Terrible, staff was unhelpful in the morning, shower didn't work at all and had to get dressed, go downstairs and get new keys and move rooms 30 mins before I had to leave. Asked staff to bring it up and they refused. Complained to front desk and she didn't even acknowledge it and asked if I wanted a printed receipt or email. Place is terrible and would never go back.
When I checked in there was a huge stain in the room and I told the staff and her comments were oh don't worry about it. After that my TV didn't work and I asked to be moved and instead had to sit there while 2 staff members tried to fix the TV and when they couldn't after 15 mins. Let me move to another room.
If you can stay somewhere else.
5.0分
情侣出游
The staff were very friendly and hotel was clean and comfortable. The road leading to hotel is not paved and has potholes filled with water.
3.0分
其他
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Toilet paper
Given that this hotel charged over $200 a night, I wax expecting better service and facility. There was not enough toilet paper in the bathroom and had to call reception to ask for more. Sounds like something so basic was not taken into consideration.
5.0分
家庭亲子
Always a great stay. Smooth check ins and check out with clean rooms and good breakfast
3.0分
其他
Pull out bed was very uncomfortable, but otherwise nice room and staff
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酒店回复: Thank you for your feedback! We're glad to hear you enjoyed the room and found our staff to be friendly and helpful. We're sorry to hear that the pull-out bed wasn't comfortable—we appreciate you bringing this to our attention. We're always looking for ways to improve our guests' experience, and your comments will help us do just that. We hope to welcome you back soon!
4.0分
其他
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Continental Breakfast was one of the better ones👍 I think beds need to be replaced, 401 are not comfortable at all and are probably the original ones from the time the hotel opened.
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酒店回复: Dear LisaThank you for your kind feedback. We’re delighted to hear that you enjoyed our continental breakfast! We also truly appreciate your comments regarding the bed. Your comfort is important to us, and we will certainly take your suggestion into consideration for future improvements. Thanks again for sharing your thoughts.
3.0分
家庭亲子
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The beds were small, certainly didn’t appear queen sized, and not particularly comfortable. The outlets next to the bed in the lamp were non-functional.
But the room was clean and the hotel has very good breakfast options. It was a decent stay for one night but overpriced in my opinion.
5.0分
情侣出游
Not to shabby clean good place to stay !
4.0分
家庭亲子
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One of the better paces to stay in Peace River! Clean rooms, quiet, and very good breakfast! It was no problem to get late check out as well. The hot tub was a definite attraction!
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酒店回复: Dear Michelle.Thank you for your kind review! We’re so happy to hear that you enjoyed your stay with us and that our clean rooms, quiet atmosphere, and delicious breakfast made a positive impact on your experience. It’s also great to know that the hot tub was a highlight for you – it's one of our favorite features too!We’re glad we could accommodate your late check-out request, and we truly appreciate you choosing to stay with us in Peace River. We look forward to welcoming you back for another relaxing visit!
5.0分
其他
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Amazing, breakfast was great. room was great, only thing to change about the room is the long mirror was not very secure on the wall and my little one almost knocked it of a couple times, just by touching it. Luckily they didn’t. Other than that stay was perfect!
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酒店回复: Dear HollyThank you for your wonderful review! We’re so happy to hear that you had an amazing stay with us and enjoyed the breakfast and your room. It’s great to know that everything met your expectations.We truly appreciate you bringing the issue with the mirror to our attention. The safety of our guests, especially little ones, is very important to us, and we will certainly look into this to ensure the mirror is securely mounted for future stays.We’re so glad that overall, your stay was perfect, and we hope to welcome you and your family back soon for another fantastic experience!Warm regards,
Terrible, staff was unhelpful in the morning, shower didn't work at all and had to get dressed, go downstairs and get new keys and move rooms 30 mins before I had to leave. Asked staff to bring it up and they refused. Complained to front desk and she didn't even acknowledge it and asked if I wanted a printed receipt or email. Place is terrible and would never go back.
When I checked in there was a huge stain in the room and I told the staff and her comments were oh don't worry about it. After that my TV didn't work and I asked to be moved and instead had to sit there while 2 staff members tried to fix the TV and when they couldn't after 15 mins. Let me move to another room.
If you can stay somewhere else.
The staff were very friendly and hotel was clean and comfortable. The road leading to hotel is not paved and has potholes filled with water.
Toilet paper
Given that this hotel charged over $200 a night, I wax expecting better service and facility. There was not enough toilet paper in the bathroom and had to call reception to ask for more. Sounds like something so basic was not taken into consideration.
Always a great stay. Smooth check ins and check out with clean rooms and good breakfast
Pull out bed was very uncomfortable, but otherwise nice room and staff
Continental Breakfast was one of the better ones👍 I think beds need to be replaced, 401 are not comfortable at all and are probably the original ones from the time the hotel opened.
The beds were small, certainly didn’t appear queen sized, and not particularly comfortable. The outlets next to the bed in the lamp were non-functional.
But the room was clean and the hotel has very good breakfast options. It was a decent stay for one night but overpriced in my opinion.
Not to shabby clean good place to stay !
One of the better paces to stay in Peace River! Clean rooms, quiet, and very good breakfast! It was no problem to get late check out as well. The hot tub was a definite attraction!
Amazing, breakfast was great. room was great, only thing to change about the room is the long mirror was not very secure on the wall and my little one almost knocked it of a couple times, just by touching it. Luckily they didn’t. Other than that stay was perfect!