酒店回复: Michael, Thank you for choosing Comfort Inn to stay. We appreciate the feedback. Nothing is more fulfilling than the feedback of a satisfied guest. Looking forward to your next visit.
4.0分
其他
Breakfast was decent
Room was clean.
Very close to niu stadium
Staff could have been friendlier at front desk
展开
酒店回复: Dear Andrew, It was a pleasure to host you. I on behalf of our staff appreciate your complements regarding breakfast and cleanliness of room. Thank you.
2.0分
其他
Room was overrun by fruit flies. Had odd smell, and just felt old and run down.
The staff is super nice and the location is very convenient.
展开
酒店回复: Dear Customer, Your feedback is shared with housekeeping staff. I would welcome your next visit to us.
1.0分
其他
展开
Very poor choice
Very poorly maintained. Felt dirty and shabby. My wife refused to stay there it was so distasteful. No redeeming qualities whatsoever. And in addition it was very close to the train tracks with freight trains running in rapid succession.
展开
酒店回复: Dear Customer, We just took over the hotel recently. Working day and night for some changes as we feel appropriate. Unfortunately we cannot change the location from nearby railway line
1.0分
其他
展开
The room was dirty, and had not been cleaned since the last occupant at the advertised check-in time of 3:00. The curtain and air conditioner had mildew or mold on them. The sheets weren’t tucked in tight and had yellow stains under the pillows, making us wonder if they had been changed at all. Also, the room smelled of bug spray. We did not end up staying there, although the manager and staff were very nice anddid offer us a different room.
展开
酒店回复: We take our customer feedback seriously and work with in house staff ensuring improvement. Please give us a chance with an unannounced stay in future.
5.0分
其他
Room was clean and quiet. Breakfast options were good. Staff was pleasant and helpful.
展开
酒店回复: Dear Janice, Nothing is more fulfilling than a satisfied customer feedback. On behalf of our staff, I appreciate it. Looking forward to serve you again.
4.0分
家庭亲子
展开
The room was clean but it was very small. The sink was separate from the shower & toilet.
The breakfast was just ok. Not a large selection compared to other Comfort Inns that I have stayed at.
展开
酒店回复: Carolyn, Thank you for taking time to provide feedback. Some rooms have different lay out since this hotel was built. In future when you check in please ask for a room of your preference.
4.0分
其他
展开
Bad carpet, good bed.
Room carpet was stained, looked dirty and old. Bed was clean & comfortable. Liked the white comforter - was easy top see dirt or stains on it(saw none). No bedbugs or dirt seen under mattress edges. Sink countertop looked clean, as did shower stall(didn't use it).
展开
酒店回复: Hi Diane, Thank you for the feedback. We just took over the hotel and working toward improvements in various areas.
2.0分
家庭亲子
展开
The location was ideal - that's the one thing this hotel has going for it. We attended an event on campus, and it was conveniently located across from the NIU stadium. However, we stayed on the first floor and our curtains were broken, so we were unable to close them and we spent the entire night flooded with lights from the building's exterior. The faucet's hot water didn't work, and the shower drain was missing its plug. I understand wear and tear and we didn't expect luxury. The deal breaker, though, was a safety issue. We returned from our event late at night and nobody was staffing the front desk. A man solicited my daughter and me in the lobby and we had to walk past him to reach our room. All in all this stay was an unnerving experience.
展开
酒店回复: Dear Valued Customer, Thank you for the feedback. We will work promptly on your concern for improvement.
3.0分
家庭亲子
展开
For the price it was ok. Beds were clean. However we checked in with 4 adults 1 child in a suite with 3 beds, 2 had linens, there was only 2 towels. Luckily we had beach towels and extra blankets for the child. Front desk was very friendly and breakfast was on par with other hotels. 1 night we could be ok.
好的
Breakfast was decent
Room was clean.
Very close to niu stadium
Staff could have been friendlier at front desk
Room was overrun by fruit flies. Had odd smell, and just felt old and run down.
The staff is super nice and the location is very convenient.
Very poor choice
Very poorly maintained. Felt dirty and shabby. My wife refused to stay there it was so distasteful. No redeeming qualities whatsoever. And in addition it was very close to the train tracks with freight trains running in rapid succession.
The room was dirty, and had not been cleaned since the last occupant at the advertised check-in time of 3:00. The curtain and air conditioner had mildew or mold on them. The sheets weren’t tucked in tight and had yellow stains under the pillows, making us wonder if they had been changed at all. Also, the room smelled of bug spray. We did not end up staying there, although the manager and staff were very nice anddid offer us a different room.
Room was clean and quiet. Breakfast options were good. Staff was pleasant and helpful.
The room was clean but it was very small. The sink was separate from the shower & toilet.
The breakfast was just ok. Not a large selection compared to other Comfort Inns that I have stayed at.
Bad carpet, good bed.
Room carpet was stained, looked dirty and old. Bed was clean & comfortable. Liked the white comforter - was easy top see dirt or stains on it(saw none). No bedbugs or dirt seen under mattress edges. Sink countertop looked clean, as did shower stall(didn't use it).
The location was ideal - that's the one thing this hotel has going for it. We attended an event on campus, and it was conveniently located across from the NIU stadium. However, we stayed on the first floor and our curtains were broken, so we were unable to close them and we spent the entire night flooded with lights from the building's exterior. The faucet's hot water didn't work, and the shower drain was missing its plug. I understand wear and tear and we didn't expect luxury. The deal breaker, though, was a safety issue. We returned from our event late at night and nobody was staffing the front desk. A man solicited my daughter and me in the lobby and we had to walk past him to reach our room. All in all this stay was an unnerving experience.
For the price it was ok. Beds were clean. However we checked in with 4 adults 1 child in a suite with 3 beds, 2 had linens, there was only 2 towels. Luckily we had beach towels and extra blankets for the child. Front desk was very friendly and breakfast was on par with other hotels. 1 night we could be ok.