酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Unfortunately, the television outage was due to a service interruption from Comcast that was beyond our direct control, and we were in contact with them throughout your stay to try to resolve the issue as quickly as possible. We understand how frustrating this must have been and regret that it impacted your experience.We also regret to hear about your interaction with our staff. Providing respectful and professional service to all our guests is a priority, and we will be addressing your concerns internally to ensure this does not happen again.We appreciate your feedback as it helps us improve, and we hope you will give us another opportunity in the future to provide you with a better stay.

酒店回复: Thank you for your feedback. We sincerely apologize for the experience you had during your stay. This is not the standard we strive to maintain, and we take your comments seriously. Cleanliness and hospitality are top priorities for us, and we will be investigating the concerns you've raised with our housekeeping and front desk teams. We appreciate you bringing this to our attention and will use your feedback to improve.

酒店回复: Thank you for sharing your feedback. We're truly sorry to hear about your experience and that the room did not meet your expectations. Cleanliness and comfort are top priorities for us, and it's clear we fell short during your stay.We take concerns like mould and room condition very seriously. Your comments have been shared with our housekeeping and maintenance teams for immediate investigation and corrective action. This is not the standard we aim to provide, and we regret any inconvenience caused.We appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.

酒店回复: Thank you so much for your wonderful review and recommendation! We’re delighted to hear you had an exceptional stay with us. Your kind words inspire our team to continue providing the best service possible. We look forward to welcoming you back soon!

酒店回复: Thank you so much for your perfect rating! We're thrilled to hear that you had a great stay with us. It was a pleasure hosting you, and we hope to welcome you back again soon!

酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced during your stay, especially concerning cleanliness. Please know that we take pest concerns very seriously — our pest control service has been notified and is addressing the problem immediately. We appreciate your feedback as it helps us improve our guest experience.

酒店回复: Thank you for your perfect rating and for sharing your experience! We’re glad to hear you enjoyed the comfort of our bedding, the TV selection, and your overall stay. We appreciate your feedback about the noise from the HVAC unit and the room walls — we’ll definitely look into ways to improve that for an even better stay next time. We look forward to welcoming you back soon!

酒店回复: Thank you for your perfect score! We’re delighted to hear that our team made your stay comfortable and memorable. Your kind words mean a lot to us. We truly appreciate your business and look forward to welcoming you back again soon!

酒店回复: Thank you for your wonderful 10/10 rating. We’re delighted to hear that you enjoyed a clean and comfortable stay, and that our staff made a friendly impression. Knowing you had a problem-free experience is the best reward for our team. We truly appreciate your support and look forward to welcoming you back again!