酒店回复: Dear Guest,Thank you for sharing your feedback regarding your experience at our hotel. We regret that certain aspects of your stay did not meet your expectations.Regarding our location, while we are not situated directly near the Alhambra, our team is always ready to provide information about the best transportation options to help you access the city’s main attractions conveniently.As for the check-in process, we understand it may seem lengthy, but we adhere to local regulations and legal requirements to ensure a secure and proper registration. We strive to make this process as smooth as possible and appreciate your patience and understanding.We hope to have the opportunity to welcome you again and provide you with a more satisfying experience in the future. Should you choose to return, please feel free to contact us directly so we can assist with every detail of your next visit.Best regards,Alicia GarcíaGuest Experience ManagerHotel Barceló Granada Congress
酒店回复: Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at the Hotel Barceló Granada Congress. We deeply regret the inconvenience you experienced due to the unexpected hot water issue during your stay. Please accept our sincerest apologies for the inconvenience and frustration this situation may have caused you. We understand the importance of a comfortable and enjoyable stay for our guests, and it is disheartening to hear that we fell short of meeting your expectations in this regard. We apologize for the delay in resolving the hot water issue and any miscommunication or lack of assistance you encountered from our reception staff. Rest assured that we take your feedback seriously, and we will address these concerns with our team to ensure that similar incidents do not occur in the future. Regarding your concerns about changing rooms promptly, we completely understand your frustration and agree that it is our responsibility to provide alternative accommodations as quickly as possible when faced with such situations. We apologize for any inconvenience caused by the delay in addressing this matter and for any perception of discrimination. Please be assured that we treat all our guests with the utmost respect and do not tolerate any form of discrimination. As for the condition of our facilities, we sincerely apologize for any issues you encountered with the broken sink faucet. Our maintenance team is actively working to address and resolve any maintenance issues to ensure the comfort and satisfaction of our guests. Once again, we apologize for the inconvenience you experienced and appreciate your understanding and patience. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the high standards we strive to maintain. Sincerely, Noelia Blázquez Rodríguez Guest Experience Manager
高层房间风景很不错，酒店早餐也蛮丰富的，关键是性价比很高。酒店离市中心不远，打车去哪都方便。酒店附近还有超市很方便。
这家酒店太棒了，地理位置优越，物超所值！我们所有的要求都得到了满足，服务态度也一直很好。
停车场很大，早餐品种多非常好。离老城稍微有一点远，步行到大教堂要 20 分钟。到阿尔布汗拉宫需要开车。
酒店距阿宫有一定距离，需要打车。对自由行游客来说位置无优势。酒店入住政策非常奇葩，携程订单及护照提供都不行，还需要每个客人在卡片上填写个人信息，详细到门牌号，查户口嘛！且需要用英文填写，你咋不要求用格拉纳达语填写呢！
酒店很棒，服务、房间和餐厅的晚餐都很好。强烈推荐！
五星级酒店的价格，一星级的服务。
晚上洗澡时发现房间没有热水，打电话给总台后来了维修人员两次，都没办法修好。之后我们就被晾在那里了，前后共一个多小时未果。因为已经是晚上11点多了，实在是很想休息了，于是就打电话给总话给总台，总台的回复只有：等待再等待，不可以换房间。实在没办法了，只好穿上衣服下楼去总台当面交涉，好说歹说在我们的反复要求下才不情不愿地给我们换了另外一个房间，从来没有碰到过这样的酒店服务，酒店设施坏了修不好不应该及时为客人换房间吗？这是最起码的服务。房价高达2500多人民币一晚的所谓的五星级酒店酒店，连最基本的尊重客人的服务意识都没有吗？难道是说我们受到了不公正的种族歧视？至于酒店设施之类的也根本达不到五星酒店的标准，洗手槽的下水是坏的！
规规矩矩的品牌酒店，很不错
我在巴塞罗格拉纳达会议酒店住得很愉快。我的房间视野很好，能俯瞰群山。
酒店地理位置非常便利，靠近地铁站，旁边还有多条主要的公交线路。格拉纳达大部分区域都可以步行到达，所以从酒店走到市中心大约只需要20分钟。房间每天都有人打扫整理。大部分基本生活用品酒店也都有提供。
如果再回格拉纳达，我一定会再去住那家酒店。
非常好