酒店回复: Hello Leonardo, Agradecemos que compartas tu experiencia. Lamentamos que no hayas recibido la atención esperada a tu llegada. La recepción es un área clave para nosotros y tomamos en cuenta tus comentarios para mejorar el servicio. Esperamos que, a pesar de esta situación, tu estancia haya sido positiva en otros aspectos.
5.0分
其他
原文
翻译提供方：Google
非常好
展开
酒店回复: Hello Dilsia,Nos alegra saber que tu experiencia en nuestro hotel fue muy buena. Siempre es un placer recibir comentarios positivos de nuestros huéspedes. Agradecemos que nos hayas elegido y esperamos que vuelvas a hospedarte con nosotros en el futuro para disfrutar de otro gran momento. ¡Hasta la próxima!
3.0分
情侣出游
展开
Was charged $75 for pet fees for 3 days. However, it says they charge $20 per day so go overcharged with no explanation. Floors need cleaned better, water temp fluctuates pretty bad when taking a shower, no do not disturb signs to place on the door so was bothered each day by the cleaning people. Lack of signage to help you navigate your way on the property since they have a separate adjacent building that we were placed in. Just needs some improvements to make things a little easier along with transparency on their pricing and charges. That comes across as dishonest and shady which will most likely prevent me from staying here again unless they respond and take appropriate actions to fix these issues.
展开
酒店回复: Hello, Joshua , Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the pet fee, we apologize for the discrepancy shown on the ******* website and for any confusion this caused. We have reached out to them to ensure the correct information is displayed moving forward. We also apologize for the issues you noted with cleanliness and the fluctuating water temperature. Additionally, while “Do Not Disturb” signs are not placed in the rooms by default, the front desk provides them upon request, and we’re sorry this was not communicated to you during your stay. Thank you again for bringing these concerns to our attention. We hope you’ll consider giving us another opportunity to provide you with a much better experience.
2.0分
家庭亲子
展开
Rooms are done over old rooms not really renovated a quick fix the first room I went into smelled the second room I went into the fridge was leaking water it’s a old motel acting as a hotel 1st and last time there
展开
酒店回复: Hello Chantel,Thank you for sharing your feedback. We appreciate your insights regarding the condition of the rooms and your overall experience. Your comments are important to us and will be communicated to the management team for further review. We aim to provide a welcoming stay for all guests and will take your observations into account as we continue to improve our services and facilities. Thank you again for your input.
1.0分
家庭亲子
展开
Had to wait nearly 10 minutes to check in as nobody was at the front desk. It was only 6 pm so not a crazy check in time. They should have a bell or leave a note with when someone will be back. The shower in our room didn’t work. There was limited lighting and the lamp in the living room area didn’t work so it was pretty dark the whole time. There was a dead bug in the middle of the bathroom floor. We checked out at 5 am and had a plane to catch so didn’t have time to try to argue for money back.
展开
酒店回复: Hello Hannah,Thank you for sharing your experience. We appreciate your feedback regarding the check-in process and room maintenance, as it helps us identify areas for improvement. Our team strives to provide a pleasant environment for all our guests, and we are sorry to hear that your stay did not meet those expectations. We hope you will consider giving us another opportunity to serve you better in the future.
5.0分
其他
展开
Rebecca and the staff were fantastic. Booms are clean and clean and they met every request that was given.
It was so good. I’m gonna come back in three weeks and stay again.
展开
酒店回复: Hello Timothy,Thank you for sharing your positive experience! We're thrilled to hear that Rebecca and the staff provided you with fantastic service and met all your requests. We look forward to welcoming you back in three weeks for another enjoyable stay. Your satisfaction is our priority, and it’s wonderful to know that you’re planning to return.
宽敞又舒适。
酒店完全对不起这个价格，设施老久，房间异味
服务员态度非常差，房间明明是无烟房，却有很浓的烟味。门总是卡住，很难打开。房间里还有黑色的霉菌。非常糟糕的体验。
很棒的地方！
我到的时候前台没人，那个男人在外面打电话。我打了好多电话后就离开了酒店，问有没有人能帮我。
非常好
Was charged $75 for pet fees for 3 days. However, it says they charge $20 per day so go overcharged with no explanation. Floors need cleaned better, water temp fluctuates pretty bad when taking a shower, no do not disturb signs to place on the door so was bothered each day by the cleaning people. Lack of signage to help you navigate your way on the property since they have a separate adjacent building that we were placed in. Just needs some improvements to make things a little easier along with transparency on their pricing and charges. That comes across as dishonest and shady which will most likely prevent me from staying here again unless they respond and take appropriate actions to fix these issues.
Rooms are done over old rooms not really renovated a quick fix the first room I went into smelled the second room I went into the fridge was leaking water it’s a old motel acting as a hotel 1st and last time there
Had to wait nearly 10 minutes to check in as nobody was at the front desk. It was only 6 pm so not a crazy check in time. They should have a bell or leave a note with when someone will be back. The shower in our room didn’t work. There was limited lighting and the lamp in the living room area didn’t work so it was pretty dark the whole time. There was a dead bug in the middle of the bathroom floor. We checked out at 5 am and had a plane to catch so didn’t have time to try to argue for money back.
Rebecca and the staff were fantastic. Booms are clean and clean and they met every request that was given.
It was so good. I’m gonna come back in three weeks and stay again.