酒店回复: Dear Nestor, We regret the inconvenience you experienced upon arrival and understand how frustrating this situation must have been. It is disappointing to hear that your reservation was unexpectedly canceled and that accommodations were unavailable. Please know that this is not the standard of service we aim to provide, and we will share this issue with our team for improvements. We appreciate you bringing this to our attention and hope that any future stays will be seamless and more satisfying.Sincerely,Hotel Management

酒店回复: Dear Raul,We’re delighted to know you found Extended Stay America to be a very comfortable place to stay. It’s wonderful receiving such encouraging feedback, and we truly appreciate your note regarding the parking gates. Insights like yours help us enhance the guest experience, and we’ll be sure to look into it. Thank you for sharing your thoughts, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

酒店回复: Dear Guest, We regret the inconvenience you experienced due to the pool being unavailable. We understand how important certain amenities can be, especially when they influence the choice of accommodations, and we sincerely apologize for the lack of communication. Your comments are being taken seriously, and we will work to ensure clearer updates are provided to all future guests. We appreciate your patience and thank you for bringing this matter to our attention. It would be our pleasure to welcome you back and offer a more seamless and fully enjoyable experience on your next visit.Sincerely,Hotel Management

酒店回复: Dear Valérie,Thank you for taking the time to share your experience. We sincerely apologize for the disruption caused by the fire alarm during the night and regret that our team did not address the situation appropriately. We also understand your disappointment regarding the condition and closure of the pool, as well as the limited selection at breakfast. Guest comfort and satisfaction are very important to us, and your observations will be reviewed to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to provide a more enjoyable and seamless stay in the future.Sincerely,Hotel Management

酒店回复: Dear Andelis, Thank you for sharing your feedback with us. We regret that your experience did not meet expectations, as our goal is always to provide a stay that feels both comfortable and welcoming. Hearing that your visit fell short is truly disappointing, and we understand the importance of ensuring guests feel at ease during their time with us. We value your input, as it helps us to improve, and we hope you may consider giving us another opportunity in the future.Sincerely,Hotel Management

酒店回复: Dear Betsaida, Thank you for sharing such a kind note! Hearing that your experience was very nice means so much to us, as we always aim to provide a comfortable and welcoming stay. It’s wonderful knowing our efforts made a difference in your visit. We truly appreciate your support and look forward to the chance to welcome you back to Extended Stay America whenever your travels bring you this way again.Sincerely,Hotel Management

酒店回复: Dear Sergio,We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management