酒店回复: Hello Sneha, We're sorry to hear about your experience, it's concerning that the cleanliness and service fell below our standards. Your feedback is valuable in helping us address areas needing improvement, and we encourage you to reach out to management to discuss your stay further.
酒店回复: Hello Pablo, I'm sorry to hear about the inconvenience you experienced during your stay. Your feedback is important, and I have forwarded it to the appropriate team for review. Should you have any further concerns, please reach out to our management directly. Your understanding in this matter is greatly appreciated.
酒店回复: Hello Charisma, We appreciate your feedback and apologize for any inconvenience caused. Our team will look into improving the accessibility features in our rooms for the comfort of all our guests. Your comments have been noted, and we strive to enhance our services.
酒店回复: Hello Jacob,We regret to hear about your experience at our hotel. Please accept our apologies for any inconvenience caused during your stay. Your feedback is important to us, and we will address the issue with the responsible team members to ensure improvements are made. Thank you for bringing this to our attention.
1.0分
家庭亲子
原文
翻译提供方：Google
我再也不想住在那里了，太可怕了，我们提前一天离开的原因是那里很脏，我很高兴我们离开了
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酒店回复: Hello Hasan Adam, We are sorry to hear that your recent stay did not meet your expectations. We value your feedback and take cleanliness seriously. We encourage you to reach out to our management team to discuss your concerns further. Thank you for sharing your experience with us.
酒店回复: Hello Feliciano,We appreciate your feedback on the affordability and proximity to the airport. While we're glad you found your room satisfactory, we'll address the temperature levels in the lobby and corridors. For any further concerns about the delivery service, please contact our management directly for assistance.
2.0分
商务出差
原文
翻译提供方：Google
工作人员极其不友好。办理入住时，那家伙正在和朋友打电话，并没有注意到我或我的问题
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酒店回复: Hello Fredrik, We apologize for any inconvenience caused during your check-in experience. We value guest feedback and will address this with our team to ensure a better service in the future. We appreciate you bringing this to our attention as we strive to improve our guest experience.
3.0分
其他
原文
翻译提供方：Google
入住 Clariont
接待处的人不知道什么是客户服务，做了2次卡减免，希望没有问题。
早餐可以接受。我没有水果或酸奶。
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酒店回复: Dear Guest, Thank you for bringing your concerns to our attention. We apologize if you felt that our reception team did not meet your expectations in terms of customer service. Regarding the double charge on your card, we kindly advise you to contact management directly to further investigate this issue. We appreciate your feedback on the breakfast, and we will take note of your suggestions regarding the availability of fruits and yogurt.
酒店回复: Hello Stephanie, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
1.0分
其他
原文
翻译提供方：Google
房间没有打扫干净，房间里有一股难闻的气味，到达时微波炉很脏，冰箱也很脏
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酒店回复: Hello Shanice, We apologize for any inconvenience you may have experienced during your stay. Your feedback is important, and we will address these concerns with our housekeeping team to ensure our high standards are met. Should you have any future concerns, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.
再也不住那里了
这次体验非常令人失望。床上用品很脏，而且没有提供早餐。早上，我发现前台工作人员睡着了，这非常不专业。床很不舒服，枕头也有难闻的气味。总的来说，这个地方既不干净，也不温馨。我再也不会住那里了。
那个人没有正确为我办理入住手续，所以凌晨 1 点，当我正在睡觉时，他们把房间分配给了其他人，那个人试图打开房间。幸运的是我锁了两把锁，所以没有人进来。几分钟后，我接到前台的电话，一个非常粗鲁的人问我是怎么进房间的，后来他确认是前一个人没有正确为我办理入住手续，那就是错误。不可接受，这非常严重。我想要退款。
淋浴间里没有方便轮椅通行的安全椅。他们说没有，结果给我们找了一把脏兮兮、没有靠背的。非常不舒服，而且很不体贴。
我们预订了两个房间，但其中一个房间已经有人住了。后来我们换了一间新房间，发现浴室门上的油漆还没干。房间里还有一股难闻的烟味。最后我们只好离开。不推荐。
我再也不想住在那里了，太可怕了，我们提前一天离开的原因是那里很脏，我很高兴我们离开了
非常经济而且去机场很方便。这个房间对于它的价格来说非常好。大堂和走廊很热。他们推销的外卖很贵，最后他们没有给我送货。
工作人员极其不友好。办理入住时，那家伙正在和朋友打电话，并没有注意到我或我的问题
入住 Clariont
接待处的人不知道什么是客户服务，做了2次卡减免，希望没有问题。
早餐可以接受。我没有水果或酸奶。
帮我们办理入住的那个人刚刚醒来，我明白了，现在是夜班，但他身上像斗篷一样披着床单，说了两个字，我想他可能在他分配给我的房间里睡着了。床看起来好像有人躺在上面，当我拉开床单时，床单上有污渍。沙发被撕破了，浴室也很脏。如果这就是你必须在这里预订的原因，最好还是睡在机场的地板上。
房间没有打扫干净，房间里有一股难闻的气味，到达时微波炉很脏，冰箱也很脏