The sheets were dirty the first night. Many of the amenities were either inaccessible or “out of order” the last night we heard banging all night long and when we went to make a complaint we were met with hostile, disrespectful and just completely unprofessional and rude behavior and attitude from the lady at the desk
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酒店回复: Hello, Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the cleanliness of your room, the unavailability of amenities, the noise, and the unprofessional behavior you encountered at the front desk. Your comments have been shared with our management team to address these concerns and ensure this does not happen in the future. We are very sorry for the inconvenience and frustration you experienced.Regards,Sara DrammehGuest Relations Specialist
1.0分
商务出差
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Facility was not very clean. The curtains were barely hanging. The hallways had a horrible smell. The coffee was hot water. The Breakfast area needed to be cleaned. No coffee maker in room. Elevator was super nasty. But the staff was nice.
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酒店回复: Hello, Valued Guest,Thank you for your feedback. We apologize that the facility and some amenities were not as clean as you expected. We appreciate your kind words about our staff and will share your comments with our team to address these issues and improve the guest experience.Regards,Sara DrammehGuest Relations Associate
3.0分
其他
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The staff was very kind. The conditions of the room were not great. There was cigarette burns in the blanket. Our room was supposed to be smoke free.paint was chipping off the bathtub as well. Check in and out was good.
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酒店回复: Hello, Valued Guest,Thank you for your feedback. We are glad to hear our staff provided kind service and that your check-in and check-out went smoothly. We sincerely apologize for the issues you experienced in your room, including the cigarette burns, concerns about smoke-free rooms, and peeling paint. We will share your comments with our team to address these matters.Regards,Sara DrammehGuest Relations Associate
2.0分
商务出差
The bed was sunk in but there were plenty of blankets and pillows. There wasn’t a desk which would have been helpful for my meetings.
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酒店回复: Hello, Valued Guest,Thank you for your recent stay. We apologize for any inconvenience you experienced during your stay.These issues will be addressed and improved for a more comfortable experience.We look forward to welcoming you again with a better experience.Regards,AwaGuest Relations Associate
4.0分
其他
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The front desk service was very good, you could tell it was an older hotel. The breakfast left a lot to be desired, and the exterior wasn't the cleanest place I've ever stayed. The room itself was clean but not the surroundings.
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酒店回复: Dear Melody,Thank you for taking the time to share your feedback. We’re glad to hear that our front desk service and your room met your expectations. We apologize that aspects of the breakfast and the exterior of the property did not meet your standards. Your comments have been shared with our team to help us improve both the dining options and overall property maintenance.We appreciate your input and hope to provide a better experience on your next visit.Warm Regards,Support TeamBaymont by Wyndham Louisville East
1.0分
商务出差
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Our crew checked in and immediately left to stay elsewhere. Did not bother checking out because it would have taken too long. We did NOT feel safe in this hotel and the smell was very disturbing.
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酒店回复: Hello Jeff,Thank you for recently staying with us. We apologize for any inconvenience you experienced during your stay.This is not the standard of service we provide.These issues will be addressed and resolved to prevent future recurrence.We hope to welcome you again with a better experience.Regards,AwaGuest Relations Associate
5.0分
其他
Pool was closed for the season. Roo. Was very clean and comfortable. Breakfast offerings were meager. No coffee maker in the room.
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酒店回复: Hello Abigail,Thank you for recently staying with us. We are glad that you liked your clean and comfortable room.Having a coffee maker in the room will be worked on for a more enjoyable experience.We look forward to serving you even better on your next stay.Regards,AwaGuest Relations Associate
4.0分
情侣出游
The WIFI was very slow/almost unusable. The rooms were very clean; staff was friendly and helpful. Close to a lot of restaurants.
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酒店回复: Hello Shelly,Thank you for the 8/10 score rating. We are glad that you liked your clean room and the service provided by our staff.We apologize for the inconvenience due to the wifi issue. This issue will be addressed and fixed.We hope to welcome you again with an even better experience.Regards,AwaGuest Relations Associate
4.0分
其他
The room wasn’t as clean as it should have been. The bathroom really needed to be scrubbed down as there were crusted boogers on the wall, etc.
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酒店回复: Hello Kylie,Thank you for your recent stay. We apologize for any inconvenience you experienced due to these issues. This is not the standard of service we provide.The cleanliness issue will be addressed, and immediate steps will be taken to avoid future recurrence.We look forward to welcoming you again with a better experience.Regards,AwaGuest Relations Associate
非常满意👍！酒店干净，环境优美
The sheets were dirty the first night. Many of the amenities were either inaccessible or “out of order” the last night we heard banging all night long and when we went to make a complaint we were met with hostile, disrespectful and just completely unprofessional and rude behavior and attitude from the lady at the desk
Facility was not very clean. The curtains were barely hanging. The hallways had a horrible smell. The coffee was hot water. The Breakfast area needed to be cleaned. No coffee maker in room. Elevator was super nasty. But the staff was nice.
The staff was very kind. The conditions of the room were not great. There was cigarette burns in the blanket. Our room was supposed to be smoke free.paint was chipping off the bathtub as well. Check in and out was good.
The bed was sunk in but there were plenty of blankets and pillows. There wasn’t a desk which would have been helpful for my meetings.
The front desk service was very good, you could tell it was an older hotel. The breakfast left a lot to be desired, and the exterior wasn't the cleanest place I've ever stayed. The room itself was clean but not the surroundings.
Our crew checked in and immediately left to stay elsewhere. Did not bother checking out because it would have taken too long. We did NOT feel safe in this hotel and the smell was very disturbing.
Pool was closed for the season. Roo. Was very clean and comfortable. Breakfast offerings were meager. No coffee maker in the room.
The WIFI was very slow/almost unusable. The rooms were very clean; staff was friendly and helpful. Close to a lot of restaurants.
The room wasn’t as clean as it should have been. The bathroom really needed to be scrubbed down as there were crusted boogers on the wall, etc.