酒店回复: Dear Jeff,We thank you for sharing your feedback, and we are truly sorry to learn of the challenges experienced in securing your reservation. We appreciate the kind words noting the efforts provided by Pablo and we once again regret that we were unable to do more. We thank you once more and we hope to one day have the chance to provide you with the treasured memories we are known to create. All the best,The Royal Sonesta Chase Park Plaza Hotel
酒店回复: Dear Jeff,It was a pleasure to serve as your home away from home, and we thank you for taking the time to share your review. We are delighted to learn that your overall experience was well enjoyed, though we do apologize for the linen concerns noted within your review. Washing machines are sometimes known to cause this problem, and we’ll be auditing our towels this week to ensure any damaged items are removed from our active inventory.We thank you once more, and we look forward to shining even brighter upon your return. Warm regards,The Royal Sonesta Chase Park Plaza Hotel
酒店回复: Hello Tammy,While we trust that the spaciousness of the accommodations made relaxation a breeze and are happy to read that you loved the convenience of our central address, we are disheartened to learn that ambient sound from outside of our property prevented you from fully enjoying the stay. Thank you for sharing this feedback with us and we hope to win your heart in full the next time you are int he city. All the best,Royal Sonesta New Orleans
酒店回复: Dear Zhonghong,We thank you for your review and for allowing us the chance to restore your confidence in our team. We are thrilled to learn that Miss Yu was able to quickly resolve any initial concerns, and we will ensure your kind words are celebrated with her and the rest of our team. We trust you are looking forward to your return just as much as we are, and we invite you to be in touch if we can assist in making those plans.Warm regards,The Royal Sonesta Chase Park Plaza Hotel
酒店回复: Dear Penelope, We thank you for joining us and for sharing your review. While we’re thrilled to learn that the early check was much appreciated, we do apologize for the troubles had during your visit. In an effort to be environmentally conscious, our thermostats are motion activated and otherwise set to the default setting. We apologize if this caused any discomfort, and we’ll have our engineering team inspect this, as well as the broken fuses again.We regret that the gestures provided by our team fell short in showcasing our desire to make things right and we hope you’ll provide us another chance to shine as we’d like nothing more than an opportunity to provide you with the treasured Royal Sonesta experiences for which we are known. Until then.Warm regards,The Royal Sonesta Chase Park Plaza Hotel
酒店回复: Dear Guest,Greetings from St. Louis. We thank you for choosing to spend your time with us and for sharing your review. We apologize again for unexpected power outage, and we hope you found comfort in knowing that our team, as well as the local power company were working round the clock to restore service and ensure our guests felt safe and secure. We are pleased to report that power was restored by 3:30 am, though we once again apologize for the inconvenience. We understand your recent visit fell a bit short though we look forward to restoring your trust in us the next time we see you. Please do join us again. Until then.Warm regards,The Royal Sonesta Chase Park Plaza Hotel
酒店回复: Dear Kathy,Greetings to you and yours and thank you for sharing your review. We were thrilled to welcome you and tickled to read that we hit the mark for your son by having his favorite movie as one of the featured films. We appreciate you’re your added feedback and understanding, and on behalf of all of us, we encourage you to visit again just as soon as you can.Warm regards,The Royal Sonesta Chase Park Plaza Hotel
5.0分
家庭亲子
原文
翻译提供方：Google
员工很棒
餐饮很棒
房间宽敞、干净，床也很舒服。
我唯一的抱怨是没有步入式淋浴间。
展开
酒店回复: Greetings John,We are thrilled that your stay in St. Louis was nothing short of perfection and that you especially appreciated the comfort and cleanliness of our property. Your added feedback is also appreciated and we look forward to sharing another exceptional visit with you the next time you are in the city. Warm regards,The Royal Sonesta Chase Park Plaza
体验和感觉都挺好
第二次入住，就在公园附近，老式建筑的酒店，保养极佳，酒店房间靓。
搞砸了就别再依赖自动评价了——打电话！
我们没能住在这里，RSCPP 的 Pablo 人很棒，但前台离我们太远了。
你根本没听。********** 搞砸了预订，没告诉我们就取消了。我们不得不换了一家酒店，错过了与家人共度的宝贵时光。在电话里和 ********** 等了 30 多分钟，只拿到了 100 美元的可怜抵用金。我的时间比这宝贵得多。
简直荒唐。如果你介意的话，请拨打 949.355.4950 给我，退还我的周末费用。
我们住得很愉快，但是……
我们住得很愉快，但是马桶离地面太低了，我们自己处理了这个问题。而且，两天前用“干净”的毛巾擦干后，一位住客发现他用过的毛巾上有棕色污渍。这让我们非常恶心。
房间非常宽敞。我们感觉空调效果不太好，所以晚上在单独的卧室里很热。我们房间旁边有一栋楼正在施工，噪音很大，早上7点就开始了。我们推着行李车上楼，但实际上我们的房间要上几级台阶，而且没有坡道，所以我们没法把车推到门口，只能把车留下，自己把行李拿上去。酒店附近有很多餐厅和购物中心，这点很不错。自助停车也很方便。
谢谢前台余小姐
很棒的体验，入住体验很棒。一开始遇到了一些问题。前台代表余小姐帮忙解决了所有问题，把负面情绪转化为积极情绪。总的来说，在这家酒店度过了非常愉快的四天。
写这篇评论让我非常难过。酒店太漂亮了。入住期间最棒的是他们允许我提前入住，之后其他一切都变糟了，房间很热。我一度向前台投诉无数次，房间里温度高达74华氏度（约23摄氏度），他们派人来维修，但什么也没改变。第二天我离开时，他们又送来了风扇，真是难以置信，每晚450美元，房间仍然很热，我吹头发的时候，卧室里的保险丝烧了三次。整整48小时。我真想忘掉这件事。
他们确实提出可以抵扣我一晚的费用，但这真的没用，我睡觉的时候房间很热，还要等三次保险丝重置。
酒店很老旧，地理位置优越，非常安全
对我来说简直是噩梦
停电了一整晚。
我4月5日入住期间，停电了一整晚，所以我不得不睡在一个没有电的房间里，无法给设备充电，也看不到房间里的东西在哪里，而且也没有人接待我。他们告诉我必须等到第二天，但接待我的人并没有提供什么帮助。毁了我的旅程。
这房子真漂亮，我儿子的电影在他们的影院放映，太棒了！唯一的缺点是泳池对面的起重机和施工现场很吵，但无法避免！
员工很棒
餐饮很棒
房间宽敞、干净，床也很舒服。
我唯一的抱怨是没有步入式淋浴间。