酒店回复: Dear Guest,Thank you for your wonderful feedback and the great rating!We are so pleased to hear about your positive experience with our friendly staff and the cleanliness of your room. We are also glad you found the complimentary bathroom amenities ample for your needs! We regret any inconvenience caused by the temporary maintenance on the outdoor pool pump. Please be assured we are working diligently to keep all amenities in top working order for your enjoyment. We hope you will visit us again soon!Warm regards, Hotel Manager
酒店回复: Dear Dianne,Thank you for your feedback. We’re glad to hear our front desk staff made a positive impression during your stay. Your comments regarding the room condition, cleanliness, and lack of an elevator have been noted and will be shared with our team as we continue to work on improving the guest experience.Sincerely, Hotel Manager
酒店回复: Dear elizabeth,We have noted your feedback regarding the service, room conditions, and breakfast. While we regret that your experience did not meet expectations, your input is invaluable to us. We are committed to addressing these issues to improve the quality of the stay for future guests. Thank you for sharing your honest thoughts.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方:Google
泳池令人失望
经济实惠的住宿。泳池维护不善/水质浑浊。
每晚宠物费 25 美元。
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酒店回复: Dear Mary,Thank you for appreciating our budget-friendly accommodations. We're glad you found value during your stay. However, we're sorry to hear about the pool condition and pet fee concerns. We’ll address the pool maintenance issue immediately to ensure a better experience for all guests.Sincerely,Hotel Manager
4.0分
家庭亲子
原文
翻译提供方:Google
房间清洁服务很棒,只是希望我们在另一个房间而不是浴室里有一个垃圾桶
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酒店回复: Dear Guest,Thank you for the positive feedback regarding your experience with our room cleaning service!We're so glad you enjoyed that aspect of your stay. We regret any inconvenience caused by the placement of the trash cans, and we have noted your suggestion to have an additional trash can outside the bathroom. We appreciate your valuable input, as it helps us enhance the comfort of our guest rooms. We hope you will join us again soon and enjoy amenities like our complimentary extended hot breakfast!Warm regards, Hotel Manager
1.0分
商务出差
原文
翻译提供方:Google
整整四天都没网络或有线电视。他们只是说正在维修。水槽没法用,排水不畅。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret the inconvenience with the internet, cable, and sink drainage, and have noted these concerns to be addressed with the appropriate teams. Our focus remains on ensuring a more reliable and comfortable experience for future visits. We hope you got the chance to enjoy amenities like the complimentary hot breakfast, outdoor pool, or fitness center during your stay. Warm regards, Hotel Manager
4.0分
其他
原文
翻译提供方:Google
地方很安静,工作人员非常热情好客,但是我们的门没有完全关闭。
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酒店回复: Dear Guest,Thank you for your feedback!We are so glad you found the place quiet and appreciated our hospitable staff. We regret the inconvenience caused by the issue with your room door not shutting completely. Please know we have immediately notified our maintenance team to inspect and repair this essential function. We appreciate you bringing it to our attention and hope you still enjoyed amenities like our complimentary extended hot breakfast and free Wi-Fi. We look forward to your next visit!Warm regards, Hotel Manager
2.0分
其他
原文
翻译提供方:Google
停车场里一直响到深夜的音乐。整个晚上都很吵闹。
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad you chose to stay with us, but we're sorry to hear about the noise issues you experienced. We understand how important a quiet and restful stay is, and we take your concerns seriously. We will investigate this matter further to ensure a more peaceful environment for our guests. We appreciate your comments and hope to provide you with a better experience in the future.Sincerely,Hotel Manager
4.0分
其他
原文
翻译提供方:Google
大堂很漂亮,靠近州际公路,交通便利。
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酒店回复: Dear Guest,Thank you for your feedback!We are pleased that you enjoyed our nice lobby and found our location, conveniently just off Interstate 59, so beneficial for your travel needs. We hope you also took advantage of other great amenities like our complimentary extended hot breakfast or the relaxing outdoor pool during your stay. We look forward to welcoming you back the next time your travels bring you this way!Warm regards, Hotel Manager
2.0分
其他
原文
翻译提供方:Google
应该住在拉昆塔酒店
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酒店回复: Dear Robert,Thank you for your feedback. While we’re glad you gave us a try, we’re sorry to hear that your experience didn’t meet expectations. Your comments help us identify areas needing improvement so we can better serve our guests in the future.Sincerely,Hotel Manager
友好的员工,干净的房间
如果我们需要帮助,每个人都非常友好,而且很快就能提供帮助。房间和各种设施都非常干净,当我们忘记带肥皂时,酒店还提供了充足的肥皂供我们使用。员工们非常贴心!
我们唯一遇到的问题是泳池的清洁度,因为水泵维护问题,但这根本不算什么问题。
虽然房间最近刚装修过,但仍然需要翻新。承包商几乎在房间里到处都做得马虎。我们在房间地板上发现了香烟。没有电梯,我们不得不提着沉重的行李箱爬楼梯到房间。前台工作人员非常热情友好,值得称赞。总的来说,这家酒店令人失望。
再也不住了
服务糟糕透顶,粗鲁无礼,毫无帮助。房间灯坏了,暖气和空调也坏了。早餐也很糟糕。幸好我只打算住一晚。以后不会再住了。
泳池令人失望
经济实惠的住宿。泳池维护不善/水质浑浊。
每晚宠物费 25 美元。
房间清洁服务很棒,只是希望我们在另一个房间而不是浴室里有一个垃圾桶
整整四天都没网络或有线电视。他们只是说正在维修。水槽没法用,排水不畅。
地方很安静,工作人员非常热情好客,但是我们的门没有完全关闭。
停车场里一直响到深夜的音乐。整个晚上都很吵闹。
大堂很漂亮,靠近州际公路,交通便利。
应该住在拉昆塔酒店