热水坏了，没法洗澡。联系了前台，说晚上没有维修工。然后没有了下文。再度联系，前台小哥操着不流利英语给了我们两个选择:换房间或者等明天一早修理。我们选择了换房间，前台给了两张sorry card 可以到酒吧兑换免费饮品。换的房间在二楼，对着僧侣峰。这个酒店的亚洲团队客户很多。
如果选择艾格峰景观房，在房间里就能欣赏到这么美的景色，太棒了哈哈！阳光之星酒店里韩国客人真的很多，吃早餐的时候到处都能听到韩语。
酒店感觉比街边其他的酒店要大要新，外表是一个大大的木屋的样子，沿街，逛街倒是很方便， 如果想看美丽的景色建议住艾格房，否则旁边正在施工，有吊车，挺影响阳台的景色的。 房间大小也还可以，早饭算是丰富的了，有面包，还有好吃的牛肉丸，也有水果。整体体验还是挺不错的，酒店还带一个小院子，景色也不错，另外还有泳池。
酒店景观十分壮观，但是国外的硬件条件我实在是无法理解。基础设施都与国内四星相差甚远。厕所更是简易到不行。豪华大床房只给两条小被子，没有大被子，就这样凑合盖了四天。我们是度蜜月…床是拼的，中间总是一条缝，嗝的慌。不一遍遍的说打扫的话，连住就没有打扫。早餐就是苍蝇太多了，这也是瑞士通病。但是窗外的美景真的超级棒。很少写这么多字，感触颇深。
这么贵的酒店，一点服务都没有，卫生也很差，蜘蛛网到处都是，不知道为什么可以这么贵，是我住过性价比最差的酒店没有之一。早餐选择性非常少完全不值这个价格。
酒店位置不错，就在第一峰（First）缆车站对面，但如果要去少女峰（Jungfraujoch），就需要坐巴士到终点站。去巴士站的接驳车只有8个座位，不过走路过去也只要5分钟。我觉得除非打算在酒店待半天，游泳或者使用其他设施，不然酒店的价格就不太值了。不过阳台的景色倒是挺不错的。
酒店房间阳台正对着雪山，景色大美，小冰箱里有免费可乐、矿泉水、啤酒，还给我安排了免费的沙发床，价格很贵，但也值了