酒店回复: Dear guest, We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Please know that we take your concerns seriously and are actively addressing them with our team to ensure that such issues are rectified promptly.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Customer CareViva Fortuna Beach by Wyndham
酒店回复: Dear guest,Thank you for taking the time to share your feedback following your recent stay at our resort.Please rest assured that we take your concerns very seriously, and our entire team is fully committed to addressing and resolving the issues you've brought to our attention. Your input is invaluable to us as we strive to continually enhance the quality of our facilities and services.Please know that the situations you encountered are not reflective of the usual experience at our resort, and we are determined to implement the necessary steps to prevent similar incidents from occurring in the future.We sincerely hope for the opportunity to regain your trust and welcome you back to The Bahamas in the near future. We are dedicated to ensuring your next stay with us is significantly improved and more enjoyable.Kind regards,Customer CareViva Fortuna Beach by Wyndham
酒店回复: Dear guest,We are truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. Please know that we take your concerns seriously and are actively addressing them with our team to ensure that such issues are rectified promptly.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience in the future.Customer CareViva Fortuna Beach by Wyndham
酒店回复: Dear guest,Thanks for you for taking the time to provide us with a review of our Viva Fortuna Beach by Wyndham.We can assure you that all of our clients’ opinions are very important to us, as it is the most reliable source of information to improve our services and facilities. Our continuous commitment is to provide a quality service to all of our guests. We hope for the opportunity to regain your trust during your future visits to The Bahamas. We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Kind regards, Customer CareViva Fortuna Beach by Wyndham
酒店回复: Dear guest, Thank you for sharing your comments with us on your recent vacation to The Bahamas.We are really sorry about the inconvenience and your case has been already managed and resolved at your convenience.We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts. Thank you for your attention and we remain at your entire disposal. Sincerely, Customer CareViva Fortuna Beach by Wyndham
酒店回复: Dear guest,Thanks for you for taking the time to provide us with a review of our Viva Fortuna Beach by Wyndham.We can assure you that all of our clients’ opinions are very important to us, as it is the most reliable source of information to improve our services and facilities. Our continuous commitment is to provide a quality service to all of our guests. We hope for the opportunity to regain your trust during your future visits to The Bahamas. We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Kind regards, Customer CareViva Fortuna Beach by Wyndham
1.0分
其他
原文
翻译提供方:Google
房间不干净。蟑螂多。最后一晚开着灯睡觉。淋浴水前一分钟还很烫,后一分钟就变冷了。
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酒店回复: Dear guest, Thank you for the review regarding your recent stay at our property.We are really sorry not to have been able to meet your expectations. We would like to mention that in Viva Fortuna Beach by Wyndham we prioritize the cleanliness and comfort of our guests, and our dedicated team works diligently to maintain a pest-free environment.Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit the Viva Fortuna Beach by Wyndham.Kind regards,Customer CareViva Fortuna Beach by Wyndham
5.0分
情侣出游
原文
翻译提供方:Google
非常好,我们喜欢它的质量和价格……非常好的海滩,精心准备的食物和组织良好的旅游
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酒店回复: Estimado huesped, Para Viva Fortuna Beach by Wyndham no hay mayor recompensa que la satisfacción de nuestros huéspedes. Es un placer leer sus comentarios y saber que nuestros servicios y facilidades hayan sido de su agrado.Esperamos contar con su preferencia en su próxima visita a Las Bahamas. Le esperamos!Atentamente,Customer CareViva Fortuna Beach by Wyndham
一般般!食物水平普通。
度假村本身还不错。然而,我和表弟的待遇与一些白人客人的待遇相比,却让我的体验蒙上了一层阴影。我们注意到,某些员工对我们给予的关注和友好程度明显不同,这有时让我们感到不舒服和不受欢迎。虽然并非所有员工都如此,但服务上的反差确实很明显,令人失望。我希望管理层能够认真对待我的反馈,因为这家酒店潜力巨大,所有客人都应该感受到同等的重视和尊重。
糟透了
我的水槽排水不畅。我早上7点打电话给工程部,晚上9点30分,他们敲我的门,当时我宝宝已经睡着了,把我们吵醒了。我们花了几个小时才把她哄回床上。
每周一,他们的娱乐活动会非常吵,直到午夜。我们当时就在娱乐活动附近,这也吵醒了我的宝宝。我不得不哄她一个半小时,直到噪音停止,然后我花了一个小时才把她哄回床上。
有一天,整个酒店的奶都用完了,而我的宝宝一整天都只能喝这些。他们让我打车去买,单程大约20分钟。这就是我度过的一个假期早晨。我当时怀孕7个月了。
我根本没睡,甚至无法放松,因为奶水问题。这可能是我度过的最糟糕的假期了。
这家酒店评价过高了。建筑老旧,庭院需要好好打理。瓷砖破损生锈,家具破损褪色。食物很冷,自助餐台上还有苍蝇。这家酒店唯一的优点是一些员工。有些员工非常乐于助人。(比如在发放沙滩巾的区域工作的工作人员,以及意大利餐厅的服务员)。我还会再来的。前台/宾客服务混乱。办理入住时排了很长的队,前台只有一个人。我去预订晚餐,排了40分钟的队。而且他们还是把我的晚餐预订弄错了。
这家度假村不像我们想象中的那么高端,而是典型的分时度假式酒店。床单摸起来满是沙子,还有头发;我们每天都会在毛巾里发现头发。淋浴时水温波动在±10度之间。主餐厅的食物充其量只能说是平庸之作,看起来很像自助餐厅。酒店宣传是全包服务,但在我们入住期间,那些“好”的餐厅一直没有空位,我们向前台寻求帮助时,前台也没有提供任何例外或便利。我们最后点了Mario's送来的披萨,味道很棒。海滩、沙滩和海水都很棒;然而,这更多的是巴哈马的特色,而不是度假村的特色。泳池没什么特别的,而且大多数时候都人满为患。大多数员工都很友善。如果可以找到价格相近、更好的选择,我们不会推荐这家酒店。
说失望还真有点轻描淡写。岛屿、度假村、海滩……岛上的一切都关闭了,我们在这里待了五天,市场却从未完全开放。度假村,千万别去。食物可能只能给个三分,泳池、热水浴缸和儿童泳池都没有遮阳处。孩子们根本没地方玩。没有滑梯、戏水池,儿童俱乐部在我们入住期间也一直关闭。每个工作日的短途旅行都是主观安排的,如果你想参加只在周三提供的特别短途旅行,那就太糟糕了。优点是房间里的空调很凉爽。工作人员友好热情。
我们非常兴奋能参加朋友的婚礼。这是我们第一次巴哈马之旅。我们住的第一个房间明显不干净。床上有沙子,浴室里有个用过的捕鼠器,里面的东西被拿掉了,台面也很脏,床上爬着一只虫子,地板上还有蚂蚁。我们要求换一个房间,结果也不尽如人意。窗帘上发霉,还有臭虫!我们去吃了点东西,结果连食物都不好吃。新娘不得不安排了第三个房间,我们进去后觉得一切都会好起来,因为看起来干净多了。可是,臭虫又来了!因为赶不上飞机,我们只能睡在休息室和沙滩椅上,因为我们没法在房间里睡觉。不用说,我们的住宿条件很差。照片先不说了。
工作人员很友好。酒店破败不堪,急需翻新。热食是冷的,冷食是热的。食物上苍蝇成群,蜜蜂到处都是。淋浴水温从滚烫到冰冷。经常停电,空调也不够用。
房间不干净。蟑螂多。最后一晚开着灯睡觉。淋浴水前一分钟还很烫,后一分钟就变冷了。
非常好,我们喜欢它的质量和价格……非常好的海滩,精心准备的食物和组织良好的旅游