酒店回复: Hello Bob,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our staff and their commitment to service. Your observations about the condition of the hotel will be shared with management for their consideration as they work on ongoing improvements. We hope you will consider staying with a Wyndham property again in the future, where we strive to provide a more satisfying experience for all of our guests.
酒店回复: Hello Daniel,We appreciate you sharing your experience and understand how frustrating this situation must have been for you and your family. While we strive to meet our guests' expectations, we recognize that instances like these can lead to disappointment. Your feedback is important, and we will ensure it is directed to the appropriate teams for consideration in future operations. We hope you find a more suitable and reliable hotel experience in the future.
酒店回复: Hello Marc,Thank you for sharing your feedback. We appreciate your comments regarding the room accommodations and cleanliness, as well as the amenities provided. Our goal is to ensure a comfortable experience for all our guests, and your insights will be taken into account for future improvements. We hope you will consider staying with us again so we can provide you with the quality experience you deserve.
酒店回复: Hello Samuel,Merci d'avoir partagé vos préoccupations après votre séjour. La sécurité de nos clients est une priorité et nous apprécions votre remarque concernant la réponse du personnel lors de l'alarme. Nous prenons vos commentaires au sérieux et nous les partagerons avec la direction afin d'examiner nos procédures pour garantir la sécurité de tous nos invités. Votre retour est précieux pour nous aider à maintenir un environnement sûr et agréable.
2.0分
商务出差
原文
翻译提供方：Google
马桶太低，坐下时会晃动，淋浴太旧，尤其是淋浴龙头，电视不能正常工作
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酒店回复: Hello Rigoberto,Thank you for sharing your feedback. We appreciate your comments regarding the restroom facilities and shower equipment, as well as the TV issues. Your insights are valuable in helping us enhance our guest experience. We will certainly relay your observations to our management team for consideration. We hope you found other aspects of your stay enjoyable.
3.0分
家庭亲子
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The hotel itself could use some updating. The gym equipment was old and one large piece of equipment was completely broken - shouldnt even be in the room at that point as the cable was snapped. All the TV's throughout the building are very, very old and outdated. The furniture is very old as are the linens and lamps and just about everything. The staff is fantastic, though. The best part of the hotel is actually the bar/restaurant attached.
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酒店回复: Hello Jamie,Thank you for sharing your feedback. We appreciate your comments about our staff and the bar/restaurant, as they strive to provide a great experience. Your observations regarding the gym equipment and furnishings will be taken into account for our future improvement plans. We value your insights, as they help us enhance the guest experience at our hotel. We hope you'll consider staying with us again and enjoy the updates that are on the horizon.
1.0分
其他
Room was neglected, dirty, rust, built up filth, non draining tub, luke warm water. Absurd prices for the quality that is being put forward.
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酒店回复: Hello Ryan,Thank you for your feedback regarding your recent stay. We value your concerns about cleanliness and maintenance, as well as your comments on pricing. Your observations will be shared with the appropriate departments to ensure our standards are upheld. We appreciate you bringing these matters to our attention for future improvement.
比较整洁，设施完善
这是一次不错的体验。员工很友善，酒店也很干净。晚上稍微有点热。
地方偏僻，一般般
温德姆温盖特酒店
这家老酒店改名为温德姆酒店。员工竭尽全力让客人满意，但房间里的地毯很旧，走廊里的地毯也磨损严重。每晚要花300多美元住这种破烂酒店，简直太疯狂了。温德姆的品牌和这家酒店扯上关系简直是玷污了。
我提前六个月预订了演唱会的房间。温德姆酒店意识到不接受我的预订（以及其他许多人的预订）可以赚更多钱，所以没有通知任何人。结果一团糟。温德姆酒店只想多赚点钱。我再也不会住其他温德姆酒店了。而且*******到现在还没给我报销费用。真是令人失望，如果温德姆酒店能采取正确的措施，情况可能会好转。我们很多人在演唱会开始前几个小时就无处可去。有些人不得不睡在车里。为了给家人找个地方过夜，我不得不开了一个小时的车，朝着离家相反的方向走。做得更好！你们只是失去了很多顾客。
我们付了一张特大床，结果却只有一张双人床。淋浴太恶心了。水龙头松了。看来他们忘了给房间配备家具了。没有吹风机。我们住了一晚就搬走了。
夜里火警响了，大家都出去了，但我们没听到。我觉得员工应该去敲门，确保没人留宿。如果真的发生火灾，情况会非常危险。
马桶太低，坐下时会晃动，淋浴太旧，尤其是淋浴龙头，电视不能正常工作
The hotel itself could use some updating. The gym equipment was old and one large piece of equipment was completely broken - shouldnt even be in the room at that point as the cable was snapped. All the TV's throughout the building are very, very old and outdated. The furniture is very old as are the linens and lamps and just about everything. The staff is fantastic, though. The best part of the hotel is actually the bar/restaurant attached.
Room was neglected, dirty, rust, built up filth, non draining tub, luke warm water. Absurd prices for the quality that is being put forward.