酒店回复: We appreciate the great review Isabelle. We hope to see you next time :)
1.0分
其他
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Bad beds spend a few more dollars and go elsewhere
The beds were so terrible. Room 104 the bed by the window feels like it is broken everywhere. We usually stay at best western because I have back problems and the beds are usually good quality. These were terrible sinky beds. Do not stay here if you have any kind of back problem. Even my little daughter felt pain in the morning from her sleep.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. I’m very sorry to hear about your experience with the beds during your stay, and I sincerely apologize for the discomfort this caused you and your family. This is certainly not the standard we strive to provide.We will have our maintenance team inspect the bed in Room 104 right away to ensure that any issues are addressed. We truly value your loyalty to Best Western and hope you’ll consider giving us another opportunity to provide you with the comfortable stay you expect and deserve.
4.0分
情侣出游
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Pros: Clean room, comfy bed, quick check in and check out, cappuccino coffee machine
Cons: Noisy, limited parking and stalls very narrow stalls, limited breakfast selection, not much to do in the area walking distance
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酒店回复: Thank you for staying with us and for taking the time to complete our survey. We’re glad to hear you enjoyed your room, bed, and our check-in process, as well as the cappuccino machine. We appreciate your feedback regarding noise, parking, breakfast, and local amenities, and will take it into consideration. We look forward to welcoming you back in the future!
5.0分
其他
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Great choice
Great choice of hotel! Really good breakfast! I know people say that and sometimes i question their taste but honestly this one was really quite good!
Clean! Happy staff!
I'd stay again!
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酒店回复: Thank you so much for staying with us and for sharing such wonderful feedback. We’re thrilled to hear that you enjoyed our breakfast, found the hotel clean, and experienced our team’s friendly service. It truly means a lot to us to know you’d stay with us again.We look forward to welcoming you back on your next visit!
3.0分
其他
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Was ok room could have been cleaner jet tub was nice but hard to get out no nonslip on bottom of tub and nothing to hold on to to get out but all in all we had a nice 3 day stay
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酒店回复: Thank you for your feedback. We're glad you enjoyed your stay overall and appreciate your comments regarding room cleanliness and tub safety. Rubber non-slip mats are always available upon request, and we’ll remind our team to inform guests of this option. We’ll also address your concerns to help improve future stays.
2.0分
其他
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Not a good hotel
The hotel was not well kept and way very disappointing for the price. The condition of everything was subpar and you could easily hear noise outside while in the room.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. We are truly sorry that we did not meet your expectations during your stay. We regret to hear about the condition of the hotel and the noise concerns you experienced. Please know that we take your comments seriously, and we will use them to improve both the upkeep of our property and the comfort of our rooms for our future guests.
5.0分
其他
Excellent hotel in a nice location. Very friendly staff. Very clean room and comfortable bedding. Great breakfast with lots of variety selection.
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酒店回复: Hi Peter, we are so glad you had a great experience with us. We appreciate all the compliments about our property. We hope to see you next time :)
4.0分
家庭亲子
Awesome breakfast! The pool was nice and quiet. Cleanliness of the facility was slightly below average.
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酒店回复: Thank you for staying with us and for sharing your feedback. We’re glad you enjoyed the breakfast and pool, and we appreciate your comments on cleanliness—we’ll be sure to work on this for a better experience next time.
5.0分
其他
You must stay here if you visit shanghai disneylan
Very friendly and special setting for shanghai. Highly recommended
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酒店回复: Thank you for staying with us and for taking the time to complete the survey. We’re thrilled to hear that you enjoyed our friendly atmosphere and special Shanghai setting. Your recommendation means a lot to us, and we look forward to welcoming you back soon!
酒店工作人员非常友好，并解释了酒店设施。房间干净整洁，布置得井井有条。泳池和热水浴缸（非常重要）非常棒。房间非常安静，适合睡觉。退房非常方便。谢谢
优秀
Bad beds spend a few more dollars and go elsewhere
The beds were so terrible. Room 104 the bed by the window feels like it is broken everywhere. We usually stay at best western because I have back problems and the beds are usually good quality. These were terrible sinky beds. Do not stay here if you have any kind of back problem. Even my little daughter felt pain in the morning from her sleep.
Pros: Clean room, comfy bed, quick check in and check out, cappuccino coffee machine
Cons: Noisy, limited parking and stalls very narrow stalls, limited breakfast selection, not much to do in the area walking distance
Great choice
Great choice of hotel! Really good breakfast! I know people say that and sometimes i question their taste but honestly this one was really quite good!
Clean! Happy staff!
I'd stay again!
Was ok room could have been cleaner jet tub was nice but hard to get out no nonslip on bottom of tub and nothing to hold on to to get out but all in all we had a nice 3 day stay
Not a good hotel
The hotel was not well kept and way very disappointing for the price. The condition of everything was subpar and you could easily hear noise outside while in the room.
Excellent hotel in a nice location. Very friendly staff. Very clean room and comfortable bedding. Great breakfast with lots of variety selection.
Awesome breakfast! The pool was nice and quiet. Cleanliness of the facility was slightly below average.
You must stay here if you visit shanghai disneylan
Very friendly and special setting for shanghai. Highly recommended