酒店回复: Dear Guest,We sincerely apologize for the experience you described. This is not the standard we aim for, and we are truly sorry for the cleanliness issues you encountered. Your feedback is crucial, and we will address these concerns with our team immediately to ensure improvements. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Manager

酒店回复: Dear Mark,Thank you for your feedback, Mark. We're very sorry for the cleanliness and maintenance issues you encountered. This isn’t the experience we want for our guests. We've shared your comments with our team to address them right away to prevent future occurrences.Sincerely, Hotel Manager

酒店回复: Dear Marie-Andray,We are deeply sorry to hear about your disappointing experience during your recent stay. The conditions you described are far below our standards, and we sincerely apologize for the issues you encountered with cleanliness, the state of the furnishings, and the air conditioning noise. We take these concerns very seriously and will be conducting a thorough investigation to address each of these points with our housekeeping and maintenance teams. Ensuring our guests have a comfortable and pleasant stay is our top priority, and we clearly fell short in your case. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Sincerely, Hotel Manager

酒店回复: Dear Annie,Thank you for sharing your concerns about your recent stay. We sincerely apologize for the cleanliness issues, including the sticky floors and stained towels, as well as the malfunctioning air conditioning and outdated beds. Your feedback is crucial in helping us identify areas for improvement. We are committed to providing a comfortable and pleasant environment for our guests, and we will address these matters with our team immediately. We hope to have the opportunity to serve you better in the future. Thank you!Sincerely, Hotel Manager

酒店回复: Dear Melissa,We apologize for the inconvenience you experienced during your stay. Your feedback regarding cleanliness and noise disturbances is concerning and will be addressed with our housekeeping and management teams immediately. We strive to provide a comfortable and peaceful environment for all our guests, and we regret falling short of this standard. Please allow us the opportunity to make it right on your next visit.Sincerely, Hotel Manager

酒店回复: Dear Kevin,Thank you for your thoughtful feedback and the 4-star rating! We're pleased to hear that you enjoyed your stay overall. Your input is valuable, and we will use it to enhance our services further. We look forward to the opportunity to host you again and provide an even better experience. Safe travels!Sincerely, Hotel Manager

酒店回复: Dear Guest,Thank you for taking the time to share your experience. Your detailed observations are valuable and will be shared with our team to strengthen our housekeeping consistency and overall guest support. We appreciate your perspective, as it helps guide improvements that create a more comfortable and dependable stay for future visits.Sincerely, Hotel Manager

酒店回复: Dear Guest,We appreciate your feedback and are sorry to hear about the condition of your room. Cleanliness is a top priority, and your comments have been shared with our housekeeping team for immediate review and corrective action. We value your input as we work to ensure a cleaner, more comfortable stay for all guests.Sincerely, Hotel Manager

酒店回复: Dear Guest,We appreciate you taking the time to share your feedback. Cleanliness and comfort are very important to us, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to improving our standards and creating a fresher, more welcoming environment for every guest.Sincerely, Hotel Manager