酒店回复: Gracias por dejarnos una reseña positiva. Si tiene alguna pregunta o inquietud, no dude en llamarnos en cualquier momento al 509-839-6070.Gracias,Pat-Gerente General
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
4.0分
情侣出游
The room was clean though the toilet and shower area could have been bigger. Also needed USB plug ins on the lamps.
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酒店回复: Thank you for taking the time to share your feedback with us. We appreciate your input and will use your comments to help us improve our services. If you have any specific suggestions or concerns, please feel free to let us know. We hope to have the opportunity to serve you again in the future.We appreciate you taking the time to let us know how we can serve you better and improve our amenities.
3.0分
其他
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The room was great , breakfast was good, the only disappointment was the hot tub was cold & the pool was supercold ….. did not get to use either….. very disappointed…. I specifically called ahead of time to make sure hot tub was working properly & they said YES, once I checked in & asked about it they did NOT care at all….. won’t be back
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酒店回复: We’re sorry to hear about your disappointment during your stay. Our team strives to provide the best possible service, and we’re sorry we missed the mark. We’re already working on solutions and hope you’ll visit us again so we can show you, our improvements. We are working to get the pool area warm and comfortable.
4.0分
其他
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The exercise room was well equipped. The swimming pool was too cold to use. The jacuzzi spa was also too cold to use. The morning breakfast was exceptional. Parking was inadequate on the weekend, as the lot got full and overflow was in a large dirt pile nearby.
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酒店回复: Thank you for your honest feedback. We’re sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you encountered. We value your comments and will use them to improve our services. We do have additional parking on the lower level and in the back of the hotel. We are working to correct the Hot Tub and pool area.
5.0分
其他
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Wonderful staff. Wonderful views. Wonderful omelets! Only wish parents of sick kids would eat in their rooms instead of allowing them to cough all over the common areas while dining. Now we all have the flu! Common courtesy people!!!!
4.0分
其他
There were people walking or working (noisy) above our room #108 until 11pm. It was hard to sleep. We've had great stays here in the past with no problems.
5.0分
情侣出游
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Front Desk Agent on Friday was Very Friendly; Saw her again on Sat, and she got more Coffee K-cups for us--Big Thanks!!
We walked to the Denny's a block away, and then went to enjoy the sun setting over the Vineyard. My only gripe--might be the Bed--it was a bit "soft" in the middle. But the room over-all was Very large and very clean!! THX
4.0分
家庭亲子
Very nice hotel / they need a customer service program especially from desk lady overall a nice place to stay
2.0分
情侣出游
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Not very impressed with the front desk staff when I asked for a different room, since I did not prefer an outside room and having to drive around the building to get to breakfast. I was told sorry for your inconvenience, and no other explanation. You can call whoever you booked with and cancel with them. When I asked if we can get to the room within the hotel I was told ya I’m not sure. Room ended up being fine, just used to be treated with better customer service.
就我个人而言，一切都很棒，客户服务，美味的早餐，太棒了。
非常好
The room was clean though the toilet and shower area could have been bigger. Also needed USB plug ins on the lamps.
The room was great , breakfast was good, the only disappointment was the hot tub was cold & the pool was supercold ….. did not get to use either….. very disappointed…. I specifically called ahead of time to make sure hot tub was working properly & they said YES, once I checked in & asked about it they did NOT care at all….. won’t be back
The exercise room was well equipped. The swimming pool was too cold to use. The jacuzzi spa was also too cold to use. The morning breakfast was exceptional. Parking was inadequate on the weekend, as the lot got full and overflow was in a large dirt pile nearby.
Wonderful staff. Wonderful views. Wonderful omelets! Only wish parents of sick kids would eat in their rooms instead of allowing them to cough all over the common areas while dining. Now we all have the flu! Common courtesy people!!!!
There were people walking or working (noisy) above our room #108 until 11pm. It was hard to sleep. We've had great stays here in the past with no problems.
Front Desk Agent on Friday was Very Friendly; Saw her again on Sat, and she got more Coffee K-cups for us--Big Thanks!!
We walked to the Denny's a block away, and then went to enjoy the sun setting over the Vineyard. My only gripe--might be the Bed--it was a bit "soft" in the middle. But the room over-all was Very large and very clean!! THX
Very nice hotel / they need a customer service program especially from desk lady overall a nice place to stay
Not very impressed with the front desk staff when I asked for a different room, since I did not prefer an outside room and having to drive around the building to get to breakfast. I was told sorry for your inconvenience, and no other explanation. You can call whoever you booked with and cancel with them. When I asked if we can get to the room within the hotel I was told ya I’m not sure. Room ended up being fine, just used to be treated with better customer service.