酒店回复: Hi BAOQUAN,Thank you for taking the time to share your feedback with us. We are glad to hear that you had a very good experience during your stay with us. We strive to provide our guests with exceptional service, clean and comfortable accommodations, and a memorable experience. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing to stay with us and for sharing your positive experience.Best Regards,Customer Care Team

酒店回复: 嗨，Mariano，对于我们在安全方面做得不够好，我们深表歉意。客人的安全是我们的首要任务，请放心，我们正在给予此事应有的重视。Lilith#Team6

酒店回复: Thank you, Julio, for your positive rating! We're glad to hear that everything was generally good during your stay. If you have any feedback or suggestions on how we can make your next visit even better, we’d love to hear from you. Looking forward to welcoming you back soon!Best Regards,Customer Care Team

酒店回复: Dear Ruben,We’re truly sorry to hear that your check-in experience was disappointing. A smooth and welcoming arrival is the first impression we aim to get right, and it’s clear we fell short in your case.We’ve shared your feedback with our front desk team and are reinforcing service training to ensure all guests are greeted with the attention and care they deserve from the moment they arrive.Thank you for bringing this to our attention—we hope you’ll consider giving us another chance to provide a much-improved experience.Best Regards,Customer Care Team