Stayed here for one night and had another night booked. Ended up leaving to get food and came back and there was a roach on the counter. Called the front desk and he came and told us it was the only roach and he could only give us a 50% refund. When he was walking off he was mad and spitting.
4.0分
商务出差
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Best safe hotel for the price and location. I’ve been staying here for years. Front seat and housekeeping staff is amazing!!! I was disappointed how the shut hotel down for months to help out with fema. I wished they left a section of rooms open for regular guest. That really put me in a bind with a hotel that was decent to stay. I mean I worked only 5 minutes away . All other hotel by my job wasn’t up to par !! And wasn’t clean and safe!! Finally they r opening back up but it wasn’t really as packed as it was okay when I stayed. I liked upstairs but was only given downstairs but I can tell upstairs was open because curtains was open. I was given a handicap room and fridge didn’t work well. And that’s a first for me at this hotel. No freezer for my lunch ice packs . But I would stay again
5.0分
其他
Front desk is very helpful Housekeeping is awesomeness the near future and will be staying here again
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酒店回复: We are delighted to hear that you found our front desk team to be helpful and our housekeeping staff to be awesome. Your positive feedback is greatly appreciated and we look forward to welcoming you back for another enjoyable stay in the future.
3.0分
其他
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Great CLEAN rooms & Comfy beds, but this is definitely NOT a family hotel. Did not provide me a 1st floor room although I requested and they were available due to my back issues. No elevator. Breakfast mediocre.
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酒店回复: Dear Chasity V, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, and comfortable experience. We do apologize if you did not enjoy the breakfast that we have served. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5.0分
独自旅行
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All room clean and service is good and has big truck parking and room has microwave freeze and toilet is very clean And area is too good no noise aroind one can sleep peacefully........ I love to come one again Again Again and again...... The hotel is close to downtown Galleria Airport Its relly Quick to reach places
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酒店回复: Hi parishp2024, Thank you for your kind comments and 5 star rating! It is great to hear how you have loved our clean and comfortable rooms and our location was ideal for you. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such a goal gives us great joy. Once again, thank you for your patronage and we hope to see you on your next visit!
5.0分
情侣出游
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This hotel is very clean and staff is super nice. Beds were very comfortable. The room has mini-fridge and microwave. I think being clean is most important and the room was super clean. I would recommend this hotel and it is very close to everything. The hotel off 610 Loop so can reach Reliant Stadium, galleria, downtown, heights and airport really quick.
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酒店回复: Hi nehad715, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Once again, thank you for your recommendation and we look forward to seeing you again!
Stayed here for one night and had another night booked. Ended up leaving to get food and came back and there was a roach on the counter. Called the front desk and he came and told us it was the only roach and he could only give us a 50% refund. When he was walking off he was mad and spitting.
Best safe hotel for the price and location. I’ve been staying here for years. Front seat and housekeeping staff is amazing!!! I was disappointed how the shut hotel down for months to help out with fema. I wished they left a section of rooms open for regular guest. That really put me in a bind with a hotel that was decent to stay. I mean I worked only 5 minutes away . All other hotel by my job wasn’t up to par !! And wasn’t clean and safe!! Finally they r opening back up but it wasn’t really as packed as it was okay when I stayed. I liked upstairs but was only given downstairs but I can tell upstairs was open because curtains was open. I was given a handicap room and fridge didn’t work well. And that’s a first for me at this hotel. No freezer for my lunch ice packs . But I would stay again
Front desk is very helpful Housekeeping is awesomeness the near future and will be staying here again
Great CLEAN rooms & Comfy beds, but this is definitely NOT a family hotel. Did not provide me a 1st floor room although I requested and they were available due to my back issues. No elevator. Breakfast mediocre.
All room clean and service is good and has big truck parking and room has microwave freeze and toilet is very clean And area is too good no noise aroind one can sleep peacefully........ I love to come one again Again Again and again...... The hotel is close to downtown Galleria Airport Its relly Quick to reach places
This hotel is very clean and staff is super nice. Beds were very comfortable. The room has mini-fridge and microwave. I think being clean is most important and the room was super clean. I would recommend this hotel and it is very close to everything. The hotel off 610 Loop so can reach Reliant Stadium, galleria, downtown, heights and airport really quick.