Our door would not lock, dead bolt wouldn’t work. Called front desk twice, they said somebody would be up shortly to fix it. Never showed. We moved all the furniture in front of the door until we left.
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酒店回复: Patrick,Please accept our sincerest apologies for the extremely concerning and unacceptable issues you experienced with your room security during your recent stay.The safety and peace of mind of our guests is our absolute highest priority, and we are deeply troubled to hear that your room integrity was compromised. Furthermore, we profoundly regret the failure in communication and service recovery after you alerted our Front Desk team. It is completely unacceptable that you had to resort to finding your own solution for this critical matter.We have immediately shared your feedback with our Maintenance and Front Office leadership to address the operational failures in both the physical security of the room and the subsequent lack of staff follow-up.
5.0分
商务出差
Really great breakfast. Comfortable beds and convenient parking. I will definitely stay here again!
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酒店回复: Thank you so much for staying with us at our beautiful TownePlace Suites. We are so happy to see you not only enjoyed your stay but also the beds, breakfast and location. Thanks for your feedback and we hope to see you again soon.
5.0分
家庭亲子
Only thing I didn’t like were the pillows. They were not comfortable at all. Everything else about my stay was perfect!
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酒店回复: Thank you for providing this feedback. We're glad to hear that you had a great stay and that everything else about your visit was perfect. We sincerely apologize that the pillows were not comfortable. Your comfort is very important to us, and we will share your feedback with our housekeeping and management teams.
4.0分
其他
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Check your AC!
The first two rooms we were given on the first floor had MOLD on the AC vents. In one of the rooms, the AC was on and the musty odor hit us when we walked in. The front desk lady was helpful, but the line was long and the whole thing was very frustrating. Thankfully, our second set of rooms did not have moldy ACs. I know they turned around and gave those first rooms to someone else, and mold is dangerous and can make people very sick. These ACs need to be cleaned and treated! Our second rooms were clean and spacious, although one shower had a baseball-sized hole/crack in the floor of the tub (we didnt care by that point). I really like the layout of the rooms and beds were fine.
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酒店回复: This is completely unacceptable, and we are taking this issue very seriously. It is our top priority to ensure the safety and well-being of our guests, and we are investigating the issue and ensuring all of our rooms are up to standard.We also apologize for the long wait and frustration you experienced at the front desk. We will address this with our staff to ensure we are providing the best service to our guests.
5.0分
其他
Will definitely stay here again next time I'm in Mississippi.
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酒店回复: We are so happy to see you enjoyed your stay with us. It warms our hearts to know that you will stay with us again. We appreciate your feedback and cannot wait to have you back with us.
5.0分
家庭亲子
Great hotel! Friendly staff! Clean rooms! Can’t ask for more than that!
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酒店回复: Thank you so much for staying with us and for your positive feedback. We are happy to see you enjoyed your stay. I will be sure to share your comments with my team. We look forward to having you with us again soon!!
5.0分
商务出差
I enjoyed my stay. The staff where excellent
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酒店回复: Thank you for your feedback! We’re delighted to hear you enjoyed your stay and that our staff made a positive impression. We look forward to welcoming you back soon!
5.0分
其他
Place was clean, staff was very friendly and bed was comfy.
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酒店回复: We are so happy to hear you enjoyed your stay with us at our beautiful TownePlace Suites Flowood. Thank you so much for staying with us. I will be sure to share your comments with the team. Thanks again and we truly hope to see you again soon!!!
5.0分
商务出差
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Great location
This is my 2nd time staying at this property. Customer is great. I was able to check in early , no issues!! Room was clean
Couldn’t ask for anything else
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酒店回复: We are so happy that you enjoyed your stay with us, not just one time, but two times. We always try to provide excellent customer service, and it warms my heart to know that we did not fall short of your expectations. Thank you so much for your feedback and we hope to see you again soon!!
5.0分
朋友出游
Staff were very helpful and friendly! Breakfast was very good!!
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酒店回复: We are so happy to see you enjoyed your stay with us. Thank you for your feedback. I am going to be sure to share your comments with the team and we hope to see you again soon!!
Our door would not lock, dead bolt wouldn’t work. Called front desk twice, they said somebody would be up shortly to fix it. Never showed. We moved all the furniture in front of the door until we left.
Really great breakfast. Comfortable beds and convenient parking. I will definitely stay here again!
Only thing I didn’t like were the pillows. They were not comfortable at all. Everything else about my stay was perfect!
Check your AC!
The first two rooms we were given on the first floor had MOLD on the AC vents. In one of the rooms, the AC was on and the musty odor hit us when we walked in. The front desk lady was helpful, but the line was long and the whole thing was very frustrating. Thankfully, our second set of rooms did not have moldy ACs. I know they turned around and gave those first rooms to someone else, and mold is dangerous and can make people very sick. These ACs need to be cleaned and treated! Our second rooms were clean and spacious, although one shower had a baseball-sized hole/crack in the floor of the tub (we didnt care by that point). I really like the layout of the rooms and beds were fine.
Will definitely stay here again next time I'm in Mississippi.
Great hotel! Friendly staff! Clean rooms! Can’t ask for more than that!
I enjoyed my stay. The staff where excellent
Place was clean, staff was very friendly and bed was comfy.
Great location
This is my 2nd time staying at this property. Customer is great. I was able to check in early , no issues!! Room was clean
Couldn’t ask for anything else
Staff were very helpful and friendly! Breakfast was very good!!