酒店回复: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for the glowing review and recommendations! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteGuest Service Manager
酒店回复: Dear Valued Guest,Mabuhay from Citadines Bay City Manila!Thank you for taking the time to share your experience with us. We’re pleased to know that you found our hotel’s location convenient and well-suited for your visit to the exhibition hall.However, we sincerely apologize for the inconvenience caused during your check-in, particularly regarding the change in room type. We understand how frustrating it must have been to arrive and find that your prepaid twin room was no longer available, and we regret that this was not properly communicated to you at the time.Please be assured that this is not the level of service we aim to provide. Your feedback has been shared with the relevant teams to ensure that similar situations are handled with better transparency and care moving forward.We truly value your patronage and hope to have the opportunity to welcome you back, providing you with the seamless and comfortable experience you rightfully expect.Sincerely,Allan PamuteGuest Service Manager
酒店回复: Dear Mr/Ms. Xielijunxiaohe,Mabuhay from Citadines Bay City Manila!Thank you for taking the time to share your recent experience with us at Citadines Bay City Manila.We truly appreciate your kind words about our location and service, and we’re glad to know that our proximity to the SMX Convention Center was convenient for you.However, we’re very sorry to hear about the discomfort you experienced during your stay. Please accept our sincerest apologies for the unpleasant odor in your room, the lack of air conditioning in the corridors and public areas, and the noise from the wall-mounted air conditioner. These are certainly not the standards we strive to uphold, and we understand how these issues could have impacted your overall comfort.Your feedback has been shared with our management and engineering teams for immediate review and action. We are committed to improving our facilities and ensuring a more pleasant environment for all our guests.We value your insights and hope you might consider giving us another opportunity to provide you with a better experience in the future. Should you decide to return, please feel free to reach out to me directly so we can personally ensure a more comfortable stay.Sincerely,Allan PamuteGuest Service Manager
房间很大，健身房设备也很完善，性价比很高，电梯都需要刷卡比较安全，楼下就有个商场及大超市购物很方便。楼下还有吸烟区对烟民很友好
这里治安很好，附近有很多商店和设施。非常适合家庭或情侣入住。步行即可到达MOA购物中心。房间里还有微波炉。入住办理很顺利，工作人员也很友善。下次还会选择这里。
酒店地理位置不错，离机场20分钟车程。旁边有超市和小型购物中心。房间带独立客厅，空间挺大。
自助早餐种类不多，选择有限。
酒店地理位置优越，去娱乐区和购物都很方便。员工友好乐于助人，房间宽敞干净。虽然我不是个电视迷，但由于意大利的技术问题，电视根本没频道。四天过去了，问题还没解决，也没有人对造成的不便表示歉意。哎，算了。
酒店本身还不错的，到展览馆很近，周边都方便。不过入住当日抵达的时候预定的双床房满房，直接就搞了个大床房加床，也没其他说法，真的很难理解预付的房间也被改掉。
有一说一，酒店位置还可以，离SMX展馆很近，服务也还可以，就是房间的味道太大了，一股股下水道的味道往上串，房间走廊公共区域无空调，又热又闷，房间的壁挂空调噪音太大，导致我一直以为外面下雨下了一夜😰 不推荐
有些设施没法用，而且描述里写着有浴缸，但实际却没有。房间里也没有毛巾和其他洗漱用品，我们得催了才送来。我还建议客房部需要改进，因为客房部在提供优质服务方面起着至关重要的作用。
酒店员工很友善。地理位置绝佳，非常适合带孩子入住。
我在马尼拉馨乐庭海湾酒店度过了一段非常棒的时光！从我们抵达的那一刻起，工作人员就非常热情周到。入住手续办理得很顺利。房间干净整洁。
这家酒店很棒，因为它在一个相当安静的位置。入住手续办理得非常顺利，员工也很友好。酒店地理位置超级便利，步行即可到达商场和餐馆。强烈推荐！👍🏻