It was good. Only issues were only 1 small bar of soap for shower and sink. Plus door to toilet/shower couldn't be closed all the way.
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酒店回复: Hi Joseph,Thank you for your feedback. We’re glad you had a good stay overall and appreciate you letting us know about the soap and bathroom door. Your comments have been shared with management to help improve future visits. We look forward to welcoming you back for an even better experience.
4.0分
其他
Great stay other than not being able to take your breakfast out of the dining room. Four posted signs mean they mean business. 😂
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that you had a great stay and enjoyed your time at our hotel. We appreciate your comments regarding the breakfast policy, as we implement it to maintain a comfortable and organized dining experience for all our guests.We hope to welcome you back soon for another enjoyable stay!
3.0分
家庭亲子
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Parking was good. The hotel was right off the highway. So easy to access. The customer service is poor. The front desk person was arguing with a lady when i got there. Very unprofessional. When i ssked about it he was a little rude
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酒店回复: Hi,Thank you for your feedback. We’re glad you found our parking convenient and the location easy to access. However, I’m sorry to hear about the experience with our front desk staff — this is not the level of service we expect, and your comments have been shared with management for review.We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.
5.0分
情侣出游
Great front desk at our lste night check in, she was very pleasant and hummoured us late night travelers
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酒店回复: Thank you for your kind words about your recent stay. We’re delighted to hear that our front desk team made your late-night check-in pleasant and welcoming. It’s always our goal to provide a friendly smile and helpful service, no matter the hour.We look forward to hosting you again soon and making your next visit just as comfortable.
1.0分
其他
Within an hour of checking in, a mouse ran across the room.
I checked out. This is a human health concern.
The property won’t refund my two scheduled nights.
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the experience you encountered and understand the concern it caused. What you described is not the standard we strive to provide, and your feedback has been shared with our team so the matter can be addressed immediately.We regret that your stay was cut short under these circumstances, and we truly hope you might consider giving us another opportunity in the future to provide you with a safe and comfortable stay that reflects our true standards.
3.0分
其他
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Got this last minute to extend my stay in Roanoke. I already had a room at another hotel but last minute they were too expensive. I probably shouldn’t be writing this from the comfort of my new place because it’s just way nicer. When you pull into the Days Inn you wonder if it’s even open. Only 5 cars were in the parking lot. I’m not sure that it ever got more people in after that. Rooms were old and poorly repaired. It screamed budget hotel. On the plus side, it did seem clean. The breakfast was fine. I had a coffee maker in my room but never saw any coffee to brew which I really could have used. But sitting in the comfort of my new room, Days Inn is pretty rough.
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酒店回复: Hi Kim,Thank you for taking the time to share your experience. While we're glad to hear you found the room clean and enjoyed the breakfast, we’re sorry to learn that other aspects of your stay fell short of expectations.Your comments about the condition of the room and the missing coffee have been passed along to our management team for review. We truly appreciate your honest feedback, as it helps us identify areas for improvement.If you’d like to speak further about your stay, please don’t hesitate to contact the hotel directly. We do hope you’ll consider giving us another opportunity in the future for a better experience.
5.0分
家庭亲子
Staff was very friendly and accomidating with my needs for the trip and early check in. Will stay again duirng football season for sure!
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酒店回复: Thank you for your kind words. We’re delighted to hear that our friendly staff was able to accommodate your needs and assist with early check-in. It’s wonderful to know you had such a positive experience that you plan to return during football season — we’ll be ready to welcome you back!We look forward to hosting you again and making your next stay just as enjoyable.
5.0分
情侣出游
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Stayed in same room as last visit. Same filthy yellow chair at desk. I told them about it last time. Need new carpet n sitting on toilet is like sitting on the ground.
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酒店回复: Thank you for sharing your feedback and for returning to stay with us again. We sincerely apologize that previous concerns, such as the chair and carpet, were not addressed to your satisfaction. Your comments will be shared with our team as we continue to make improvements to enhance guest comfort. We appreciate your input and hope to have the opportunity to provide you with a more comfortable experience on your next visit.
房子干净舒适
很少给酒店差评，但是这家酒店强烈差评
1.订了两个晚上，但不是一块定的，第一晚结束后，需要先12:00PM前CHECK OUT，然后15:00后才能CHECK IN，也不提供行李寄存服务
2.卫生条件极差，
还是家连锁酒店，免费入住，我也不会再去的
It was good. Only issues were only 1 small bar of soap for shower and sink. Plus door to toilet/shower couldn't be closed all the way.
Great stay other than not being able to take your breakfast out of the dining room. Four posted signs mean they mean business. 😂
Parking was good. The hotel was right off the highway. So easy to access. The customer service is poor. The front desk person was arguing with a lady when i got there. Very unprofessional. When i ssked about it he was a little rude
Great front desk at our lste night check in, she was very pleasant and hummoured us late night travelers
Within an hour of checking in, a mouse ran across the room.
I checked out. This is a human health concern.
The property won’t refund my two scheduled nights.
Got this last minute to extend my stay in Roanoke. I already had a room at another hotel but last minute they were too expensive. I probably shouldn’t be writing this from the comfort of my new place because it’s just way nicer. When you pull into the Days Inn you wonder if it’s even open. Only 5 cars were in the parking lot. I’m not sure that it ever got more people in after that. Rooms were old and poorly repaired. It screamed budget hotel. On the plus side, it did seem clean. The breakfast was fine. I had a coffee maker in my room but never saw any coffee to brew which I really could have used. But sitting in the comfort of my new room, Days Inn is pretty rough.
Staff was very friendly and accomidating with my needs for the trip and early check in. Will stay again duirng football season for sure!
Stayed in same room as last visit. Same filthy yellow chair at desk. I told them about it last time. Need new carpet n sitting on toilet is like sitting on the ground.