酒店回复: Dear Guest,Thank you for your kind review. We’re delighted to hear that you enjoyed the quick and friendly check-in, spacious room with sea views, and our pool facilities for the kids. It’s wonderful that our location added to the enjoyment of your stay, and we’d be glad to welcome you back again.Yours Sincerely,Elroy Laurent Leow'Where you eat, play and explore like a local'

酒店回复: Dear Guest,Thank you for sharing your feedback. We’re thrilled to hear that you enjoyed our convenient location, excellent hygiene, warm and friendly service, and fantastic buffet. It’s great to know you also had a wonderful time swimming, sunbathing, and relaxing in our infinity pool. We look forward to welcoming you back for another enjoyable stay.Warmest regards,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear Xiaoxuxu,Thank you for taking the time to share your feedback with us.We’re sorry to hear that the room allocation did not fully meet your expectations. During high occupancy periods, especially when the hotel is fully booked, our room availability can indeed be quite limited, and we regret that we were unable to offer a non-corner alternative at that time. We truly appreciate your understanding and flexibility.That said, we’re very glad to know that you found the overall environment suitable for families and that you and your children enjoyed our pools, especially the child-friendly depth — this is something we’re especially proud of.Your comments are valuable to us, and we hope to have another opportunity to welcome you back in the future, where we can provide a room arrangement that better suits your preferences.Warm regards,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear Gongzhuderiji,Thank you for sharing your detailed feedback. We’re glad to hear that you enjoyed our convenient location on Sentosa Island, the pool view, and our clean, well-equipped rooms. It’s also great to know that you appreciated the complimentary access to the Sentosa Express and the nearby dining options.We apologize for any inconvenience regarding the check-in timing and shuttle service. Your comments are very valuable and will be reviewed with our team to help improve our guest experience.We hope to have the opportunity to welcome you back for another comfortable stay in the future.Warm Regards,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: Dear brandsy,Thank you for sharing your detailed feedback. We’re glad to hear that you found our location convenient, enjoyed the pool, and appreciated the family-friendly atmosphere. We apologize for the confusion regarding the bed type and any inconvenience at check-in. Your observations about amenities and service efficiency are valuable and will help us improve our guest experience.We hope to welcome you back for a more relaxed and seamless stay in the future.Warm regards,Elroy Laurent Leow‘Where you eat, play and explore like a local’

酒店回复: Dear Zhufubuzhu,Thank you for returning to stay with us again and for sharing your honest feedback. We appreciate your continued support over the years.We understand that the room size may feel limited, especially for a family of three, and we apologize if this impacted your comfort. Our rooms are designed to provide a cozy stay for short getaways, but we recognize space can be a challenge.We hope despite this, you were still able to enjoy the atmosphere and amenities of Village Hotel Sentosa, and we’d love to welcome you back for another visit in the future.Yours sincerely,Elroy Laurent Leow"Where you eat, play & explore like a local"

酒店回复: Dear Guest,Thank you for sharing your feedback and for choosing to stay with us again. We’re delighted to hear that you found our hotel convenient for food, accommodation, and transportation, and that you would recommend us. We look forward to welcoming you back for another enjoyable stay.Warmest regards,Elroy Laurent Leow“Where you eat, play & explore like a local”

酒店回复: 尊敬的宾客： 感谢您分享如此实用的旅行贴士，希望未来有更多旅客光临！我们很高兴您觉得前往酒店的交通十分便捷，并享受了免费的圣淘沙捷运服务。我们非常感谢您抽出时间为他人提供指导——这真的意义非凡。 此致敬礼， Elroy Laurent Leow 像当地人一样用餐、玩乐和探索的地方

酒店回复: Dear Guest,Thank you for your kind recommendation and for sharing your recent experience with us. We’re delighted to know that your family, especially the children, had a wonderful time enjoying our pools and the vibrant atmosphere they create.We also appreciate your feedback on the payment options and exchange rates available on the island. While the exchange machine and payment systems are managed externally, we understand how important convenience is and will share your comments with the relevant partners for review.It’s wonderful to know that despite this, your overall stay was memorable. We truly appreciate your recommendation and hope to welcome you and your family back for another enjoyable stay soon.Warm regards,Elroy Laurent LeowWhere you eat, play and explore like a local

酒店回复: Dear Guest User,Thank you for sharing your wonderful experience. We’re delighted to know you enjoyed our convenient location near the MRT and attractions such as Universal Studios and Harry Potter, as well as the comfort and cleanliness of our hotel. It’s heartwarming to hear that your child enjoyed Singapore so much, and that you appreciated the safe and welcoming environment here. We truly value your kind words and look forward to welcoming you and your family back to Sentosa soon.Yours Sincerely,Elroy Laurent Leow'Where you eat, play and explore like a local'