when checking in, the person at the front desk didn't know what rooms were under maintenance or ready
got 2 rooms under maintenance before getting the room i was in.
the room was dirty, messy, with the night stand drawer broken. the bathroom was just as dirty and the tub had pink mold.
very dirty and disgusting rooms compared to what is shown online
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酒店回复: Dear Hotel Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Lompoc. I am truly sorry to hear about the issues you experienced during check-in and the condition of the rooms you were assigned. It is disheartening to learn that our front desk staff was not fully informed about room availability and maintenance, and that the rooms you received were not up to our standards of cleanliness and repair. We aim to provide accurate information and ensure every room is clean, well-maintained, and meets expectations. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
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Easy parking and room was clean. The bed was not uncomfortable but one step above jail house bed. Cushion mattress on top of exposed spring frame. If you need a bed to sleep on with no frills then this is your place.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Lompoc. It's good to know you found the parking convenient and the room clean. We're sorry to hear that the bed wasn't as comfortable as you would have liked. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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The door didn’t feel safe. I wasn’t sure I was locked in and the tub had some hair in it and the microwave wasn’t clean. It didn’t feel like it was in a safe neighborhood and the door inside the hotel that was adjoining another room wasn’t clear if it was locked I just didn’t feel very safe.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Lompoc. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations and that you felt unsafe. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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First of all the pictures do not show what this place actually is, I don’t really rate much but this hotel was the worse stay I’ve ever had, first of all there was some shady people their, looks like they were selling some substance there, bunch of homeless around and looked like there are people living in some of the rooms, the rooms were absolutely dirty, smelly and grimy, tv did not work, Fridge did not work, there was no shampoo or body wash in the restroom and since I was staying there two days I let the staff know that I needed room service and all the items that weren’t working so they said they were going to send the technician to solve all the problems but when I got back later that day absolutely nothing was done not even the room service which was absolutely frustrating not only that but the Wi-Fi is basically useless because it constantly looses signal this was just my experience so I would highly recommend you not to stay here if you enjoy a good night sleep.
4.0分
其他
Good value for the price. Some of the people staying there appeared shady, but were very nice when I said hello with a smile.
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酒店回复: Hello Appreciated Guest,We appreciate you taking the time to share your experience at Red Roof Inn Lompoc. I am glad to hear that you found our hotel to be a good value. It is heartening to know that a friendly greeting helped create positive interactions. We strive to provide excellent service and a comfortable environment and I am glad that you were satisfied with your stay.Guest feedback like yours motivates us to maintain our high standards and continue to improve our services. Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
性价比很高 免费停车 对于路过的游客来说只是睡个觉 非常划算
这是我住过最差的酒店没有之一，携程是无底线了吗，这种酒店还能上架？住了一晚，一整夜没睡，毫无隔音可言，孩子受了惊吓直接就发烧了。脏到不敢睡，床上居然还有脚印，地板没擦，大晚上来敲门两次魂都吓跑，隔壁的哭声持续到凌晨四点，携程必须给我个说法，否则我要去投诉！
房间很脏……没有洗发水或肥皂……很吵闹。
一切都很脏，他们没有淋浴毛巾或电视控制装置，这是我住过的最糟糕的地方。
坏的
when checking in, the person at the front desk didn't know what rooms were under maintenance or ready
got 2 rooms under maintenance before getting the room i was in.
the room was dirty, messy, with the night stand drawer broken. the bathroom was just as dirty and the tub had pink mold.
very dirty and disgusting rooms compared to what is shown online
Easy parking and room was clean. The bed was not uncomfortable but one step above jail house bed. Cushion mattress on top of exposed spring frame. If you need a bed to sleep on with no frills then this is your place.
The door didn’t feel safe. I wasn’t sure I was locked in and the tub had some hair in it and the microwave wasn’t clean. It didn’t feel like it was in a safe neighborhood and the door inside the hotel that was adjoining another room wasn’t clear if it was locked I just didn’t feel very safe.
First of all the pictures do not show what this place actually is, I don’t really rate much but this hotel was the worse stay I’ve ever had, first of all there was some shady people their, looks like they were selling some substance there, bunch of homeless around and looked like there are people living in some of the rooms, the rooms were absolutely dirty, smelly and grimy, tv did not work, Fridge did not work, there was no shampoo or body wash in the restroom and since I was staying there two days I let the staff know that I needed room service and all the items that weren’t working so they said they were going to send the technician to solve all the problems but when I got back later that day absolutely nothing was done not even the room service which was absolutely frustrating not only that but the Wi-Fi is basically useless because it constantly looses signal this was just my experience so I would highly recommend you not to stay here if you enjoy a good night sleep.
Good value for the price. Some of the people staying there appeared shady, but were very nice when I said hello with a smile.