酒店回复: Dear Guest,We sincerely apologize for the experience you described. This is not the standard we aim for, and we are truly sorry for the cleanliness issues you encountered. Your feedback is crucial, and we will address these concerns with our team immediately to ensure improvements. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
房间不太干净。床单上到处都是头发，被子上也有一些污渍。浴室也不太干净，马桶堵塞了。而且床似乎也坏了
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酒店回复: Dear Mark,Thank you for your feedback, Mark. We're very sorry for the cleanliness and maintenance issues you encountered. This isn’t the experience we want for our guests. We've shared your comments with our team to address them right away to prevent future occurrences.Sincerely, Hotel Manager
酒店回复: Dear Marie-Andray,We are deeply sorry to hear about your disappointing experience during your recent stay. The conditions you described are far below our standards, and we sincerely apologize for the issues you encountered with cleanliness, the state of the furnishings, and the air conditioning noise. We take these concerns very seriously and will be conducting a thorough investigation to address each of these points with our housekeeping and maintenance teams. Ensuring our guests have a comfortable and pleasant stay is our top priority, and we clearly fell short in your case. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
房间不干净，地板到处都是粘糊糊的。浴室毛巾有污渍。空调不太好用，床也很陈旧。
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酒店回复: Dear Annie,Thank you for sharing your concerns about your recent stay. We sincerely apologize for the cleanliness issues, including the sticky floors and stained towels, as well as the malfunctioning air conditioning and outdated beds. Your feedback is crucial in helping us identify areas for improvement. We are committed to providing a comfortable and pleasant environment for our guests, and we will address these matters with our team immediately. We hope to have the opportunity to serve you better in the future. Thank you!Sincerely, Hotel Manager
1.0分
朋友出游
原文
翻译提供方：Google
房间很脏。外面和酒店里都很吵。
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酒店回复: Dear Melissa,We apologize for the inconvenience you experienced during your stay. Your feedback regarding cleanliness and noise disturbances is concerning and will be addressed with our housekeeping and management teams immediately. We strive to provide a comfortable and peaceful environment for all our guests, and we regret falling short of this standard. Please allow us the opportunity to make it right on your next visit.Sincerely, Hotel Manager
3.0分
其他
原文
翻译提供方：Google
坏的
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Kevin,Thank you for your thoughtful feedback and the 4-star rating! We're pleased to hear that you enjoyed your stay overall. Your input is valuable, and we will use it to enhance our services further. We look forward to the opportunity to host you again and provide an even better experience. Safe travels!Sincerely, Hotel Manager
2.0分
家庭亲子
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I took a bath and paint was peeling off and floating around in the tub. They supplied one bath towel so I had to go to the front desk to get more and all they gave me was a bath towel that felt like sandpaper, and a bath mat. No hand towels no wash cloth. The hotel has a significant amount of guests who live there and we were put across the hall from a mentally ill person who was in the hallway screaming for several hours with what sounded like a toddler screaming back.
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酒店回复: Dear Guest,Thank you for sharing your experience in detail. Your feedback is very important and has been shared with our management team for immediate review. We are addressing the maintenance and linen concerns you mentioned and will work closely with staff to ensure a more comfortable and peaceful environment for all guests in the future.Sincerely, Hotel Manager
1.0分
商务出差
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The room was extremely dirty, food left in the refrigerator from previous guests, hair and dirt in the bathroom and on the floors, towels and microwave were filthy, sheets and furniture had burn holes, ac was missing the front venting so you could see right inside of it. We ended sleeping in the car in the parking lot.
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酒店回复: Dear Guest,We appreciate you taking the time to share your experience, and we sincerely regret the condition of the room you encountered. Cleanliness and guest comfort are our top priorities, and your comments have been shared with management and housekeeping for immediate corrective action. We are taking steps to ensure proper inspections and higher standards moving forward.Sincerely, Hotel Manager
3.0分
其他
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OK for one night stay. Watch your six.
The bathroom door was broken near the floor. The security chain was broken and didn’t work. There was blood on the walls. No breakfast just coffee. Lotta strange characters hanging out.
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酒店回复: Dear Guest,We sincerely apologize that your stay did not meet expectations. Your feedback regarding room maintenance, security issues, cleanliness, and overall environment is taken very seriously and will be reviewed with our team. We regret the negative experience you had and appreciate you bringing these concerns to our attention.Sincerely, Hotel Manager
太恶心了，真希望来之前先看看评论。枕头上全是污渍，房间脏得要命，淋浴间里到处都是头发，整个地方都弥漫着烟味。再也不来了。
房间不太干净。床单上到处都是头发，被子上也有一些污渍。浴室也不太干净，马桶堵塞了。而且床似乎也坏了
我从来没有见过这么脏的房间……墙壁上到处都是灰尘和污渍。 床罩看起来更像是旧桌布，而且也很脏。 家具也被弄脏了。 更不用说烟味了，甚至连我放在行李箱里出去的衣服都弥漫着烟味，我没有穿，但我必须回家洗一次……空调也发出很大的噪音！便宜但避免...
房间不干净，地板到处都是粘糊糊的。浴室毛巾有污渍。空调不太好用，床也很陈旧。
房间很脏。外面和酒店里都很吵。
坏的
好的
I took a bath and paint was peeling off and floating around in the tub. They supplied one bath towel so I had to go to the front desk to get more and all they gave me was a bath towel that felt like sandpaper, and a bath mat. No hand towels no wash cloth. The hotel has a significant amount of guests who live there and we were put across the hall from a mentally ill person who was in the hallway screaming for several hours with what sounded like a toddler screaming back.
The room was extremely dirty, food left in the refrigerator from previous guests, hair and dirt in the bathroom and on the floors, towels and microwave were filthy, sheets and furniture had burn holes, ac was missing the front venting so you could see right inside of it. We ended sleeping in the car in the parking lot.
OK for one night stay. Watch your six.
The bathroom door was broken near the floor. The security chain was broken and didn’t work. There was blood on the walls. No breakfast just coffee. Lotta strange characters hanging out.