酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us. What you described is far from the level of service and comfort we aim to provide, and we sincerely apologize for the issues you encountered.Please know that your concerns about the condition of the room and the way you were treated by our staff are being taken very seriously. We are currently addressing these matters internally to ensure they are resolved and do not happen again. Your comments have been shared directly with management, and we will be taking the necessary steps to improve both our facilities and customer service.We understand your frustration and regret that we were not able to meet your expectations. While we cannot change what happened, we would welcome the opportunity to make things right. If you are open to it, please reach out to us directly at [hotel email or phone number], so we can discuss your experience further.
酒店回复: Thank you for bringing these concerns to our attention. I want to sincerely apologize for the unacceptable experience you described. What you encountered—stained linens, leftover towels, and a lack of courtesy from our staff—falls far below our standards and is not reflective of the service we strive to provide.I have already addressed this with both our housekeeping and front desk teams to ensure immediate corrective action. We deeply regret that your stay left such a negative impression and would appreciate the opportunity to make things right.If you're open to it, please feel free to reach out to me directly at [your contact info], so we can speak further about your experience.
3.0分
商务出差
原文
翻译提供方：Google
好的
1.0分
其他
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There were literally holes in the wall. No closet but a hanging rack hung half way over the bed. The bathroom laminate flooring had huge pits in it that were filled with dirt.There were blades of grass all over, so the room clearly had not been vacuumed in quite some time, and were very noticeable so it was a lack of effort on staff to maintain cleanliness. The room smelled of dampness/mildew.
2.0分
家庭亲子
Very outdated, stained dirt in bathroom floors and tub. Poor lighting overall. Will never stay again.
2.0分
其他
Bad check in experience, dirty bathroom floors, smells, holes in the wall, mold on the bathroom floor, overall feeling of filthy.
1.0分
其他
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The room was smelly dirty. The bathroom shower was covered in mildew. I had bugs crawl on me and nothing was done about it . Took the bug to the front desk . It should be shut down
2.0分
其他
Lost the game, bad hotel too.
One night stay for football game. Overpriced as all Manhattan hotels on game weekend. Old, musty conditions throughout building.
1.0分
情侣出游
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This is a less than one star property. We stayed 4 nights. While we asked at the front desk every day for fresh towels and for our trash to be taken out it was not done. No one came to our room, we had to empty our own trash and go up to the front desk and request fresh towels,coffee, cups, toliet paper. I walked down to the laundry and dropped our dirty towels in front of the door. Not a pleasant experience.
1.0分
情侣出游
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The room was so dusty. We pulled open the drapes to get some sun and the window was fully of cob webs. We complained and housekeeping came and cleaned out the window and noticed part of the window was missing. It was double so the outside was sealed. Also there was no bath mats. When I turned on the shower the handle fell out. I was able to manipulate the handle and complete my shower. I left the handle on the dresser when we left.
工作人员太粗鲁了！我们对房间有点担心。浴缸里发霉了，淋浴区有个洞，电话也坏了，空调也快要坏了。我去了办公室，前台那位粗鲁的黑发女士说她不在乎我们的住宿体验，如果我们不喜欢，可以离开。我让她退还我所有的钱，当然这是不可能的。我给他们的经理发了邮件，经理似乎对这个问题不以为然。我永远不会推荐住在那里。这是一家破旧的汽车旅馆。这是我住过的最差的速8汽车旅馆。
房间令人作呕，床和毛巾上都有污渍，工作人员非常粗鲁无礼。浴室地板上还有前一位客人留下的毛巾，浴缸也很脏。
好的
There were literally holes in the wall. No closet but a hanging rack hung half way over the bed. The bathroom laminate flooring had huge pits in it that were filled with dirt.There were blades of grass all over, so the room clearly had not been vacuumed in quite some time, and were very noticeable so it was a lack of effort on staff to maintain cleanliness. The room smelled of dampness/mildew.
Very outdated, stained dirt in bathroom floors and tub. Poor lighting overall. Will never stay again.
Bad check in experience, dirty bathroom floors, smells, holes in the wall, mold on the bathroom floor, overall feeling of filthy.
The room was smelly dirty. The bathroom shower was covered in mildew. I had bugs crawl on me and nothing was done about it . Took the bug to the front desk . It should be shut down
Lost the game, bad hotel too.
One night stay for football game. Overpriced as all Manhattan hotels on game weekend. Old, musty conditions throughout building.
This is a less than one star property. We stayed 4 nights. While we asked at the front desk every day for fresh towels and for our trash to be taken out it was not done. No one came to our room, we had to empty our own trash and go up to the front desk and request fresh towels,coffee, cups, toliet paper. I walked down to the laundry and dropped our dirty towels in front of the door. Not a pleasant experience.
The room was so dusty. We pulled open the drapes to get some sun and the window was fully of cob webs. We complained and housekeeping came and cleaned out the window and noticed part of the window was missing. It was double so the outside was sealed. Also there was no bath mats. When I turned on the shower the handle fell out. I was able to manipulate the handle and complete my shower. I left the handle on the dresser when we left.