酒店回复: Dear Erika, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN LOMPOC. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
坏的
1.0分
家庭亲子
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First of all the pictures do not show what this place actually is, I don’t really rate much but this hotel was the worse stay I’ve ever had, first of all there was some shady people their, looks like they were selling some substance there, bunch of homeless around and looked like there are people living in some of the rooms, the rooms were absolutely dirty, smelly and grimy, tv did not work, Fridge did not work, there was no shampoo or body wash in the restroom and since I was staying there two days I let the staff know that I needed room service and all the items that weren’t working so they said they were going to send the technician to solve all the problems but when I got back later that day absolutely nothing was done not even the room service which was absolutely frustrating not only that but the Wi-Fi is basically useless because it constantly looses signal this was just my experience so I would highly recommend you not to stay here if you enjoy a good night sleep.
4.0分
其他
Good value for the price. Some of the people staying there appeared shady, but were very nice when I said hello with a smile.
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酒店回复: Hello Appreciated Guest,We appreciate you taking the time to share your experience at Red Roof Inn Lompoc. I am glad to hear that you found our hotel to be a good value. It is heartening to know that a friendly greeting helped create positive interactions. We strive to provide excellent service and a comfortable environment and I am glad that you were satisfied with your stay.Guest feedback like yours motivates us to maintain our high standards and continue to improve our services. Thank you for choosing Red Roof. We would love to see you again, should your travels bring you back to our area.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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A lot of dirty things going on. One guy smoking and drinking outside his room, one guy at 6am polishing his car, an old van being worked on in the parking lot. Junk vehicles parked in front. Dirty Dirty, tv wasn’t working, no soap in the shower, and no towels in the room. The room wasn’t ready for us to check I.
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn Lompoc. We are sorry you had a less than satisfactory experience. The issues you raised regarding the cleanliness of the property and the disruptive activities are certainly not up to your standards. Furthermore, it is regrettable to hear about the concerns you encountered with the amenities.Your feedback is invaluable, and I assure you that we are taking immediate steps to address these issues with our staff. Thank you for choosing Red Roof. We value your patronage and hope to provide a better experience in the future.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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Complete Disaster!!
Room 111 had a leak underneath the sink and all around the toilet. When I walked out the door it wouldn’t lock and I could push the door open so I informed the front desk and they moved us to the next room 112. We again had to walk over to the front desk because the Tv wouldn’t turn on but was informed it was missing an hdmi cord. Then we noticed we couldn’t put the volume up or down or turn off theTV so we just manually turned off the TV & called it a night. There was also no soap in the room luckily I had brought my own. Around 4:30am I woke up to a flooded room! I threw towels on the floor to contain the water from spreading. There’s also no phone in the RM for emergencies so we just packed and at 7am we checked out & I was told Room 111, our RM 112 & 114 had flooded and they were waiting to hear from room 113. Book elsewhere!!
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Lompoc. I am sincerely sorry to hear about the multiple issues you experienced during your stay. We strive to provide comfortable and problem-free accommodations, and it is clear we fell short of that goal. The possible issues with leaks, the television, and the lack of basic amenities are completely unacceptable. We will address these concerns with our team to ensure improvements are made immediately.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,PrincessRed Roof Management RediResponse Specialist
1.0分
其他
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Everything about that Hotel is terrible. People loitering outside the building are scary looking, they should hire security people to make sure the guests are safe. The looks won't lock and the shower heads are hard to operate. The air conditioning will stop after an hour so it gets hot in the middle of the night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Lompoc. I am very sorry to hear about your experience at our hotel. You indicated that you were disappointed with the loitering outside the building, the security concerns, the faulty locks and shower heads, and the air conditioning issues. Please accept my sincerest apologies for any distress or inconvenience this has caused you. We strive to provide a safe and comfortable environment for all our guests, and we regret that we fell short during your stay. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
3.0分
其他
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The staff member was helpful in getting us a room after being told my reservation for a king bed was no longer available. I think she provided us with a room that was in dire need of updating. The establishment itself needs a lot of updating to be done both inside & outside. It was a holiday weekend & all the places we looked up in the nearby towns were unavailable.
这是我住过最差的酒店没有之一，携程是无底线了吗，这种酒店还能上架？住了一晚，一整夜没睡，毫无隔音可言，孩子受了惊吓直接就发烧了。脏到不敢睡，床上居然还有脚印，地板没擦，大晚上来敲门两次魂都吓跑，隔壁的哭声持续到凌晨四点，携程必须给我个说法，否则我要去投诉！
一切都很脏，他们没有淋浴毛巾或电视控制装置，这是我住过的最糟糕的地方。
价格实惠
坏的
First of all the pictures do not show what this place actually is, I don’t really rate much but this hotel was the worse stay I’ve ever had, first of all there was some shady people their, looks like they were selling some substance there, bunch of homeless around and looked like there are people living in some of the rooms, the rooms were absolutely dirty, smelly and grimy, tv did not work, Fridge did not work, there was no shampoo or body wash in the restroom and since I was staying there two days I let the staff know that I needed room service and all the items that weren’t working so they said they were going to send the technician to solve all the problems but when I got back later that day absolutely nothing was done not even the room service which was absolutely frustrating not only that but the Wi-Fi is basically useless because it constantly looses signal this was just my experience so I would highly recommend you not to stay here if you enjoy a good night sleep.
Good value for the price. Some of the people staying there appeared shady, but were very nice when I said hello with a smile.
A lot of dirty things going on. One guy smoking and drinking outside his room, one guy at 6am polishing his car, an old van being worked on in the parking lot. Junk vehicles parked in front. Dirty Dirty, tv wasn’t working, no soap in the shower, and no towels in the room. The room wasn’t ready for us to check I.
Complete Disaster!!
Room 111 had a leak underneath the sink and all around the toilet. When I walked out the door it wouldn’t lock and I could push the door open so I informed the front desk and they moved us to the next room 112. We again had to walk over to the front desk because the Tv wouldn’t turn on but was informed it was missing an hdmi cord. Then we noticed we couldn’t put the volume up or down or turn off theTV so we just manually turned off the TV & called it a night. There was also no soap in the room luckily I had brought my own. Around 4:30am I woke up to a flooded room! I threw towels on the floor to contain the water from spreading. There’s also no phone in the RM for emergencies so we just packed and at 7am we checked out & I was told Room 111, our RM 112 & 114 had flooded and they were waiting to hear from room 113. Book elsewhere!!
Everything about that Hotel is terrible. People loitering outside the building are scary looking, they should hire security people to make sure the guests are safe. The looks won't lock and the shower heads are hard to operate. The air conditioning will stop after an hour so it gets hot in the middle of the night.
The staff member was helpful in getting us a room after being told my reservation for a king bed was no longer available. I think she provided us with a room that was in dire need of updating. The establishment itself needs a lot of updating to be done both inside & outside. It was a holiday weekend & all the places we looked up in the nearby towns were unavailable.