酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the serious issues you experienced during your stay, including the presence of spiders, unclean blankets, and concerns about parking lot security. This is far below the standards we strive to maintain, and your comments have been shared with our management and housekeeping teams for immediate corrective action. We deeply regret that your stay was negatively impacted and appreciate your feedback, which will help us improve the safety and cleanliness of our property.
2.0分
其他
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Check in was with a man on a kiosk screen. Not very personable.
The area didn't seem safe. The woman at the front desk went out and checked for a vagrant on a bicycle that was riding around in the parking lot scoping out the parked cars.
The room was ok. It would have been nice to have USB ports in the room.
The pillows were uncomfortable.
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酒店回复: Hi Doug, We regret to hear that your experience did not meet expectations. We understand that the check-in process and the safety concerns you encountered were not ideal, and we will address these issues moving forward. We will also review the room’s amenities, including the lack of USB ports and the comfort of the pillows, to ensure improvements are made. We hope to provide you with a more comfortable stay in the future.
2.0分
其他
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It was off putting to have a remote-virtual front desk host. I did not like the fact that I had to share my information where other guest can see and hear my information. People can see my info when I had type into the large touch screen and also people are able to hear because of the loud volume of the virtual front desk host.
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酒店回复: Hi PabloWe apologise for the inconvenience caused by the virtual front desk experience. We understand how important privacy is, and we will share your concern with the team to see how we can improve the setup to ensure a more discreet and comfortable check-in process for our guests. Your comments are truly valuable to us. We hope to have the opportunity to welcome you again for a more enjoyable stay
4.0分
其他
Room was clean. The homeless people were hanging around the room and being very loud at night up until 1:00 am.
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酒店回复: Hi Robert, We are glad to hear that the room met your cleanliness expectations. However, we sincerely apologise for the disturbance caused by outside noise during your stay. Please be assured that we take these matters seriously and will work with the team to address the situation and ensure a more peaceful environment for our guests. We hope to provide you with a better experience in future.
非常满意，很好
有生以来住过最破最脏最烂的酒店！！！床单是黄的，房间很小，什么设施都没有！脏！一个烂空调在床边嗡嗡嗡，吹出的风都是臭的！痛苦的一晚！
一句话，花八九百人民币住这样一个酒店，我真的想死！
这是一家很实用的酒店，性价比高，还有停车场，让住宿更方便。
还行的汽车旅馆服务员热情有洗衣机和干衣机没有使用过不知道收费不收费最多1$吧。有免费提供早上咖啡☕️。附近有汉堡店和加油站。我们是参加孩子毕业典礼实在没房子了暂住此地一晚。
非常棒的地方
这家酒店很糟糕，员工很不专业。建议去文图拉海滩6号酒店，那里的员工更友好，而且离海滩只有几个街区。这家酒店的客户服务很差，而且到处都是烟味。我们换了酒店。
房间很干净。房间里有蜘蛛。毯子很脏。停车场没有安保。
Check in was with a man on a kiosk screen. Not very personable.
The area didn't seem safe. The woman at the front desk went out and checked for a vagrant on a bicycle that was riding around in the parking lot scoping out the parked cars.
The room was ok. It would have been nice to have USB ports in the room.
The pillows were uncomfortable.
It was off putting to have a remote-virtual front desk host. I did not like the fact that I had to share my information where other guest can see and hear my information. People can see my info when I had type into the large touch screen and also people are able to hear because of the loud volume of the virtual front desk host.
Room was clean. The homeless people were hanging around the room and being very loud at night up until 1:00 am.