酒店回复: Gracias por compartir su opinión, Edixon. Nos alegra saber que le gustó la ubicación y nuestras instalaciones, pero lamentamos los problemas que tuvo con el colchón y el aire acondicionado en la habitación 319.Su comodidad es importante para nosotros y le pedimos disculpas por las molestias causadas por el colchón y el ruido del aire acondicionado. Investigaremos ambos problemas para garantizar que los futuros huéspedes disfruten de una estancia más confortable.Agradecemos mucho sus comentarios y esperamos que nos dé otra oportunidad para ofrecerle una mejor estancia la próxima vez. Gracias de nuevo por compartir su opinión.

酒店回复: Thank you for your feedback and appreciate you taking the time to share your thoughts.

酒店回复: Dear Chris,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent stay, especially given the circumstances surrounding the hurricane. Your safety and well-being are our top priorities, and we regret that our policies did not meet your expectations in this situation.We understand how frustrating it can be to navigate such emergencies, and we appreciate your feedback regarding our cancellation policy. We continually strive to improve our customer service and will take your comments into consideration as we evaluate our processes.

酒店回复: Hello Brian,Thank you for sharing your feedback, and we truly apologize for the frustration you experienced. We understand your disappointment, and we'd like to clarify the situation.We want to acknowledge that you were using a voucher provided by your airline for your stay first, and unfortunately, due to an overbooking issue with the airline, our property was oversold. We communicated to you in advance that we did not have available rooms due to an error in our system's inventory, which allowed reservations to be made even though we didn't have available rooms. We understand that you chose to proceed with booking a reservation despite knowing the situation.Our front desk team, especially Angel, always strives to handle situations with respect and professionalism, and we're sorry if you felt this wasn't the case during your interaction. We truly regret the inconvenience this caused and hope you will give us the opportunity to make it right in the future.Thank you for your understanding.

酒店回复: ¡Muchas gracias por tu comentario tan positivo! Nos alegra saber que disfrutaste de tu estancia y que nuestras habitaciones y ubicación cumplieron con tus expectativas. Apreciamos mucho tus palabras sobre nuestro equipo de recepción; trabajamos duro para brindar un excelente servicio. Estaremos encantados de recibirte de nuevo en tu próxima visita. ¡Hasta pronto!

酒店回复: Thank you for staying with us at AC hotel Doral. We're glad to hear that you found our hotel to be very clean and modern, and have a good location. We hope to welcome you back soon!

酒店回复: Hello, Mr. Eduardo,Thanking you for taking the time to share your concerns. We understand greatly that your time is valuable and understand your frustration.We genuinely apologize if your experience was less than satisfactory. Your input helps us continually improve our services, and we hope moving forward we'll have the opportunity to welcome you back in the future and provide you with an exceptional stay and timely service.