酒店回复: Dear Mrs.Sonia, Thank you so much for your kind feedback! We're thrilled to hear that you had a great experience during your stay and that Edson made such a positive impact on your visit. He truly is a valued member of our team, and we’ll be sure to pass along your special thanks to him. It’s wonderful to know that his attentiveness and friendly service helped make your stay even more enjoyable. We also appreciate your comments about the overall quality of your stay and are glad that everything else met your expectations. However, I am truly sorry to hear that you experienced an issue with the air conditioning in your apartment. Please accept our sincerest apologies for any discomfort this may have caused. Our team is already looking into this to ensure it is resolved for future stays. We are grateful for your understanding, and I’m glad to hear that despite this, you still had a wonderful time with us. It’s our goal to ensure every guest enjoys their stay to the fullest, and we hope to have the pleasure of welcoming you back for another, even more comfortable visit. Should you have any further questions or concerns, please feel free to reach out. Sincerely, Tomás Fortuna Front Office Junior Supervisor

酒店回复: Estimado hóspede, Muito obrigado por partilhar a sua experiência tão positiva no Pine Cliffs Resort. É com grande alegria que lemos que desfrutou das suas mini férias e que considerou o resort um verdadeiro sonho, desde o quarto às vistas deslumbrantes sobre o mar. Ficamos igualmente satisfeitos por saber que apreciou o nosso pequeno-almoço e a variedade oferecida, bem como as experiências gastronómicas durante a sua estadia. É extremamente gratificante saber que conseguimos tornar cada dia especial. Será um enorme prazer recebê-lo novamente no Pine Cliffs Resort em breve para mais momentos memoráveis. Com os melhores cumprimentos, Equipa de Relações Públicas Pine Cliffs Resort

酒店回复: Dear Guest, Dear Guest, Thank you so much for taking the time to share such a wonderful review of your stay with us. We are truly pleased to know that you enjoyed a relaxing experience in our beautiful surroundings and that our location, facilities, and culinary offer met your expectations. It is especially rewarding to hear that you felt well cared for by our friendly and attentive team. Your kind words are a great motivation for all of us at Pine Cliffs Resort to continue delivering memorable experiences to our guests. We are also happy to know that you appreciated the direct access to the beach, the comfort of our sun loungers and umbrellas, and the availability of fresh towels daily – all designed to ensure your comfort and relaxation. It would be an absolute pleasure to welcome you back in the future. Should you start planning your next visit, please do not hesitate to reach out – we remain at your full disposal for anything you may need. Warm regards, Guest Relations Team

酒店回复: Dear Guest, Thank you for sharing your thoughts with us. We are truly sorry to hear that your experience did not meet your expectations during your recent stay. While we are pleased to know that you appreciated the location, staff, and cleanliness of our rooms, we deeply regret that certain aspects of your stay, including the pricing and additional charges, left you feeling dissatisfied. Please rest assured that your feedback is extremely valuable to us, and we will be addressing the concerns you raised with our team to ensure we continue to offer an experience that meets the needs and expectations of all our guests. We sincerely appreciate your preference in choosing our resort, and we hope to have the opportunity to welcome you back in the future, where we can strive to provide a more positive and seamless stay. Thank you once again for your feedback. Warm regards, Guest Relations Team

酒店回复: Dear Guest, Thank you for taking the time to share your feedback with us. We are truly delighted to know that you experienced our team as friendly and always helpful . This is something we value deeply, as attentive service and genuine care are at the heart of what we do. We are, however, sorry to read that some aspects of your stay did not meet your expectations. With regard to the beach, please allow us to clarify that the number of sun loungers and shades is regulated by local laws and maritime authorities, which limits the capacity available. To further ensure the comfort of our guests, we are pleased to provide, upon request, a dedicated shuttle service to the beach, so that access is made as convenient and comfortable as possible. We will also continue reinforcing with our team the importance of properly managing sunbed reservations to guarantee fair use for everyone. Concerning our restaurants, we fully understand your perspective on pricing. Please rest assured that your comments have been shared with our Food & Beverage management team, who continuously work to balance quality, value and the unique setting we offer. Your observations are highly appreciated and help us to keep improving. Please know that our Guest Relations team remains entirely at your disposal before and during any future stay, to assist with requests and ensure your experience is as comfortable and enjoyable as possible. We sincerely hope to have the pleasure of welcoming you back again soon. Warm regards, Guest Relations Team