酒店回复: Dear Guest!Thank you for sharing your impressions of your stay. We are delighted to hear that you enjoyed the cleanliness of your room and the convenient location of the hotel. The stunning views of the Tien Shan Mountains and the proximity to major attractions, restaurants, and shops truly make your stay in Almaty comfortable and enjoyable. We are pleased that you remarked on the city's beauty in autumn—it is truly charming at this time of year.We look forward to welcoming you back to our hotel!Sincerely, Kazakhstan Hotel!
酒店回复: Dear Guest,We are grateful for your positive feedback and are delighted that your stay was enjoyable.It is our pleasure to provide high-quality service, and we look forward to welcoming you again.Best regards,The Kazakhstan Hotel Team
酒店回复: Dear Guest!Thank you for such a detailed and candid review. We deeply regret that your stay at our hotel turned out to be so unsatisfactory and caused many serious problems.We sincerely apologize for the inconvenience caused by the repair and operation of the elevators, the unpleasant odor in the room, problems with breakfast and the lack of proper response from the staff. It is also a pity that the quality of the water provided and the parking situation caused you negative emotions. The breakdown of the room key and the associated difficulties are an additional misunderstanding that we will definitely sort out.Your feedback has already been sent to the management and all responsible services for a thorough investigation and immediate action to improve the quality of service and eliminate technical problems.Thank you for sharing your experience — it is these reviews that help us identify serious flaws and work to fix them.We hope that in the future you will give us a chance to show that the Kazakhstan Hotel is capable of providing a decent level of service.Sincerely, Hotel Kazakhstan!
酒店回复: Dear Guest!Thank you for such a warm and inspiring review! We're glad you enjoyed our comfortable rooms, magnificent mountain views, and varied breakfast. It's wonderful to know that your stay at our hotel left you and your family with the most pleasant impressions and memories.We look forward to welcoming you back to the Kazakhstan Hotel!Sincerely, Kazakhstan Hotel!
酒店回复: Dear Guest!Thank you for your detailed review. We sincerely regret that your stay was marred by noise from renovations and other inconveniences. The hotel is currently undergoing phased renovations, and while we strive to minimize the impact on guests, noise may still be audible in certain areas.We are particularly sorry about the situation you described in your room. This is unacceptable and has already been reported to housekeeping for a thorough investigation and action. We will also conduct additional staff training on how to handle guest inquiries—your comments are absolutely valid.Thank you for mentioning your breakfast preferences—we will pass this information on to the restaurant to expand our selection and make it more convenient for guests from different countries.We sincerely appreciate your feedback. We hope that after the renovations are complete, you will have the opportunity to stay with us again and experience the positive changes.Sincerely, Kazakhstan Hotel!
酒店回复: Dear Guest!Thank you for your feedback and valuable comments. We are glad that you noted the safety, cleanliness and quality of breakfast in our hotel. We apologize for the inconvenience caused by the size of the room and the difficulties in extending the reservation through the online platform. We have already shared this information with our booking service to improve our processes.I am very pleased to hear that the staff at the reception helped you to resolve your issues promptly. We hope to see you again and make your stay even more comfortable.Sincerely, Hotel Kazakhstan!
非常棒，房间干净整洁，稍小一点，黄金位置，开窗看天山，主要景点就在中轴线上，周边有餐饮和超市，方便，还有大学，秋天的阿拉木图很漂亮。
阿拉木图的地标建筑，历史悠久的老酒店，地理位置比较好，晚上亮灯后更漂亮。大堂重新翻修过，房间比较有年代感，暖气开得足，透过窗户能看到雪山。服务一般，牙膏用完了也没有补充新的，两次找前台要才送来。早餐还可以，以西式和当地特色的干果甜点为主。
处理问题非常及时，喜欢这个平台Σ＞―(〃°ω°〃)♡→我的评价小作文来咯，体验完马上就来评价了，超级推荐大家来噢地理位置很好，🅿️车还可以停在附近的地库，非常方便！
酒店房间还可以 早餐不错。！！！但是早上站在餐厅门口问房号接待的那个女服务员态度非常差！！！歧视外国旅客！！！希望酒店加强培训吧。
酒店位置很好，早餐非常的丰盛，是当地地标，飞机上就能看到酒店和电视塔，住的三人间由两件卧室组成，可以看到远处的雪山
本人习惯如果不是酒店太差一般都会习惯性好评，但是这个酒店真的太太太差了！非常不推荐！
1️⃣酒店正在装修，一共四个电梯，两个only staff(可能是维修用），另外两个一个坏了，这么大一栋酒店客满，所有客人都用一个电梯，我住24层，上下等电梯等的没脾气。
2️⃣酒店客房进去以后一股狐臭味！老天爷，臭的头疼，睡觉都不敢脱衣服，开着窗户又冷，穿着衣服躺下睡。
3️⃣去吃早餐，包尔萨克里面夹了一根头发，我夹进自己盘子里了才看到，恶心的立刻没有胃口了。（不是落在上面的，是嵌在里面的，和面的时候就在里面了）和工作人员说了然后工作人员说给你换一个就给端后厨去了，然后也没回来，甚至连表示抱歉都没，哪怕就是形式主义的说一句可能心里都舒服点。
4️⃣房间提供的饮用水一共两瓶，有一股说不上来的生水味，尝了一口再也喝不下去，像对着自来水龙头直接接出来的（仅个人对水的味道的感受，不是描述事实）。住过那么多酒店这种感觉第一次。
5️⃣酒店工作人员强行收酒店住客停车费。因为租车工作人员早上把车送到酒店，我们签合同耽误了一会时间，出停车场的时候出不去了，酒店工作人员来了让我们交停车费（我没有kaspi)我说我们是酒店客人，他又说你是不是昨晚就来了，我说你查一下，车是不是刚才来，人无动于衷，我着急走，最后停车费起步是300/400，我给了500，他说不够，我说要不我去找你们经理问一下我到底需不需要缴费，他才把杆子抬起来。（因为那天阿拉木图下了鹅毛大雪，真的很冷，不想再来回跑，又赶着出发，就没和他理论）
6️⃣酒店房卡吃了早餐上来就莫名其妙刷不开房门了，转了两圈在同一层找到了保洁员帮忙打开了房门。可能是酒店设施太久未更新了，工作人员对此司空见惯。
综上所述，强烈不推荐这家酒店！！！
房间舒适，景观独特，远观雪山，还有样数超级多的早餐，又是5000坚戈上的图片建筑！来阿拉木图，值得入住，我们一家三口在这住了4天，真的超级喜欢，拍了好多好多的照片，平台有限，不然还有好多照片！服务人员素质也杠杠滴！特别开心的一次入住体验！
deluxe房间的床垫非常差非常软，需要订最高级的房间才有国内硬度的床垫；位置、早餐都很好，服务一般
目前正在装修、叮叮当当的敲个不停、装修工人也搭客梯、房间有爬行动物、可要小心爬到行李箱不知道情况下带回中国带回家可大祸了……前台一句Sorry、都没讲、无语😓……不建议住！早餐有辣白菜、没有中国咸菜、
安全，干净，早餐不错，但房间有点小，价格不稳定，有携程涨价的情况，同类型房无法直接在携程续订，只能去前台沟通，好在前台还行，基本都同意了。在国外肯定是安全最重要，所以还是推荐。