We arrived to the hotel and checked in like normal and were told to park around the side for easier access to the elevators. When we went to use our cards they didn’t work so we had to go back to the front desk. Finally once we got to our floor it was at least 80+ degrees up there. We got into the room and it was no better. There was no air on and the toilet seat was closed. When I opened it there were bugs inside of it and it looked like it had not been cleaned. The air only pushed out of one side so the room never got very cool. When we asked we were informed only one AC unit was working and was unable to keep the 3rd level cool. We were told they would come look at our unit but they never did. It was unbelievably hot on the 3rd level. Then our second night we returned late from a wedding and our key cards didn’t work yet again . If you plan to stay here make sure the air is working. Not work the $221 we paid for 2 nights.
5.0分
其他
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Will be back
My stay at Best Western was outstanding management was so friendly and professional in every aspect, the room was very comfortable and the breakfast was very good🌟
5.0分
其他
Would definitely stay again
The rooms were clean, the staff were friendly, local to lots of restaurants.
5.0分
其他
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Don’t hesitate.
Everything new, clean, bright and appealing. All carpets are gone and replaced by clean bright washable flooring; a plus for everyone. Beautiful bathrooms. Nothing is lacking. Inexpensive price points. Fabulous value. Genuine staff. Close to every service.
5.0分
其他
Definitely would book again
Clean room, friendly staff, located close to lots of restaurants
1.0分
家庭亲子
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Upon entering the room I noticed there was feces on the toilet seat. Absolutely unacceptable but I went down and told the owner and showed him a picture. Instead of taking care of it right away he said house keeping would clean it in the morning. Well after I got back to my room the next day the bed was made but the toilet still was not cleaned, leading me to believe that they do not clean the bathrooms. I went back down and talked to the Owner and he said I was Lucky because Hotels normally don’t clean everyday which I replied they do in between guests which he scoffed at. I then said it’s clear he doesn’t care and that set him off and he told me that I’m free to leave. There was also a trash can in the hallway that smelled awful that was not emptied for two days until I mentioned it. Stay away from this place. It’s absolutely disgusting and the owner will not care about you or the cleanliness of your room as long as he gets your money.
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酒店回复: Dear Guest,We are truly sorry for the inconvenience you experienced during your stay. Cleanliness and guest comfort are very important to us, and while our housekeeping team has a long history of positive feedback from many guests, we deeply regret that we fell short in your case.Please know that we did not intend to dismiss your concern, and we sincerely apologize again for how this was handled. Our housekeepers are hardworking and dedicated, and while we would never take away someone’s job over one incident, we are committed to using your feedback to improve our processes moving forward.We value your comments and truly regret that we did not provide you with the experience you deserve.Sincerely,Management
4.0分
家庭亲子
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Owners were on site and extremely accommodating to our family. The included breakfast was very good. The location is very convenient to area features like Pennyrile State Park and Beach. Also a great water park 5 minutes away. The only disappointment was the pool not yet open.
5.0分
其他
Great stay!!
Very friendly staff and a super clean room with a very comfortable bed! The breakfast was really good as well.
5.0分
其他
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the staff was very helpful and was always friendly. was very helpful for breakfast in preparing our plates for us since we had walkers. the room was very nicely set up. Breakfast was great had several items to pick from and was always ready to eat and warm.it was a very warm and friendly stay
4.0分
商务出差
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Bed was comfortable.
Breakfast is the same every morning but, I prefer the consistency. Scrambled eggs, breakfast sausage, biscuits, and gravy. It all tastes good to me.
Beware
We arrived to the hotel and checked in like normal and were told to park around the side for easier access to the elevators. When we went to use our cards they didn’t work so we had to go back to the front desk. Finally once we got to our floor it was at least 80+ degrees up there. We got into the room and it was no better. There was no air on and the toilet seat was closed. When I opened it there were bugs inside of it and it looked like it had not been cleaned. The air only pushed out of one side so the room never got very cool. When we asked we were informed only one AC unit was working and was unable to keep the 3rd level cool. We were told they would come look at our unit but they never did. It was unbelievably hot on the 3rd level. Then our second night we returned late from a wedding and our key cards didn’t work yet again . If you plan to stay here make sure the air is working. Not work the $221 we paid for 2 nights.
Will be back
My stay at Best Western was outstanding management was so friendly and professional in every aspect, the room was very comfortable and the breakfast was very good🌟
Would definitely stay again
The rooms were clean, the staff were friendly, local to lots of restaurants.
Don’t hesitate.
Everything new, clean, bright and appealing. All carpets are gone and replaced by clean bright washable flooring; a plus for everyone. Beautiful bathrooms. Nothing is lacking. Inexpensive price points. Fabulous value. Genuine staff. Close to every service.
Definitely would book again
Clean room, friendly staff, located close to lots of restaurants
Upon entering the room I noticed there was feces on the toilet seat. Absolutely unacceptable but I went down and told the owner and showed him a picture. Instead of taking care of it right away he said house keeping would clean it in the morning. Well after I got back to my room the next day the bed was made but the toilet still was not cleaned, leading me to believe that they do not clean the bathrooms. I went back down and talked to the Owner and he said I was Lucky because Hotels normally don’t clean everyday which I replied they do in between guests which he scoffed at. I then said it’s clear he doesn’t care and that set him off and he told me that I’m free to leave. There was also a trash can in the hallway that smelled awful that was not emptied for two days until I mentioned it. Stay away from this place. It’s absolutely disgusting and the owner will not care about you or the cleanliness of your room as long as he gets your money.
Owners were on site and extremely accommodating to our family. The included breakfast was very good. The location is very convenient to area features like Pennyrile State Park and Beach. Also a great water park 5 minutes away. The only disappointment was the pool not yet open.
Great stay!!
Very friendly staff and a super clean room with a very comfortable bed! The breakfast was really good as well.
the staff was very helpful and was always friendly. was very helpful for breakfast in preparing our plates for us since we had walkers. the room was very nicely set up. Breakfast was great had several items to pick from and was always ready to eat and warm.it was a very warm and friendly stay
Bed was comfortable.
Breakfast is the same every morning but, I prefer the consistency. Scrambled eggs, breakfast sausage, biscuits, and gravy. It all tastes good to me.