酒店回复: Dear Fuchao,Please accept our apologies for any inconvenience regarding odor during your recent stay. We strive to provide the very best for our guests, and what you've described does not reflect the level of quality we aim to deliver. Rest assured, we will share your comments with our team to ensure that this matter is resolved swiftly. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
3.0分
其他
原文
翻译提供方：Google
好的
5.0分
其他
Had a problem with another hotel. Got my wife and I a nice room here with no problem
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酒店回复: Hello Guest, Thank you so much for the 10/10 rating! We’re really glad we could help you and your wife get settled in comfortably after your experience elsewhere. It was a pleasure having you both, and we hope to see you again soon! ABVI Team.
3.0分
商务出差
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I asked for a room downstairs he said yes he had one until he handed me a key for a room upstairs. And then he said he didn’t have any after I paid and no refund. That was not nice.
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酒店回复: Dear Laurie,Thank you for your feedback. We sincerely apologize for the confusion regarding your room assignment. It was never our intention to mislead or cause inconvenience. We understand how important clear communication is and will work to ensure such misunderstandings don't happen again. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.ABVI team.
5.0分
商务出差
Always fabulous !! Great prices, great rooms and great staff.
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酒店回复: Thank you for your wonderful review! It means a great deal to me when our guests take the time to share their positive experiences.I'm so pleased to hear that you were happy with our prices, the quality of our rooms, and the service from our staff. I'm incredibly proud of the team we have, and they'll be delighted to know their efforts made your stay special.We truly value your business and look forward to welcoming you back personally on your next visit.
5.0分
家庭亲子
Easy check in, friendly front desk clerk clean room and soft towels
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酒店回复: Thank you, Kelly, for the wonderful 10/10 review! We're so glad you had an easy check-in and enjoyed your clean room and soft towels. Our front desk staff loves to hear that their friendly service made a difference. Providing a seamless and pleasant experience from the moment you arrive is our goal. We appreciate you taking the time to leave us a review!
5.0分
家庭亲子
I love ❤️ it and will come back soon very nice and clean
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酒店回复: Thank you so much for the 10/10 review! We're thrilled to hear you loved our clean and nice hotel and that you'll be back soon. Our team works hard to ensure every guest has a spotless and comfortable stay, and your feedback is a huge encouragement. We can't wait to welcome you on your next visit!
这个地方总是很干净，客服服务也一直很棒。
优点：员工很友好，房间很安静，高速网络也很稳定可靠。床和床单都很干净，这一点很赞。缺点：早餐令人失望——只有一个小桌子放着果汁、松饼、香蕉和咖啡，更像是随手拿走的简餐，而不是一顿正餐。熨斗很脏，把我们的裙子弄脏了，浴缸也需要重新粉刷一下。请记住，这只是一家二星级汽车旅馆，不是酒店，所以不要期望太高。
房间味道很刺鼻
好的
Had a problem with another hotel. Got my wife and I a nice room here with no problem
I asked for a room downstairs he said yes he had one until he handed me a key for a room upstairs. And then he said he didn’t have any after I paid and no refund. That was not nice.
Always fabulous !! Great prices, great rooms and great staff.
Easy check in, friendly front desk clerk clean room and soft towels
I love ❤️ it and will come back soon very nice and clean
The staff is incredibly friendly and acomadating.