酒店回复: Dear Guest,A heartfelt thank-you for your wonderful review!We are delighted to know that you thoroughly enjoyed your stay with us, the quality of our services, and the unique charm of our estate perched on the hills of the Luberon.Your special mention of our teams truly touches us — their attention to detail and genuine care for our guests’ well-being lie at the very heart of our hospitality philosophy.We sincerely look forward to welcoming you back very soon for another moment of relaxation and discovery in Provence.Warm regards,The Coquillade Provence Team
酒店回复: Dear Pierre,Thank you so much for your enthusiastic feedback. We’re truly delighted to hear that your stay offered you a genuine moment of peace and escape.It’s always a pleasure to welcome guests who are attuned to the unique spirit of our estate, the beauty of the surrounding landscapes, and the care shown by our team throughout their visit. You’ve captured perfectly what we believe defines the soul of Coquillade: a harmonious blend of nature, comfort, and warm hospitality.We would be thrilled to welcome you back for another Provençal getaway.Warm regards,The Coquillade Provence Team
酒店回复: Dear Larry,Thank you for your wonderful comment! We’re delighted that your stay at Coquillade Provence left such a strong impression on you.Your enthusiasm for the setting, the cuisine, our team, and the amenities truly means a lot to us. We would be thrilled to welcome you back to further explore the wonders of the Provençal countryside.See you soon,The Coquillade Provence Team
酒店回复: Dear Madam, We sincerely thank you for taking the time to share your feedback following your stay with us.We are truly touched that you appreciated the beauty of our property, the result of passionate and ongoing dedication. However, we deeply regret that we were not able to deliver the level of excellence you rightfully expected. Please be assured that your comments have been received with the utmost attention.We take your observations regarding the organization of our teams at the start of the season very much to heart, and we are making every effort to enhance the fluidity and quality of our service, in line with our standards of hospitality.As for the availability of our restaurant, we fully understand your disappointment, and we are already working to improve access to our dining spaces to better anticipate the expectations of each of our guests.We sincerely hope to have the honor of welcoming you again, so that we may offer you an experience that fully meets your expectations.With our warmest regards,The team at Coquillade Provence
酒店回复: Dear Julie,Thank you so much for your warm and thoughtful feedback. We are truly delighted to hear that you had an excellent stay with us at Coquillade Provence.Creating a relaxing and memorable escape for our guests is at the heart of everything we do, and your kind words are a wonderful reward for our team.We sincerely hope to have the pleasure of welcoming you back very soon for another peaceful and joyful moment in Provence.With our warmest regards,The Coquillade Provence Team
先说优点:酒店硬件还是不错的 整体装修风格偏法式乡村风 整体洁净程度比较高 房间很大 庄园内部很大 可以在里面散步 洗澡水很大 基本洗浴设施都很干净 离周边小镇开车都很方便 适合有车自驾的 买了酒店的红酒喝 目前喝了红酒还不错
缺点:酒店晚餐只有一个餐厅可以吃饭 如果有车 可以在周边小镇吃 我们吃了一餐晚饭 菜单选择不多 牛排选了今日厨师特选 要了五分熟 结果比七分熟还熟 有些部分 我当牛肉干吃了 点菜之前 我们要了免费的tap water 结果签帐的时候 tap water两瓶水收了10欧 我们问是什么钱 女服务员说是我们点水了 我们说要的是免费的 她就立刻去重新打账单了 这个操作让我们对这个酒店的信任度大打折扣 如果对欧洲旅行经验不丰富的朋友 女服务员难道打算骗到一个是一个?吃饭要多看账单 另外9月底蚊虫还是很多 基本不太能开门和开窗 我们第一晚就咬了好几口 酒店可以点蚊香 服务员也会建议去酒店商品店买喷雾
太棒的酒店!!!
员工非常可爱,
一切都很完美,
我们完全沉浸在幸福和关爱的氛围中。
强烈推荐!
这家酒店太棒了,简直是宁静祥和的绿洲!房间一流,餐饮极佳,酒单更是厚得像本百科全书!工作人员超级友善,总是面带微笑!无可挑剔!
庭院优美,维护良好。房间:一流——宽敞干净。所有团队(礼宾、前台、客房服务、酒吧和餐厅服务)的服务:一流。接待客人非常专业:他们能预见客人的每一个需求。客户至上:卓越。
度假村地理位置优越:坐落在山丘上,宛如普罗旺斯小村庄——一颗璀璨的宝石。它也是骑行、徒步和其他短途旅行的理想基地。
我们非常享受在科基拉德的住宿体验。酒店周围环绕着自家的葡萄园,营造出宁静祥和、风景如画的环境,仿佛置身世外桃源。每天早晨醒来,窗外的薰衣草花海和酒店壮丽的景色令人心旷神怡。
服务非常出色——在我们入住期间,他们热情友好、周到热情、乐于助人。酒店地理位置优越:环境安静祥和,驱车片刻即可到达几个充满特色和当地风情的迷人村庄。
科基拉德维护得非常漂亮,设计也经过精心设计。这里完美地融合了休闲、自然和奢华。我们期待着再次光临。
这真是太棒了!照片根本无法展现它的美。这里是理想的居所,可以欣赏法国乡村(酒庄)的风光。食物很棒,每个人都非常友好热情。设施(泳池/水疗中心)也非常棒,期待下次再来。
酒店环境优美,位置安静,有泳池和自行车。餐厅不错,只是装潢可以更现代一些。礼宾服务也不错。菜品品质不错,即使是意大利餐厅(除了甜点)的那不勒斯披萨也一样。缺点是很多细节问题,考虑到酒店的价格(旺季每晚800欧元),这些细节并不理想,例如:早餐包含鸡蛋和其他东西,需额外收费;即使房间有四张床,无论年龄大小,儿童每晚也要支付35欧元;到处都是缺乏经验的服务员;迷你吧的咖啡和其他饮品不补充;水瓶不补充;客房服务人员不会清空垃圾桶、更换毛巾或更换纸张;甜点里竟然有樱桃核;甚至连预制泳池马桶都让人惊讶,毕竟酒店的奢华程度令人咋舌。
奢华与轻松的完美平衡
如何才能在提供度假村所有奢华设施的同时,又兼顾真实与魅力?Coquillade Provence 做到了。我们在前往艾克斯的途中在这里住了两晚,非常满意,甚至想多住几天。酒店距离众多小镇仅 10-15 分钟路程,非常适合一日游探索该地区。回到酒店后,工作人员随时准备与您打招呼或提供服务,感觉非常亲切,服务周到。酒店拥有一个很棒的水疗中心,可无限次使用桑拿/蒸汽浴室。两个半奥林匹克标准的室外泳池,以及众多步行道和自行车道,可以欣赏到广阔的庭院和葡萄园。酒店就像一个隐藏着各种便利设施的小村庄。我非常喜欢这里丰富的艺术/建筑藏书。对于带孩子或不带孩子的家庭来说,这里都是一个完美的选择,这里有很多活动可以娱乐每个人,但又不失其魅力。
酒店很棒,但未能达到预期
酒店很棒,但员工和客户服务严重缺乏这种水准。也许是因为旺季才刚刚开始,员工似乎组织混乱,缺乏我们期望的细致和专业精神。此外,唯一一家供应晚餐的餐厅已经订满了,我们被告知可以去酒吧用餐,但那里只提供粗制滥造的小吃,这既不理想,也让人无法接受。
这家酒店真是太棒了。服务一流,房间漂亮,景色优美,设施一流。我在酒店内的Le Vignes餐厅有过一次不太愉快的体验,但酒店本身非常棒。