酒店回复: Thank you for sharing your feedback. We’re sorry to hear that breakfast felt incomplete and that items like bread and utensils weren’t available — we know how frustrating that must have been. We’ll be reviewing this with our team so we can do better moving forward. We really appreciate you letting us know.
4.0分
其他
原文
翻译提供方：Google
室内游泳池是最好的。
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酒店回复: We here at Baymont in Yreka appreciate the 4/5 response and are very pleased that you enjoyed the indoor pool.Your feed back is greatly appreciated .We hope to see you again.Thankyou
5.0分
家庭亲子
The breakfast was fantastic, rooms were clean and beyond that the staff were incredibly helpful kind and patient. Thank you for the great experience
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear you enjoyed our breakfast and that our team made such a positive impression. Clean rooms and kind service are what we strive for every day, and it means a lot to know we delivered that experience for you. We truly appreciate your kind words and hope to welcome you back again soon!
4.0分
其他
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Ok place to stay.
This is an older facility and housekeeping does a good job of keeping the rooms clean. The beds were comfortable and rooms were quiet. Only concern was that all the back doors were propped open overnight with rocks.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you found your room clean, comfortable, and quiet — our housekeeping team will be so pleased to know their efforts were noticed. We also appreciate you bringing up your concern about the back doors. Guest safety is very important to us, and we will be addressing this with our team right away to ensure the doors remain secure at all times. We hope to welcome you back again soon for an even better stay.
3.0分
其他
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The person at the front desk was helpful but not very friendly. I know he was training someone but the trainer wasn't really watching. Also, when we were finally given out keys, walking down the hall to our room, every room had their laundry piled up on the hallway. The "breakfast" was very limited. The bathroom reminded me of a rest stop. Single sink so nowhere to put our belongings. Great that it is dog friendly but no true place to take potty. The TV kept going out on us too. Unless, this hotel is truly updated, we will not return/
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our front desk team was able to assist you, though we’re sorry if the service felt less friendly than expected. We will review our training process to ensure guests feel both welcomed and well taken care of. We also apologize for the issues you encountered with cleanliness in the hallways, the limited breakfast, the bathroom setup, and the TV.Since you mentioned pet accommodations, we’d like to let you know we do have a pet-friendly area located at the end of our building, just down the hallway, for guest convenience. We appreciate your suggestions and will take them into account as we continue working on improvements. We hope you might consider giving us another opportunity in the future.
3.0分
其他
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A picture is worth a thousand words!
I took advantage of the offered upgrade to the King suite, at an additional cost of coffee, which was a huge mistake because the jetted tub was missing the plug rendering it useless; the TV didn't work; a pillow was missing its pillow case; the exhaust fan in the bathroom didn't work; doors were being propped open since the entry keypads weren't working which decrease safety; my coffee maker still had a previous guest's used coffee filter; and overall the room needed another cleaning and some maintenance.
There's zero handicapped parking out front which is the main entrance to the hotel and where disabled persons will need to enter the property to conduct business. Staff are quick to tell you that there's handicapped parking in the back, but it's useless because the hotel entry keypads don't work. The nighttime desk clerk is happily privileged to park out front of the hotel which she says she does every night; yet, in the absence of disabled parking in the front, a disabled person cannot park like the nighttime clerk does. Breakfast grab and go is decent, and so is the bathroom essentials provided, ie Dove products.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback regarding your recent stay with us. We are truly sorry to hear about the many inconveniences you encountered, from maintenance and cleanliness issues in your upgraded suite to concerns with accessibility and security. These are not the standards we strive to uphold, and I sincerely apologize for the disappointment you experienced.Your comments about the jetted tub, TV, coffee maker, missing linens, and bathroom exhaust fan have been brought to our maintenance and housekeeping teams for immediate correction. We also take your concerns about the entry keypads and lack of accessible parking at the front of the building very seriously. Accessibility and guest safety are top priorities, and your feedback highlights areas where we must improve.I’m glad to hear you found our grab-and-go breakfast and bathroom amenities to be satisfactory, but I understand that these positives did not outweigh the challenges during your stay. Please know that we are actively addressing these issues to ensure future guests have a far better experience.We value your input and appreciate that you took the time to bring these matters to our attention. Should your travels bring you back to the area, we would welcome the opportunity to provide you with the stay you expected and deserved.
3.0分
家庭亲子
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Bed was comfortable. It was quiet. Pool was good. Cleanliness in and out was terrible. Security was questionable. Lots of problems with keys. Outside doors were unlocked and broken. Not sure about staying again.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the comfort of the bed, the quiet atmosphere, and our pool. We sincerely apologize for the concerns you experienced regarding cleanliness, security, and key issues. Please know we are addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. Your comfort and safety are very important to us, and we hope you’ll consider giving us another opportunity to provide you with a better stay.
4.0分
其他
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Good service....
Had some maintenance issues with our room at check-in but front desk was very quick in giving us another room. Black Bear Diner right next door was a great place to eat.
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酒店回复: Thank you for sharing your feedback with us! We’re glad our front desk team was able to assist you quickly with a room change and that you enjoyed having Black Bear Diner right next door—it’s definitely a guest favorite. We appreciate your understanding regarding the maintenance issue at check-in and are happy we could make things right promptly. We hope to welcome you back for another comfortable stay soon!
3.0分
其他
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It was ok
It was ok, breakfast was ok*, compared to Best Western, it would rate as bad. Location was good, and the area was tranquil. Keys are very sensitive to demagnetization. Had to have them redone twice.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our convenient location and the peaceful surroundings. We’re sorry to learn that breakfast and room key issues impacted your stay. Your comments are valuable, and we’ll be sharing them with our team to improve both the quality of our breakfast offerings and the reliability of our key system. We truly appreciate your input and hope we’ll have the opportunity to welcome you back for an even better experience in the future.
这是一家非常适合旅途中休憩放松的酒店。房间干净整洁，虽然所在的街区名字听起来有点陌生，但能清楚地看到沙斯塔山的美景，给我留下了美好的回忆。
很奇怪的酒店，早餐没有面包，没有刀……
室内游泳池是最好的。
The breakfast was fantastic, rooms were clean and beyond that the staff were incredibly helpful kind and patient. Thank you for the great experience
Ok place to stay.
This is an older facility and housekeeping does a good job of keeping the rooms clean. The beds were comfortable and rooms were quiet. Only concern was that all the back doors were propped open overnight with rocks.
The person at the front desk was helpful but not very friendly. I know he was training someone but the trainer wasn't really watching. Also, when we were finally given out keys, walking down the hall to our room, every room had their laundry piled up on the hallway. The "breakfast" was very limited. The bathroom reminded me of a rest stop. Single sink so nowhere to put our belongings. Great that it is dog friendly but no true place to take potty. The TV kept going out on us too. Unless, this hotel is truly updated, we will not return/
A picture is worth a thousand words!
I took advantage of the offered upgrade to the King suite, at an additional cost of coffee, which was a huge mistake because the jetted tub was missing the plug rendering it useless; the TV didn't work; a pillow was missing its pillow case; the exhaust fan in the bathroom didn't work; doors were being propped open since the entry keypads weren't working which decrease safety; my coffee maker still had a previous guest's used coffee filter; and overall the room needed another cleaning and some maintenance.
There's zero handicapped parking out front which is the main entrance to the hotel and where disabled persons will need to enter the property to conduct business. Staff are quick to tell you that there's handicapped parking in the back, but it's useless because the hotel entry keypads don't work. The nighttime desk clerk is happily privileged to park out front of the hotel which she says she does every night; yet, in the absence of disabled parking in the front, a disabled person cannot park like the nighttime clerk does. Breakfast grab and go is decent, and so is the bathroom essentials provided, ie Dove products.
Bed was comfortable. It was quiet. Pool was good. Cleanliness in and out was terrible. Security was questionable. Lots of problems with keys. Outside doors were unlocked and broken. Not sure about staying again.
Good service....
Had some maintenance issues with our room at check-in but front desk was very quick in giving us another room. Black Bear Diner right next door was a great place to eat.
It was ok
It was ok, breakfast was ok*, compared to Best Western, it would rate as bad. Location was good, and the area was tranquil. Keys are very sensitive to demagnetization. Had to have them redone twice.