酒店回复: Cher client,Merci d'avoir pris le temps de partager votre avis sur votre expérience au Red Roof Inn Boston - Southborough/Worcester. Nous sommes ravis que vous ayez trouvé notre hôtel idéalement situé, près de l'autoroute et facilement accessible.Nous espérons continuer à vous offrir une expérience agréable au Red Roof. Merci encore pour votre avis. Nous serions ravis de vous accueillir à nouveau prochainement.Cordialement,LeahDirection Red RoofSpécialiste RediResponse
4.0分
商务出差
The woman who checked us in was very accommodating. We needed a room with a fridge, and she looked for one!
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Boston - Southborough/ Worcester. It's wonderful to hear about your positive check-in experience! We're so glad our staff was able to accommodate your request. Providing exceptional service and meeting our guests' needs is always our top priority. We truly appreciate your kind words and are delighted that you enjoyed your stay.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you and we would love to see you again, should your travels bring you back to our area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
商务出差
展开
Had to move to 3 different rooms, first one the sheets were so stained it was scary, second the TV didn't turn on, finally third room was ok but ceiling was falling off and internet never worked properly all 4 nights. They also never clean the room the four days I was there.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Boston - Southborough/ Worcester. We are sorry you had a less than satisfactory experience due to moving to different rooms, issues with the amenities as well as the cleanliness not meeting your expectations.I have forwarded your feedback to management’s attention to make sure your experience is not repeated. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
It's an inexpensive night stay that does the trick. The room was clean, had all necessary things working, plenty of towels and soap, too. Staff was pleasant and helpful. They had an inside air conditioner to help control overheating, evidently an HVAC issue but I didn't care - price was very good.
展开
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Boston - Southborough/ Worcester. We're pleased to hear our hotel provided an affordable and functional stay for you. It's great to know you found the room clean and well-equipped, and that our staff were helpful. Your feedback is highly valued by Red Roof, and we appreciate you sharing it. We would love to see you again, should your travels bring you back to our area.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
展开
Fire alarm run in the middle of the night just because a guest was taking a hot shower and open the bathroom door, the agent in the reception call fire department and gave them the wrong hotel and he didn’t care it took them more than half hour to come and turn it off
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Boston - Southborough/ Worcester. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible state of the of the fire alarm you described. We will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.We appreciate you for sharing your feedback and we hope that you will give us the opportunity to provide you with a better stay at Red Roof the next time you re in the area.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
酒店有点老了，不过价格还好。
总体还行，作为临时住宿很不错。
没看懂
一切都很棒，员工态度很好，环境干净安静，价格也很实惠！！！
谢谢
靠近高速公路。
交通便利
P
The woman who checked us in was very accommodating. We needed a room with a fridge, and she looked for one!
Had to move to 3 different rooms, first one the sheets were so stained it was scary, second the TV didn't turn on, finally third room was ok but ceiling was falling off and internet never worked properly all 4 nights. They also never clean the room the four days I was there.
It's an inexpensive night stay that does the trick. The room was clean, had all necessary things working, plenty of towels and soap, too. Staff was pleasant and helpful. They had an inside air conditioner to help control overheating, evidently an HVAC issue but I didn't care - price was very good.
Fire alarm run in the middle of the night just because a guest was taking a hot shower and open the bathroom door, the agent in the reception call fire department and gave them the wrong hotel and he didn’t care it took them more than half hour to come and turn it off