酒店回复: Thank you for sharing your feedback. We’re sorry to hear that breakfast felt incomplete and that items like bread and utensils weren’t available — we know how frustrating that must have been. We’ll be reviewing this with our team so we can do better moving forward. We really appreciate you letting us know.
1.0分
其他
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Breakfast wasn't as advertised. No milk, no cereal. Only bagels and muffins, 2 fruits, 2 juices, cottage cheese and peach cups.Knives weren't available for spreading anything on bagals, woman at front desk said to use back of our spoons. I was also told that there's no more breakfast person position so there's going to be no more breakfasts as theres been in the past at this property. The back door was propped opened by a rock all night, and this meant the building was unsecured and anyone could come in. I wonder if the maintenance position was also deleted by this property. The room was clean. I won't be back and I'm dissapointed with this Wyndham property.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations, and we truly regret the disappointment you felt during your stay.We understand how frustrating it is when breakfast offerings do not match what was advertised. Your comments regarding the limited selection, lack of basic items such as milk, cereal, and utensils, and the response you received at the front desk are concerning and not the level of service we aim to provide. We also appreciate you bringing to our attention the information you were given about breakfast staffing, as this is something management needs to address clearly and accurately.Additionally, we are very concerned about your comments regarding the back door being propped open overnight. Guest safety and security are extremely important to us, and this matter is being taken seriously and reviewed internally.While we are glad to hear that your room was clean, we understand that this alone does not make up for the other issues you experienced. Your feedback has been shared with management so these concerns can be addressed and improvements made.We appreciate you bringing these matters to our attention and are truly sorry that we did not provide the quality experience you expect from a Wyndham property.
4.0分
其他
The room was cleaner than expected. The coffee was good. The pool & hot tub looked really inviting but we didn’t get a chance to go in.
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酒店回复: Thank you so much for your review! We're delighted to hear that your room exceeded your expectations and that you enjoyed the coffee. We’re glad the pool and hot tub caught your eye—even if you didn’t have time to take a dip this trip. We hope you’ll stay with us again soon and get the chance to relax and enjoy all the amenities!
1.0分
其他
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The door would not open to one of the rooms, they gave us another room and the fridge was too noisy. The breakfast was bad, the bagels were frozen, they had no plates or bowls. The tables were not clean.not staying at this hotel any more for sure!
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues you encountered during your stay. A door that won’t open, a noisy fridge, and a disappointing breakfast are not the standards we aim to uphold. Your feedback about the frozen bagels, lack of plates and bowls, and unclean tables is especially concerning, and we will be addressing these issues with our team immediately.We understand your frustration and regret that we didn’t provide the comfortable, reliable stay you expected. While we know you’ve decided not to return, we appreciate your honesty and will use your comments to make important improvements. If there’s anything more you’d like to share, we’re here to listen.
4.0分
朋友出游
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The hotel is under going a remodel. We were in a suite and I think they used it to dump unmatched pieces of furniture. The tv remote was missing. The phone was bundled up in the night stand, not plugged in. The room overall was clean and big. The hot tub was on the cool side. The pool heater was not working. The complimentary breakfast was maybe a C. With that being said, I think after the remodel is done the hotel will be very nice. Also, the person at the front desk was always nice and complimentary.
5.0分
其他
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The hotel is fine. Clean room, comfortable bed and pillows. The pool was cold so we didn’t swim. It is an indoor pool so it would have been nice if it was warmer.
Decent place to stay. Kevin at the front desk was nice.
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酒店回复: Thank you for the positive feedback. Our pool is generally heated but was malfunctioning during your stay. Sorry for the inconvenience. Look forward to serving you again.
1.0分
其他
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The stay here was the worst i have ever had at any hotel I have stayed at. First upon check in they could not get key card mechanism to work so I could get keys. They used a master key to open my room and i did not receive my keys until an hour later. When i was about to go to bed, i pulled the covers and some kind of bug popped out. Went to ask for cancellation from front desk and they said they had to wait for manager. I waited for around 45 mins and stressed that I need to find another hotel so i can get some sleep but still no manager. I ended up just asking for another room and stayed because it seemed i had no other options. No discount offered for inconvenience. Nothing.
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酒店回复: Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations, and we truly regret the inconvenience you encountered during your stay.We understand your concern regarding the insect found in your room. Once reported, our head housekeeper and front desk associate responded immediately, located the insect (identified as a wood beetle), and removed it. To ensure your comfort and rest, our team promptly offered a room move, which you accepted. Later in the evening, I, the General Manager, was on the front desk and had the opportunity to speak with you personally regarding the incident. During our conversation, you mentioned that your second room was clean, comfortable, and met your expectations. You also kindly asked that we share your appreciation with our morning front desk team, which we truly appreciated.Please know that we take all guest feedback seriously and use it as an opportunity to review and improve our procedures. We have also ensured that the early check-in fee was removed from your reservation as a gesture of goodwill.Once again, we apologize for the initial inconvenience and are glad that you were ultimately comfortable in your second room. We hope you will consider giving us another opportunity in the future to provide you with the seamless and positive stay experience we strive to deliver to all our guests.
3.0分
家庭亲子
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It’s very noisy if you are near a stairwell or gym. There is no elevator only stairs to the second floor. The back door card readers don’t work so they prop them open all night with a rock which isn’t safe! Plus, guests unknowingly shut them and then you have to go way around the building from the parking area to get in the front. Parking area needs repainted lines. Hard to see! Brunch was pretty good but trashes remain overflowing and no one seems to restock anything that runs out. TVs are old and not great but everything was adequate. Average stay for the price. They rent the pool so when we were going to use it, we didn’t because there was a big children’s pool birthday party going on! Good location for close proximity to stores, gas and food!
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate you highlighting both the positive aspects—such as our convenient location and enjoyable brunch—as well as the areas where we can improve.We sincerely apologize for the inconveniences you encountered during your visit. Your comments regarding noise near the stairwell and gym, as well as the back door access, have been shared with our maintenance and security teams for immediate review to ensure guest safety and convenience. We are also in the process of addressing exterior updates, including repainting the parking lines for improved visibility.Regarding the breakfast area, we appreciate your observations about trash removal and restocking. Our food and beverage team has been informed to ensure these standards are more closely monitored moving forward. Additionally, we understand your disappointment about not being able to use the pool during a private event. We will work on improving communication about pool availability to avoid future inconvenience for our guests.We are grateful for your honest feedback, as it helps us identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay in the future.
5.0分
家庭亲子
The breakfast was fantastic, rooms were clean and beyond that the staff were incredibly helpful kind and patient. Thank you for the great experience
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酒店回复: Thank you so much for the wonderful review! We're thrilled to hear you enjoyed our breakfast and that our team made such a positive impression. Clean rooms and kind service are what we strive for every day, and it means a lot to know we delivered that experience for you. We truly appreciate your kind words and hope to welcome you back again soon!
这是一家非常适合旅途中休憩放松的酒店。房间干净整洁，虽然所在的街区名字听起来有点陌生，但能清楚地看到沙斯塔山的美景，给我留下了美好的回忆。
很奇怪的酒店，早餐没有面包，没有刀……
Breakfast wasn't as advertised. No milk, no cereal. Only bagels and muffins, 2 fruits, 2 juices, cottage cheese and peach cups.Knives weren't available for spreading anything on bagals, woman at front desk said to use back of our spoons. I was also told that there's no more breakfast person position so there's going to be no more breakfasts as theres been in the past at this property. The back door was propped opened by a rock all night, and this meant the building was unsecured and anyone could come in. I wonder if the maintenance position was also deleted by this property. The room was clean. I won't be back and I'm dissapointed with this Wyndham property.
The room was cleaner than expected. The coffee was good. The pool & hot tub looked really inviting but we didn’t get a chance to go in.
The door would not open to one of the rooms, they gave us another room and the fridge was too noisy. The breakfast was bad, the bagels were frozen, they had no plates or bowls. The tables were not clean.not staying at this hotel any more for sure!
The hotel is under going a remodel. We were in a suite and I think they used it to dump unmatched pieces of furniture. The tv remote was missing. The phone was bundled up in the night stand, not plugged in. The room overall was clean and big. The hot tub was on the cool side. The pool heater was not working. The complimentary breakfast was maybe a C. With that being said, I think after the remodel is done the hotel will be very nice. Also, the person at the front desk was always nice and complimentary.
The hotel is fine. Clean room, comfortable bed and pillows. The pool was cold so we didn’t swim. It is an indoor pool so it would have been nice if it was warmer.
Decent place to stay. Kevin at the front desk was nice.
The stay here was the worst i have ever had at any hotel I have stayed at. First upon check in they could not get key card mechanism to work so I could get keys. They used a master key to open my room and i did not receive my keys until an hour later. When i was about to go to bed, i pulled the covers and some kind of bug popped out. Went to ask for cancellation from front desk and they said they had to wait for manager. I waited for around 45 mins and stressed that I need to find another hotel so i can get some sleep but still no manager. I ended up just asking for another room and stayed because it seemed i had no other options. No discount offered for inconvenience. Nothing.
It’s very noisy if you are near a stairwell or gym. There is no elevator only stairs to the second floor. The back door card readers don’t work so they prop them open all night with a rock which isn’t safe! Plus, guests unknowingly shut them and then you have to go way around the building from the parking area to get in the front. Parking area needs repainted lines. Hard to see! Brunch was pretty good but trashes remain overflowing and no one seems to restock anything that runs out. TVs are old and not great but everything was adequate. Average stay for the price. They rent the pool so when we were going to use it, we didn’t because there was a big children’s pool birthday party going on! Good location for close proximity to stores, gas and food!
The breakfast was fantastic, rooms were clean and beyond that the staff were incredibly helpful kind and patient. Thank you for the great experience