酒店回复: Hello Sudip, We are sorry to hear about your experience and appreciate you bringing these issues to our attention. We strive to provide a comfortable stay for all our guests and regret any inconvenience you may have encountered. Your feedback is valuable for us to improve our services. We hope you will consider giving us another chance in the future.
酒店回复: Hello Michael, We apologize for any inconvenience you experienced during your stay. Please note that room types are subject to availability, and we regret any disappointment caused by the change. Information on our amenities, including Wi-Fi, is typically included in our guest information booklet in the room. We appreciate your feedback regarding the air conditioner and breakfast offerings, as we are always looking for ways to improve our guests' experience. Thank you for bringing these matters to our attention.
酒店回复: Hello Vincent,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with the relevant departments for their review and improvement. Should you have any further concerns, please do not hesitate to contact our management team directly.
3.0分
家庭亲子
原文
翻译提供方：Google
酒店比我想象的要旧。早餐选择有限，只有华夫饼和其他碳水化合物食品，以及机器冲泡的速溶咖啡。
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酒店回复: Hello Joseph, We appreciate your feedback on your recent stay with us. Our property's charm lies in its unique history, and we apologize if our breakfast offerings did not meet your expectations. We will take your comments into consideration for future improvements.
1.0分
商务出差
原文
翻译提供方：Google
浴室水龙头和淋浴喷头漏水，一直没修好。BR 水龙头堵漏了。根本没法用——没法维修。餐厅和大厅很热。
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酒店回复: Hello Joe, We apologize for the inconvenience you experienced during your stay. Your feedback has been shared with the appropriate teams to address these issues promptly. Our team is committed to improving our services for future guests' satisfaction.
2.0分
商务出差
原文
翻译提供方：Google
即使门上贴着“请勿打扰”的标签，他们仍然进来拿走我的毛巾，而且懒得更换。
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酒店回复: Hello John,We appreciate your feedback regarding your recent stay. Our housekeeping team aims to provide the best service possible and we will address your concerns internally for improvement. Your experience will be shared with our team to ensure the highest standards are maintained.
1.0分
家庭亲子
原文
翻译提供方：Google
房间里满是蟑螂，而且我们有录像。我们没有入住，那天晚上服务员非常好心地退了我们的钱。
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酒店回复: Hello Dawn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
1.0分
其他
原文
翻译提供方：Google
早餐很糟糕，前台没有服务，床很硬
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酒店回复: Hello Jesse,We are sorry to hear about your experience with the breakfast and front desk service. Our team appreciates your feedback regarding the beds and will address this accordingly to uphold our standards for future guests. Your comments will be shared with the relevant departments for improvement.
酒店回复: Hello Lexi, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
我入住房间后发现床单很脏，虽然看起来整理过了，但上面都是女人的头发。我要求换房，他们给了我另一间，结果发现床头柜旁边有只死蟑螂。
我入住的那天晚上空调坏了。那天晚上没人来修。第二天他们给我换了一间新房间。新房间里有一只猫，躲在窗帘后面的窗户里。早餐除了华夫饼什么都没有。早餐期间也没有服务员可以帮忙。我投诉了他们，他们让我免费加住一晚，但我拒绝了。总而言之，这是一次糟糕的体验，我不会推荐任何人入住。
不推荐
事情从我入住时就发生了，当时我被告知我预订的特大床房已经订满了，所以我不得不选择大床房。此外，我甚至不知道是否有无线网络，因为钥匙信封上没有注明，前台也没有提到。房间里的空调噪音很大，我唯一能调低温度的办法就是把恒温器调高，但这导致房间一度非常闷热难受，所以我不得不忍受噪音。最后，酒店宣传包含早餐，简直是笑话！！一碗苹果，两盒难吃的麦片和一个滑稽的华夫饼机。这就是他们所谓的早餐，真的吗？至少机器里的橙汁还不错。
房间里的东西都坏了。淋浴喷头、浴帘杆都坏了。有冰桶，但没有制冰机。房卡几乎没用，得用好几次才能进门。
酒店比我想象的要旧。早餐选择有限，只有华夫饼和其他碳水化合物食品，以及机器冲泡的速溶咖啡。
浴室水龙头和淋浴喷头漏水，一直没修好。BR 水龙头堵漏了。根本没法用——没法维修。餐厅和大厅很热。
即使门上贴着“请勿打扰”的标签，他们仍然进来拿走我的毛巾，而且懒得更换。
房间里满是蟑螂，而且我们有录像。我们没有入住，那天晚上服务员非常好心地退了我们的钱。
早餐很糟糕，前台没有服务，床很硬
我们去海滩玩的时候，管理层决定粉刷我们的房间。我们的房门大开着，周围没有工作人员。我们所有的东西都在里面，包括我的钱包和笔记本电脑。客人住在房间里的时候，为什么要粉刷房间呢？管理层似乎并不认为这是个问题。他们把我们换到了另一个房间，因为房间的气味太难闻了，那个房间显然是在过去几个小时里粉刷过的。他们也不认为一个3岁的孩子待在一个有气味的房间里有什么问题。我们第三次搬东西到第三个房间时，马桶冲不出来。我当时非常生气，心想真是太糟糕了。每次上厕所都得把水箱加满。不过，至少这个房间在一楼，因为电梯也坏了。我们想洗衣服，但洗衣机没有肥皂，所以我们又浪费了钱。早餐也很糟糕，简直就是不新鲜的麦片和华夫饼机。糟糕的经历，永远不会推荐给任何人。