酒店回复: Dear Anonymous User,Thank you for sharing your experience. We’re delighted that the family room suited your needs and that the kids enjoyed our swimming pools. It’s wonderful to hear you appreciated our convenient location and found great value in your stay. We look forward to welcoming you and your family again soon.Yours Sincerely,Elroy Laurent Leow'Where you eat, play and explore like a local'

酒店回复: Dear Guest,Thank you for your wonderful review. We’re delighted to hear that you enjoyed our location, room views, and amenities, and that the little touches during Chinese New Year made your stay special. Your kind words about our team and the hotel environment are greatly appreciated.We look forward to welcoming you back for another enjoyable stay at Village Hotel Sentosa.Yours Sincerely,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear Guest User,Thank you for your kind review and for sharing your wonderful experience with us. We are delighted to know that you enjoyed the cleanliness of the hotel, the beautiful sea-view room, and especially our swimming pools — it is truly rewarding to hear that these made your stay memorable.Your compliments about our reception team mean a great deal to us. We are glad our colleagues were able to assist you warmly and ensure you felt well taken care of throughout your stay. We are also pleased that you enjoyed the breakfast selection.We look forward to welcoming you back for another enjoyable stay with us on Sentosa Island.Yours Sincerely,Zaffry Othman"Where you eat, play & explore like a local"

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations and that it impacted your overall experience upon arriving in Singapore. This is certainly not the impression we aim to create for our guests.We appreciate your honest comments regarding the room layout, storage space, and privacy concerns, as well as your feedback on the pool area, which we’re glad you found relaxing. More importantly, we regret the inconvenience caused by the delay and frustration surrounding your room request. Spending such a significant amount of time resolving a concern is not acceptable, and we sincerely apologise for the disruption to your plans and the service shortfall you experienced.Your feedback has been shared with the management team for review, as it helps us identify areas where we must improve both our facilities and service standards. Thank you again for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a better experience in the future.Yours sincerely,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear Guest User,Thank you for sharing your experience. We’re delighted that you enjoyed the sea view, our convenient location, and the friendly assistance from our staff. We also appreciate your feedback regarding room size and breakfast, and we’re glad these did not affect your overall stay. We look forward to welcoming you back on your next visit!Yours Sincerely,Elroy Laurent Leow'Where you eat, play and explore like a local'

酒店回复: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our excellent location and the convenience of having Sentosa’s attractions, beaches, and dining options just a short walk away—especially for families with children.We also appreciate your feedback regarding the check-in process and will share this with the team as we continue to improve efficiency during peak periods. We hope to welcome you and your family back to Village Hotel Sentosa again soon.Yours sincerely,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We’re glad to hear that you and your children enjoyed our swimming pool and had fun during your stay. We also appreciate your observations regarding room layout, cleanliness, and service, which we will use to improve our guests’ experience. We hope to welcome you back for another stay in Sentosa in the future.Yours Sincerely,Elroy Laurent Leow'Where you eat, play and explore like a local'

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about the unpleasant experience you encountered, particularly regarding the room odor and the discomfort it caused. This is certainly not the standard we strive to provide, and we understand how distressing this must have been for you.We regret that our response did not meet your expectations and that the issue was not resolved to your satisfaction despite our efforts. Your comments regarding the room condition, hallway odor, and the handling by our front desk team have been taken seriously and shared with our management and housekeeping teams for immediate review and corrective action.Please accept our sincere apologies for the inconvenience caused. We appreciate your feedback, as it helps us identify areas that require urgent improvement, and we hope we may have the opportunity to restore your confidence in the future.Yours sincerely,Elroy Laurent Leow“Where you eat, play & explore like a local”