酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay, especially regarding pests and the condition of the furniture. This is not the standard we aim to provide, and we will be addressing these matters with our housekeeping and maintenance teams immediately. We also appreciate your feedback on the neighborhood and understand how this may have impacted your overall impression. Your comments are valuable to us as we continue working to improve both our property and guest experience.
酒店回复: Thank you for your kind feedback! We're glad you enjoyed your overnight stay, especially the clean room and good breakfast. We appreciate your note about the outdoor area and will make sure it’s addressed. We hope to welcome you back again soon!
5.0分
家庭亲子
原文
翻译提供方：Google
很棒的酒店！
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酒店回复: Thank you for taking the time to share your experience after staying with us at Best Western in RockHill. I will be sure to share your review with our staff, who work hard to make sure you have a greatstay. We look forward to serving you again in the future. We are glad to hear you had a great stay withus, we look forward to serving you again in the future
3.0分
其他
Stayed for 4 nights and despite leaving sign out for room service it wasn’t until the last night after requesting it at the service counter did I get it
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the delay in receiving housekeeping service during your stay. This isn’t the level of service we aim to provide, and we’ll be addressing this with our team to ensure it doesn’t happen again. We appreciate your patience and hope to have the chance to provide a smoother experience on your next visit.
5.0分
情侣出游
We were pleased with the convenience of the location to the I-77 and also to Aldi to pick up food and beverage items for our drive
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酒店回复: Thank you for your perfect 10/10 rating! We’re so pleased to know that you enjoyed the convenience of our location near I-77 and nearby stores like Aldi — it’s always nice to make travel days a little easier. We’re also happy that your stay met your expectations in comfort and value. We truly appreciate your kind words and look forward to welcoming you back for another pleasant stay soon!
吃得还行吧，
非常喜欢复合地板，感觉干净多了。
浴室里墙上的洗漱用品分装器很不错。
床和枕头都非常舒服。
早餐选择很多，很丰盛。
员工态度很好，令人愉快。
这家酒店位于一个令人作呕的 ********* 区域。房间很干净，工作人员超级好。永远不会仅仅因为位置而推荐。至少可以说很可怕
我的房间里虫子成灾了。我坐在桌边的时候弄死了几只果蝇大小的虫子。醒来后，我还发现拖鞋上和行李箱上各有一只蜘蛛。周围环境看起来也相当糟糕。房间本身还不错，除了桌椅垫因为年代久远而出现了几处裂缝。如果房间位于一个环境好一点的街区，比如下一个南边出口，我会推荐这家酒店，但我建议选择环境好一点的酒店。
这家酒店是我住过的最干净、最安全、交通最便捷的酒店，而且热早餐也是我住过的所有酒店中最棒的。价格只是我平时住宿费的一半，却能享受到如此优质的服务。
Shantel 真是太棒了。她整个周末都在工作，并且满足了我们所有的需求。让我们的入住体验无比愉快。
住宿的好地方。酒店干净，房间舒适，早餐也不错。室外区域还可以，但草坪应该修剪一下。
很棒的酒店！
Stayed for 4 nights and despite leaving sign out for room service it wasn’t until the last night after requesting it at the service counter did I get it
We were pleased with the convenience of the location to the I-77 and also to Aldi to pick up food and beverage items for our drive