酒店回复: ¡Gracias por tu excelente comentario! Nos alegra mucho saber que todo estuvo bien y que disfrutaste de nuestro servicio. Esperamos poder recibirte nuevamente pronto.Saludos cordiales,
4.0分
其他
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The front desk service was very good, you could tell it was an older hotel. The breakfast left a lot to be desired, and the exterior wasn't the cleanest place I've ever stayed. The room itself was clean but not the surroundings.
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酒店回复: Dear Melody,Thank you for taking the time to share your feedback. We’re glad to hear that our front desk service and your room met your expectations. We apologize that aspects of the breakfast and the exterior of the property did not meet your standards. Your comments have been shared with our team to help us improve both the dining options and overall property maintenance.We appreciate your input and hope to provide a better experience on your next visit.Warm Regards,Support TeamBaymont by Wyndham Louisville East
1.0分
商务出差
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Our crew checked in and immediately left to stay elsewhere. Did not bother checking out because it would have taken too long. We did NOT feel safe in this hotel and the smell was very disturbing.
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酒店回复: Hello Jeff,Thank you for recently staying with us. We apologize for any inconvenience you experienced during your stay.This is not the standard of service we provide.These issues will be addressed and resolved to prevent future recurrence.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
5.0分
其他
Pool was closed for the season. Roo. Was very clean and comfortable. Breakfast offerings were meager. No coffee maker in the room.
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酒店回复: Hello Abigail,Thank you for recently staying with us. We are glad that you liked your clean and comfortable room.Having a coffee maker in the room will be worked on for a more enjoyable experience.We look forward to serving you even better on your next stay.Regards,AwaGuest Relations Associate
4.0分
情侣出游
The WIFI was very slow/almost unusable. The rooms were very clean; staff was friendly and helpful. Close to a lot of restaurants.
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酒店回复: Hello Shelly,Thank you for the 8/10 score rating. We are glad that you liked your clean room and the service provided by our staff.We apologize for the inconvenience due to the wifi issue. This issue will be addressed and fixed.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
4.0分
其他
The room wasn’t as clean as it should have been. The bathroom really needed to be scrubbed down as there were crusted boogers on the wall, etc.
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酒店回复: Hello Kylie,Thank you for your recent stay. We apologize for any inconvenience you experienced due to these issues. This is not the standard of service we provide.The cleanliness issue will be addressed, and immediate steps will be taken to avoid future recurrence.We look forward to welcoming you again with a better experience.Regards,AwaGuest Relations Associate
2.0分
商务出差
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The hotel seemed very transient. Lots of noise, the smell of smoke coming into my room. Didn’t seem safe. The bed was very uncomfortable, and one pillow was dirty / stained. My room was not ready when I arrived, so I went out for a bit, and when I came back, the woman at the front desk, said she was in training, spoke very little English, and didn’t seem to understand. I wanted to check in. I ended up leaving a day early from my initial two day stay.
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酒店回复: Hello Michael,Thank you for recently staying with us. We apologize for any inconvenience you experienced due to these issues. This is not the standard of service we provide.The bedding and stained pillow issues will be addressed and taken care of to avoid future recurrence.We look forward to hosting you again with a better experience.Regards,AwaGuest Relations Associate
5.0分
其他
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The hotel was clean the people at the front desk were really nice and patient since I was dealing with bank issues my only suggestion would be maybe a different breakfast each day and add more to the fitness room otherwise can't really complain
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酒店回复: Hello James,Thank you for the 10/10 score rating. We are glad that you liked the hotel's cleanliness and the excellent service provided by our staff.Your suggestion about the breakfast and fitness room will be highly considered and improved on.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
非常满意👍！酒店干净，环境优美
肮脏磨损
房间非常脏。
浴缸可能没有打扫过，到处都是灰尘。
床上用品该换了。
窗外传来吵闹声
一切都非常好，服务也很棒！！！
The front desk service was very good, you could tell it was an older hotel. The breakfast left a lot to be desired, and the exterior wasn't the cleanest place I've ever stayed. The room itself was clean but not the surroundings.
Our crew checked in and immediately left to stay elsewhere. Did not bother checking out because it would have taken too long. We did NOT feel safe in this hotel and the smell was very disturbing.
Pool was closed for the season. Roo. Was very clean and comfortable. Breakfast offerings were meager. No coffee maker in the room.
The WIFI was very slow/almost unusable. The rooms were very clean; staff was friendly and helpful. Close to a lot of restaurants.
The room wasn’t as clean as it should have been. The bathroom really needed to be scrubbed down as there were crusted boogers on the wall, etc.
The hotel seemed very transient. Lots of noise, the smell of smoke coming into my room. Didn’t seem safe. The bed was very uncomfortable, and one pillow was dirty / stained. My room was not ready when I arrived, so I went out for a bit, and when I came back, the woman at the front desk, said she was in training, spoke very little English, and didn’t seem to understand. I wanted to check in. I ended up leaving a day early from my initial two day stay.
The hotel was clean the people at the front desk were really nice and patient since I was dealing with bank issues my only suggestion would be maybe a different breakfast each day and add more to the fitness room otherwise can't really complain