酒店回复: Dear Hiroshi,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE - AIRPORT regarding the cleanliness and renovation. I do apologize for the condition of the toilet you described along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
5.0分
商务出差
原文
翻译提供方：Google
酒店很好，很干净，目的是休息没有问题
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酒店回复: Thank you for your kind words! We're thrilled to hear that you found the hotel clean and comfortable, and that it met your needs for a relaxing stay. We truly appreciate your feedback and hope to welcome you back soon for another smooth and restful experience.
1.0分
其他
原文
翻译提供方：Google
由于航班时刻表有变，我紧急预订了机票。
和图片相差太大，而且参观不能用卡。
房间条件最差，浴室里有很多霉菌和气味。
吹风机坏了，没有冰箱。
太糟糕了。
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酒店回复: we are sorry to hear, we just tried searching your name in our system but was not able to find it so that we could take a look into this matter, if you could please send us a private message to give us the date and room that you stayed in so that we can look into this matter
1.0分
其他
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I paid for a King size bed and when I checked in, they said it wasn’t available. Completely unacceptable. Area isn’t safe. Sketchy people walking around and knocking on doors. Trash outside stacked next to the cans. Back parking lot is very sketchy. People doing weird stuff which I won’t go into details. Couldn’t sleep at all due to safety issues. Toilet didn’t flush properly. It was the worst Red Roof Inn I have stayed in. Will never stay here again.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - Airport. I understand your concerns regarding the safety of the area, toilet concern and the conditions in the parking lot.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
Then there was an intruder in the room the owner is holding me responsible for the damage done. This has been a nightmare.
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酒店回复: Thank you for taking the time to share your feedback. We do ask that all reviews remain factual and accurate. There was no intruder in your room as mentioned. During your stay, it was observed that multiple unauthorized individuals were allowed into your room, and there were several incidents of loud disturbances that affected other guests.When management responded to a complaint, you apologized, but damage to the room had already occurred. You also confirmed that the damage resulted from an altercation involving one of your guests.On November 13, 2025, due to ongoing disturbances and multiple policy violations, management made the decision not to extend your stay. At that time, several unregistered individuals were found in and around the room and were asked to leave the property.We take the safety and comfort of all our guests very seriously and strive to maintain a quiet, respectful environment at all times.
1.0分
其他
There was no hot water, the sink was clogged and part of the hotel is abandoned, people outside all hours of the night
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酒店回复: Thank you for your feedback. We are sorry to hear that your sink was clogged, but had this been brought to the front desk during your stay, we could have had it addressed promptly.We also want to clarify that hot water is available in all rooms throughout the building, and we are unsure why you experienced an issue.Regarding the building you mentioned as “abandoned,” it does not belong to the hotel, and unfortunately, we have no control over it.We appreciate your comments and hope to have the opportunity to better serve you in the future.
4.0分
其他
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My flight was cancelled and I was so grateful for how easy it was to book a room and how quickly the shuttle arrived to pick me up. Compared to the price of nearby hotels, this was a bargain for exactly what I needed. Everyone was very helpful and courteous.
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that we could make your travel situation a little easier and that our shuttle and staff were able to help. It’s wonderful to know that you found your stay convenient and a great value. We truly appreciate your feedback and hope to welcome you back anytime!
1.0分
其他
Stains on the sheets. Towels are def worn out. Staff super unfriendly, unhappy and straight up rude
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Charlotte - Airport. I am deeply sorry to hear about the concerns you encountered during your stay. We strive to provide a comfortable and welcoming environment, and it's clear we fell short. I sincerely apologize for the state of the sheets, the condition of the towels, and the interaction you had with our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JohnRed Roof Management RediResponse Specialist
酒店很好，员工也很友善。
无烟房间有烟味。
描述 Reyes 24 小时开放，但实际上不是 24 小时，班车从早上 7 点开始
房间已经重新装修过，很漂亮。厕所和浴室看起来有点陈旧。我要求在办理入住手续之前将行李留在身边，但不幸的是，由于公司政策，我无法这样做。
酒店很好，很干净，目的是休息没有问题
由于航班时刻表有变，我紧急预订了机票。
和图片相差太大，而且参观不能用卡。
房间条件最差，浴室里有很多霉菌和气味。
吹风机坏了，没有冰箱。
太糟糕了。
I paid for a King size bed and when I checked in, they said it wasn’t available. Completely unacceptable. Area isn’t safe. Sketchy people walking around and knocking on doors. Trash outside stacked next to the cans. Back parking lot is very sketchy. People doing weird stuff which I won’t go into details. Couldn’t sleep at all due to safety issues. Toilet didn’t flush properly. It was the worst Red Roof Inn I have stayed in. Will never stay here again.
Then there was an intruder in the room the owner is holding me responsible for the damage done. This has been a nightmare.
There was no hot water, the sink was clogged and part of the hotel is abandoned, people outside all hours of the night
My flight was cancelled and I was so grateful for how easy it was to book a room and how quickly the shuttle arrived to pick me up. Compared to the price of nearby hotels, this was a bargain for exactly what I needed. Everyone was very helpful and courteous.
Stains on the sheets. Towels are def worn out. Staff super unfriendly, unhappy and straight up rude