酒店回复: Dear Guest, Thank you for taking the time to share your feedback.We regret learning that your experience with us did not meet your expectations. Please accept our apologies and be assured that your comments will be taken into careful consideration. We hope you will give us the opportunity to regain your trust in the near future.
酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
5.0分
高级特大床房
朋友出游
服务很好，下次还会来
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback. We are glad to learn that you had a great time with us. We all look forward to welcoming you back soon to Mandarin Oriental, Lago di Como for another stay on the beautiful shores of Lake Como!
5.0分
其他
最高
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酒店回复: Thank you so much for rating our hotel! We are glad that you had a good experience with us and hope to see you again very soon.
服务质量非常棒的酒店 早餐真的超级好吃，服务员会记住的用餐习惯和喜好，还有手写的欢迎卡片，入住这里体验到了上帝的感觉，推荐大家一定要来体验。而且环境安静优美，遗世而独立，矗立在湖边。Como的美景尽收眼底。超赞。
风景美如画！科莫湖正入窗景，美伦美奂。房间宽敞舒适，卫生很好！SPA水平很高。坐船环湖选择上午，比较凉爽。餐厅只能在室外，气温好，当然临湖绝佳，可热的时候，就每人发一把扇子，哈哈。冰淇淋可以随时要。泳池很有特色，是悬于湖水之上的，一但湖水涌动，泳池随之而起。度假胜地。
1.客房老旧，衣帽间一股很难闻的味道，酒店为了掩盖放了香氛，更难受，这样的客房不应该拿出来卖，损害文华东方品牌
2.酒店全日制餐厅晚餐，服务员硬推销菜单，非常贵，主要是不值得，印象特别差，出品也不好👎
3.酒店主楼酒吧中午用餐反而水准很高，值得表扬
大品牌就是有保障！配合科莫湖的风景，一绝
过生日服务很好
风景入画，人走在风景里，一生必去的酒店之一
我住过的最好的酒店之一。服务、位置、人员，一切都很完美。
环境：和美丽的科莫湖连成一体
服务很好，下次还会来
最高