酒店回复: Hello Bob,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about our staff and their commitment to service. Your observations about the condition of the hotel will be shared with management for their consideration as they work on ongoing improvements. We hope you will consider staying with a Wyndham property again in the future, where we strive to provide a more satisfying experience for all of our guests.
酒店回复: Hello Daniel,We appreciate you sharing your experience and understand how frustrating this situation must have been for you and your family. While we strive to meet our guests' expectations, we recognize that instances like these can lead to disappointment. Your feedback is important, and we will ensure it is directed to the appropriate teams for consideration in future operations. We hope you find a more suitable and reliable hotel experience in the future.
酒店回复: Hello jake,Thank you for sharing your experience. We understand how frustrating it can be to face such challenges, especially on a special occasion. Our goal is to provide guests with a seamless experience, and it's disheartening to hear about the issues you encountered with your reservation. While we cannot directly address the resolution you'd like, we encourage you to reach out to management with your feedback, as they are best positioned to address your concerns regarding the booking process. Thank you for your understanding.
酒店回复: Hello Marlene,Thank you for sharing your wonderful experience! We're thrilled to hear that Tracy, Christine, and Jo made such a positive impact on your stay, and that you appreciated the room layout and comfort of the bed. It’s fantastic to know you found great value during your time with us. We hope to welcome you back on your next visit to South Bend to create more memorable moments with us!
酒店回复: Hello Tara,Thank you for sharing your feedback. We take all guest comments seriously and are committed to enhancing our guest experience. Your observations regarding the bathroom condition and room assignments are certainly noted, and we will review your concerns with our team to ensure better communication and maintenance. We understand that reservation issues can be frustrating, especially during peak events, and we appreciate your understanding in this matter. Your insights are valuable as we strive to improve our services and facilities in the future.
酒店回复: Hello Marc,Thank you for sharing your feedback. We appreciate your comments regarding the room accommodations and cleanliness, as well as the amenities provided. Our goal is to ensure a comfortable experience for all our guests, and your insights will be taken into account for future improvements. We hope you will consider staying with us again so we can provide you with the quality experience you deserve.
酒店回复: Hello Kristopher,Thank you for sharing your experience. We understand the frustration of not having a room upon arrival, and we take guest feedback seriously. Please know that our processes are in place to ensure all reservations are handled fairly. We appreciate your comments and encourage you to reach out to management for further clarification on your experience.
酒店回复: Hello Samuel,Merci d'avoir partagé vos préoccupations après votre séjour. La sécurité de nos clients est une priorité et nous apprécions votre remarque concernant la réponse du personnel lors de l'alarme. Nous prenons vos commentaires au sérieux et nous les partagerons avec la direction afin d'examiner nos procédures pour garantir la sécurité de tous nos invités. Votre retour est précieux pour nous aider à maintenir un environnement sûr et agréable.
比较整洁，设施完善
这是一次不错的体验。员工很友善，酒店也很干净。晚上稍微有点热。
温德姆温盖特酒店
这家老酒店改名为温德姆酒店。员工竭尽全力让客人满意，但房间里的地毯很旧，走廊里的地毯也磨损严重。每晚要花300多美元住这种破烂酒店，简直太疯狂了。温德姆的品牌和这家酒店扯上关系简直是玷污了。
我提前六个月预订了演唱会的房间。温德姆酒店意识到不接受我的预订（以及其他许多人的预订）可以赚更多钱，所以没有通知任何人。结果一团糟。温德姆酒店只想多赚点钱。我再也不会住其他温德姆酒店了。而且*******到现在还没给我报销费用。真是令人失望，如果温德姆酒店能采取正确的措施，情况可能会好转。我们很多人在演唱会开始前几个小时就无处可去。有些人不得不睡在车里。为了给家人找个地方过夜，我不得不开了一个小时的车，朝着离家相反的方向走。做得更好！你们只是失去了很多顾客。
******** 彻底搞砸了我们的周末。唯一的解决办法是给 ******** 25 美元的抵用金。我们到酒店时告诉了他们我们的姓氏。******* 从未将我们的预订情况告知酒店。他们问我们是否预订了 2025 年 3 月，我们说是的，他们还说我们是至今仍遇到这种情况的几个人之一。我们花了一个小时与 ******* 的客服人员通电话，但他们在印第安纳州南本德找不到任何可以替代的酒店。******* 甚至在旅行前两天才发了确认预订的提醒。我们不得不在车里过夜，得到的只是退款。这完全不可接受。客服代表问我们是否想住在其他州。说实话，很难相信这种情况是真的，这可是提前五个月就计划好的，是为了我妻子的 40 岁生日。竟然提供 25 美元的抵用金，简直就是当头一棒。我们花了四个小时开车，还付了儿童保育费，******* 竟然连个合适的替代方案都没给我们。对我来说，这至少是1000美元的错误，我们应该在我们自己选择的城市预订一个周末的酒店，并由********来补偿。
我去过美国大部分州和20个国家。温德姆南本德酒店的员工非常出色。Tracy、Christine和Jo竭尽全力让我的住宿体验非常棒。谢谢。我喜欢全天候前台服务。房间布局合理，有很多工作空间和衣柜。床/床垫也很棒。总而言之……物超所值。
浴室里有股霉味。淋浴间的水泥浆发黑，有些地方似乎发霉了。空调每次启动都像喷气式飞机起飞一样，浴室里没有放洗漱用品的柜台。我们订的是特大床房，里面有两张全尺寸床。我们预订的客人的预订在丁香酒店被温盖特酒店收购后没有得到转移，由于巴黎圣母院正在举办音乐会，房间价格高得离谱，还得额外收费，我们试图帮他们换到其他酒店，结果体验很糟糕。
我们付了一张特大床，结果却只有一张双人床。淋浴太恶心了。水龙头松了。看来他们忘了给房间配备家具了。没有吹风机。我们住了一晚就搬走了。
我收到了确认号码和邮件，却没有房间。我怀疑是酒店因为我提前预订了更便宜的价格而取消了我的预订。非常失望，以后再也不会住这里了。
夜里火警响了，大家都出去了，但我们没听到。我觉得员工应该去敲门，确保没人留宿。如果真的发生火灾，情况会非常危险。